Class 04: Assess your skills as IT Support Pro (3 in 1)

Entry Level Customer Support Specialist The Reynolds and Reynolds Company – Washington D.C. Metro Area Job description As a Customer Support Specialist, you will be responsible for providing high level customer support at the automotive dealership location. Functioning as a consultant, you will be responsible for providing excellent support for our products and ensuring that our customers are using the software that they purchased to their full potential. Customer Support Specialists work from a home office and will be provided a company car, iPhone, laptop and printer-scanner-copier equipment.   Training: Paid Training! This role will begin with an intensive five (5) month paid training program located at our office in Houston, TX. Trainees living outside of Houston, TX will be provided a furnished corporate apartment during the training period, as well as periodic trips home. Training for this role will consist of: Classroom instruction and online courses consisting of in-depth product training on our Dealership Retail Management System and overall dealership operations Mentor partnering to train in the field where you can apply your classroom knowledge in a real-world setting I believe I have all of the necessary skills currently for this job; aside from the “company specific” five month training they would be providing for me – whatever that may all include.  Any missing skills would be attained through their training program.    VMware Technical Support Specialist (Entry Level) – Columbia IBM – Columbia, MO Job description IBM’s new Technical Services Delivery Center is seeking talented Entry Level Consultant/Support Specialists that will be responsible for providing support in a VMware vSphere Infrastructure environment. The candidate will assess customer situations to determine problem...

How to help windows users to resolve most common problems

Cronin, Austin J.

Cronin, Austin J.

Current IT Computer Support Student at Milwaukee Area Technical College who enjoys learning about new technologies and working on automobiles.
Cronin, Austin J.

Latest posts by Cronin, Austin J. (see all)

  Problem 1. User Cannot connect to wireless Network on Windows Laptop or Tablet. Sometimes user can’t get connected into the wireless network, using their Windows machine. Follow this list of steps to get this issue resolved: First, try running the Network troubleshooter to see if it can help diagnose and solve your problem: Open the Network troubleshooter by right-clicking the network icon in the notification area, and then clicking Troubleshoot problems. If running the Network troubleshooter didn’t solve the problem, and then follow the steps described in Network connection problems in Windows. If you’re on a home network with a home group, and you’re trying to connect to another computer, make sure that computer is on and that it has been added to the home group. If you’re on a home network without a home group, and you’re trying to connect to another computer, make sure that computer is on and that you’ve enabled file and printer sharing on your network. For more information, see Networking home computers running different versions of Windows. Make sure that all wires are connected (for example, make sure your modem is connected to a working phone jack or cable connection, either directly or through a router). If the problem began after you installed new software, check your connection settings to see if they’ve been changed. Open Network Connections by clicking the Start button Picture of the Start button, and then clicking Control Panel. In the search box, type adapter, and then, under Network and Sharing Center, click View network connections. Right-click the connection and then click Properties.  Administrator permission required If you’re prompted...

How to build quality self service guide for end user

Cronin, Austin J.

Cronin, Austin J.

Current IT Computer Support Student at Milwaukee Area Technical College who enjoys learning about new technologies and working on automobiles.
Cronin, Austin J.

Latest posts by Cronin, Austin J. (see all)

Austin Cronin How to build quality self service guide for end user   Make a knowledgebase For Example Knowledgebase   Cannot connect to wireless Network.   First, try running the Network troubleshooter to see if it can help diagnose and solve your problem:   Open the Network troubleshooter by right-clicking the network icon in the notification area, and then clicking Troubleshoot problems.   If running the Network troubleshooter didn’t solve the problem, and then follow the steps described in Network connection problems in Windows.   If the steps in that topic didn’t help, then follow these steps:   If you’re on a home network with a home group, and you’re trying to connect to another computer, make sure that computer is on and that it has been added to the home group.   If you’re on a home network without a home group, and you’re trying to connect to another computer, make sure that computer is on and that you’ve enabled file and printer sharing on your network. For more information, see Networking home computers running different versions of Windows.   Make sure that all wires are connected (for example, make sure your modem is connected to a working phone jack or cable connection, either directly or through a router).   If the problem began after you installed new software, check your connection settings to see if they’ve been changed.   Open Network Connections by clicking the Start button Picture of the Start button, and then clicking Control Panel. In the search box, type adapter, and then, under Network and Sharing Center, click View network connections.   Right-click the...

10 Tips to become more productive

Cronin, Austin J.

Cronin, Austin J.

Current IT Computer Support Student at Milwaukee Area Technical College who enjoys learning about new technologies and working on automobiles.
Cronin, Austin J.

Latest posts by Cronin, Austin J. (see all)

Austin Cronin 10 Tips to become more productive   Stay Organize ( mess creates stress) Make sure you stay organized for the best effectiveness to get things done. For example while working or doing homework make sure your desk or work place is organized and know where everything is so when you are doing a task you know where everything is and when it comes to finding something you can find it right away and do not have to scramble around wasting time to find something. This will save you time and a headache. Also not just have your physical objects organized, you need to keep your mind organized as well. Stay sharp so your mind is not all over the place so you can focus on the work you are trying to do. When your mind is not organized this is where distractions come into place and also waste your time and make you less productive. Do things you do not want to do ( you do not have to be in the “mood” to do something, just do it) Do things you do not want to do and not wait until you feel like doing it because than you will never do it. Like for example if I waiting until I felt like doing homework, guess what I would never end up doing it. Just do it and get it out of the way and you will feel  better if you do it right away and not having to dread looking forward to do something that you do not want to do but need to do. Give...

ITSUP-198 How to troubleshoot a phone battery issue

Cronin, Austin J.

Cronin, Austin J.

Current IT Computer Support Student at Milwaukee Area Technical College who enjoys learning about new technologies and working on automobiles.
Cronin, Austin J.

Latest posts by Cronin, Austin J. (see all)

Austin Cronin How to troubleshoot battery life issues on mobile devices First thing to do while troubleshooting an issue is to make a list of the symptoms of what is going on. For example battery does not charge, battery charging slowly, or that the battery does not show that it being charged. Also I would note if it has been dropped a lot or have any water damage. Just try to get as much information about the phone on how it is working. While troubleshooting a phone battery there are a few different ways to check. First way I check the phones battery issue is by checking the power of the battery itself. You can go on about doing by checking the voltage and the amperage of the phones battery. To go around to getting this done you will need the right tools. Before you start checking your voltage you should take about your battery and check how many volts it should be. Another thing you need to remember is not always be using your tools correctly, always right the instructions first and even if that does not help you out as much as you like you can mostly all of the time find an article or video taking you step by step. Same thing goes with checking the amperage. Also a less technical way and a lot longer technic to check your battery is by looking at the specification of your phone and see how many hours of video your phone can do before turning off. After that charge your phone all the way up to 100% than...