How to launch smartphone and tablet repair business in Milwaukee Area – new training course at MATC

How to launch smartphone and tablet repair business in Milwaukee Area – new training course at MATC

Vadim Mikhailenko

Vadim Mikhailenko

MATC IT Computer Support Program Instructor at Milwaukee Area Technical College
Vadim is a pasionate IT instructor with 20 years of experience. He loves sharing his knowledge and makes students his top priority.
Vadim Mikhailenko
As part of ITSUP-150 Mobile Device Repair training course at MATC students learn how to launch mobile device repair business. Smartphone and tablet repair business doesn’t require large investment and can be a great business opportunity for your location. Students develop not just technical skills but also learn financial, marketing and operational aspects of the business. Following topics are being discussed Why would you like to start your business? Benefits of the repair for society, for community, for people, for yourself. Financial Plan – how are you planning to earn money? What are the services you are planning to provide for the customers? What are the tools you can use for the repair of mobile devices? What are the techniques you can use for the repair How are you going to marketing for your business? How are you planning to do customer service for your business? How are you planning to source parts? How are you planning to manage inventory and automate financial reporting? Data Protection and liability in the device repair business Software repairs of mobile devices – what does technician need to know? What are the critical success factors to excel in business? How to promote your Mobile Device Repair business using web site, social media and other channels Step by step transition from student life to opening your own business Download Mobile Device Repair Course at MATC Power Point Download How to start smartphone and tablet repair business pdf IT Support Educational Credentials Following IT Computer Support Academic offering are available at MATC: IT Service Center Technician Pathway Certificate Microsoft Enterprise Desktop Support Technician Specialist Pathway Certificate...
5 Reasons Why Computer Support Degree from MATC is the smart choice to start your career in IT in Milwaukee area

5 Reasons Why Computer Support Degree from MATC is the smart choice to start your career in IT in Milwaukee area

Vadim Mikhailenko

Vadim Mikhailenko

MATC IT Computer Support Program Instructor at Milwaukee Area Technical College
Vadim is a pasionate IT instructor with 20 years of experience. He loves sharing his knowledge and makes students his top priority.
Vadim Mikhailenko
Pursuing a career in Information Technology is a goal that many individuals have considered. The term “IT”, however, can hold many different meanings and can result in some confusion for those looking to get started. The reality is that a career in IT does indeed contain many paths and possibilities. The jobs and titles are wide and varied; IT Network Administrator, IT Security Specialist, Mobility Specialist, Collaboration and Messaging Engineer, Help Desk Analyst, Database Administrator, Data Center Analyst – the list goes on and on. Some of these titles may seem cryptic in explaining what the actual day-to-day duties entail. Also, depending on the size and need of the company, not every company will have an IT department that contains all of these positions. But there is one position that many companies do rely on, and that is the role of computer support specialist. What exactly is a computer support specialist? Computer support specialists provide assistance to an organization and its customers who are using computers and software. Typical duties of a computer support specialist include: –       Setting up new laptops, smartphones, tablets, desktops and servers for deployment –       Repairing mobile and desktop equipment –       Assisting users with technical issues and walking them through problem-solving steps –       Assisting users with installing software –       Training users to work with new software or hardware   Below are the 5 reasons why computer support is the smart choice to start your career in Information Technology.   Reason 1 – Job Outlook According to the Bureau of Labor Statistics, job prospects for computer support specialist roles are projected to grow by 17% by...
Soft Skills in Information Technology; What Employers in Milwaukee area are looking for

Soft Skills in Information Technology; What Employers in Milwaukee area are looking for

Jonathan Arnold
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Jonathan Arnold

IT Support Instructor at Milwaukee Area Technical College
IT instructor with over 10 years of industry experience working for multinational organizations. Focused in IT Support, End User Computing, Process Design, Documentation and IT Asset Management.
Jonathan Arnold
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If you are going to pursue a career in Information Technology, it is essential that you have the technical skills for the position. However, soft skills are also a critical component of a well-rounded IT professional and are seen as an asset to employers. The term “soft skills” refers to personality traits, communication, friendliness and insight. These skills are an invaluable component to the success of a team. Individuals with soft skills can enhance communication with customers, bridge gaps in communication between developers and end users, and foster creativity and innovation. In certain professions, it has been suggested that soft skills play a more important role than technical skills in the long term. Below are some of the soft skills that employers look for when considering job candidates. Listening Listening is an essential part of computer support. Listening to end users and asking clarifying questions ensures that you will have a higher chance at successfully resolving any issues, leading to customer satisfaction.   Excellent Communication Skills Both written and verbal communication skills are essential for success in Information Technology. Many IT projects fail due to poor communication. Speaking clearly and effectively can allow you to get your ideas across. Emails that are well-written, concise and timely are important and appreciated by your customers and colleagues.   Empathy Empathy is the ability to recognize emotions that are being projected. Having empathy in computer support is especially important. Most customers are in contact with you because they are in need of assistance. They are aware that there is a problem that they cannot resolve on their own. Sometimes they are frustrated,...
Prepare for COMPTIA Mobility+ Device Administration (IOS, Android and Windows) Certification at Milwaukee area Technical College (MATC)

