Prepare and get certified for HDI SCA in Milwaukee Area

This post is to help someone who is interested in becoming certified through HDI for a SCA certification. What is a HDI SCA certificate? It is a understanding of how to learn the critical steps required to effectively manage and prioritize incidents, reduce escalations, and master the essential customer service skills required to manage difficult customers.  I will have steps for you to follow so that you can get an idea on where to find a testing center to what the cost of these things are. I started off by researching some websites for an outline of the certificate so that you can get a better feel of what will be on the exam. The online website thinkhdi.com offers a lot of information for free. This website is helpful because it gives you an outline of what you will expect to see on the exam. http://www.thinkhdi.com/education/courses/hdi-support-center-analyst.aspx   The website globalknowledge.com is helpful as well this website shows a schedule that you can use to follow for the exam but there is a price if you would like to take the route. https://www.globalknowledge.com/us-en/course/86311/hdi-support-center-analyst/   Last website i thought had plenty of information about HDI SCA certification is nhlearningsoultions.com. This website is useful for me because you can find training, resource center, special offers, solutions, locations and etc. https://nhlearningsolutions.com/FindTraining/HDI/tabid/3255/Default.aspx Next i searched the web again looking for practice tests that one may use to mix in with their studying to try and get a better feel of the questions on the exam. There might be a cost for a practice exam or some are free to use as well. The website...

How to Create resume for IT support position

Latest posts by Gerald Draves (see all)

IT support is a field that is growing by leaps and bounds. In order to keep up with the demand for IT career support specialist I have tried to look at an innovative approach to making myself a marketable commodity in this ever-growing market. The first objective that I have set for myself is to identify market needs, the needs of the community and all other opportunities that present themselves. The first and most identifiable portal to identifying market needs is the MATC IT support webpage. This page presents a dynamic and ever-changing glimpse of how the MATC IT community is working vigilantly to stay abreast of market needs. I have a bit of a dilemma in terms of what my goals are in IT support as opposed to a more traditional response to the ever-changing job market. After reviewing a plethora of information available and what I have learned in school, the job market is changing especially in the IT support field looking for lifetime employment is not a truly progressive approach to the ever-changing job market. Lifetime employability though should be my objective. After listening to the professor speak, on the first day of class how I perceived what I heard is that there is a demand for jobs in a new paradigm. This new paradigm is that there is a time sensitive, or contract approach to fulfilling the needs of employers in the IT field. So if there is a great amount of employment opportunities available in the (contract) of services needed, I have determined that becoming a contractor of these needed services is the best...

7 Gmail plugins to boost your productivity

  Today I’ll be giving a short overview of my seven favorite Gmail plugins. I’ll be featuring an array of very useful tools to help you up your productivity by automating certain tasks, streamlining your user experience through simplifying your inbox, and gaining better control of several aspects of Gmail using utilitarian inbox plugins.   Unroll.me: (Outlook, Gmail, Google Apps, Yahoo! Mail, AOL Mail and iCloud) Unroll.me shines in its simplicity and ease of use. Once installed it automatically populates a list of all your subscriptions. For every entry you have three options; keep in inbox, unsubscribe or add to Rollup. The first two options keep in inbox and unsubscribe are pretty straightforward. Rollup is a feature where any subscriptions you add to rollup are then hidden from your inbox. Then presented to you in a news feed/social media feeling format daily.   Gmail snooze: (Chrome only) Snooze is a great little plugin that allows you to “snooze” emails so they disappear for a set amount of time and then remind you when the snooze period has ended. It’s a simple idea but also a powerful tool in your productivity kit. Snoozing less urgent mail will allow you to focus on what’s important without forgetting to respond to less urgent matters.     Rapportive: (Chrome, Firefox, Google Apps) Rapportive dredges the internet for information on your Gmail contacts. Once installed simply open an email from any contact and all sorts of information about them will instantly load on the side bar. This will show you different social media accounts they are connected to, as well as pictures and a...

How to create professional resume and cover letter for IT Computer Support Job

Hello there future IT Computer Support Specialist or any other IT position you may desire or require. Getting into the IT industry is very exciting and also it is very competitive. So any little advantage or head start that will allow you a chance or opportunity at a long term career position. The reason being is that this industry is a very fast growing field because of the constant evolution in technology and their resources. So in this blog I will give you tips and tricks on how to get noticed out of a pool of other candidates as well as making an impact on job boards that will give you a lot of good attention from an future employer. Let’s discuss first impressions and how important they are in retrieving an position not only in IT but in any industry of work. So do you know why first impressions are important? The reason why first impressions are so important is because it’s the first formal introduction in someone meeting with you. And that is huge especially when it comes to seeking employment, because an employer may decide if they want to hire or don’t want  to hire just based off of what they think of you in that first impression. So when you’re seeking employment the very first impression that a future candidate has with an employer is an cover letter. I’m pretty sure you know what a cover letter is but if you don’t an cover letter is “A cover letter is a document sent with your resume to provide additional information on your skills and experience....