Prepare for COMPTIA Mobility+ Device Administration (IOS, Android and Windows) Certification at Milwaukee area Technical College (MATC)

Vadim Mikhailenko

Vadim Mikhailenko

MATC IT Computer Support Program Instructor at Milwaukee Area Technical College
Vadim is a pasionate IT instructor with 20 years of experience. He loves sharing his knowledge and makes students his top priority.
Vadim Mikhailenko
One of the emerging areas of support at Milwaukee area businesses is the growing need for users to use mobile devices to access corporate documents, applications and email. This represents connectivity, support and security challenges and requires special administration skills to configure and setup correctly on the enterprise. Based on the rising popularity of mobile devices, most companies now provide network access and application support for non-PC devices like smart phones and tablets and many are developing new applications and business processes designed specifically for these devices.  Business managers look at iPhones, Android devices, and even Windows phones and see opportunities for revenue growth, cost cutting, and improved communication everywhere. More and more companies are hiring support personal to deploy and support users with mobile solutions. At MATC we conducted a research among employers in the Milwaukee area and learn about their needs and challenges. Over the last couple of years they have indicated that more and more companies struggle to support different devices that employees bring to work. It is getting extremely challenging for their IT Staff to support all iPhones, iPads, Android devices, Windows tablets and BYOD (Bring Your Own Device) personal devices. And they have been asking us to introduce new coursework to help prepare students to address this pressing need. I am excited to share with you that one of the new courses we are introducing in the Fall is ITSUP-153 Mobility+ Device Administration (IOS, Android and Windows).  The course focuses on BYOD, MDM, 2 Factor Authentication and data protection.  These are all buzz words and also cool exciting technologies, acronyms and phrases you will...
Study for Apple OSX Certified Support Professional (ACSP) Certification in Milwaukee metropoliatan area – new course at MATC

Study for Apple OSX Certified Support Professional (ACSP) Certification in Milwaukee metropoliatan area – new course at MATC

Vadim Mikhailenko

Vadim Mikhailenko

MATC IT Computer Support Program Instructor at Milwaukee Area Technical College
Vadim is a pasionate IT instructor with 20 years of experience. He loves sharing his knowledge and makes students his top priority.
Vadim Mikhailenko
The IT Computer Support Program at the Milwaukee Area Technical College is pleased to announce the addition of a new class to our program. The class; ITSUP152 Apple OS X Certified Support Professional is designed to prepare students for the Apple Certified Support Professional (ACSP) 10.9 certification exam. The course provides an in-depth look at set up, configuration and troubleshooting for the Apple OS X operating system. The course should help prepare students to support Apple Mac computer users as well as prepare for the certification exam. ITSUP-152 Apple OS X Certified Support Professional (ACSP) Course Outline Installation and Configuration: Installation of OS X: preparing a Mac for OS X installation; upgrading an existing system, clean installation; installation troubleshooting and verification. Setup and Configuration of OS X: working with the Setup and Migration Assistant, setting system preferences; creating user profiles and examining system information. OS X recovery: exploration of the OS X Recovery utility including startup, and creation of OS X Recovery Disk and Install Disk. OS X Software Updates:  Automatic and manual software updates; examine installation History. User Accounts: Creation and management of user accounts, setup user security with parental controls Manage user home folders, deletion and restoration of user accounts. System security; user account security, setting and resetting passwords, suing firmware passwords. Introduction to Apple keychain system for password management including iCloud Keychain. File Systems: Files systems and storage; file systems supported, dynamic disk partitioning, volume encryption, erasing disks and partitions. File Vault 2 system for whole partition encryption Permissions and Sharing: setting and managing file system sharing File system troubleshooting for volumes and partitions; repair of...