Getting Hired: IT Support Specialist Application, Interview and Skills Test Preparation

Timothy Berres

Timothy Berres

IT Support Technician at Amazon
Timothy Berres

Latest posts by Timothy Berres (see all)

  A lot of employers prefer the job application requirement because they may control the questions, as opposed to, your amazing resume that you can write what you want. Preparing for an application is extremely important because there is a lot involved besides just filling out a form. There are interviews, personality tests and answer methods(STAR)  that employers are going to look for to see if you fit in for several reasons.  I hope you receive a lot of helpful information from my writings that will help you land the job that you want.  Getting started in IT is such a fun experience so make the most out of the beginning to get your first career opening off to a great start. First, I’d mention you can go online and take some free Job Aptitude tests for IT.  They have a good balance of questions that ‘ll test your aptitude and soft skills. The tests are not only good practice, but may give you an idea if you’re in the right industry.  IT is not looking for individuals that they may train from scratch, but people that already do IT at home and will bring new ideas and are able to fix some things pretty much immediately.  If you are not a true IT person, you will not have sellable skills and will have to learn everything on the job.  Sometimes you may get away with other skills that may get you by like strong customer service or administrative skills. I enjoyed taking the test at https://www.queendom.com/tests/access_page/index.htm?idRegTest=3964 and scored much better than I thought I would.  They will ask...

How to create Cover Letter and Resume for IT Computer Support jobs

Timothy Berres

Timothy Berres

IT Support Technician at Amazon
Timothy Berres

Latest posts by Timothy Berres (see all)

Creating cover letters and resumes are a great way to practice your administrative skills and learn a lot about who you are to the work force.  These are 2 skills that you are going to use extensively in your technical career, going hand-in-hand along with your troubleshooting IQ.  At first I thought the resume was enough, but with how competitive IT is, I learned to be as competitive as possible when selling myself.  I hope my ten years of experience in sales and marketing management will allow a little spice to my training to help others, since soft skills is becoming equally as important as your technical aptitude.  I feel this additional talent I bring to the table, allowed me to get my foot in the door with my first Help-Desk job, which gave me my first hands-on experience with IT. Focus on one part at a time, this will allow you to create better literature and not overwhelm yourself, turning applying for a job into much longer process than necessary. In this case, we will start with the cover letter.  Best is to get some writing down to get yourself started.  It’ll be much easier to showcase your fancy Microsoft Word layout out once you get an idea of what you’re writing down and how it looks.  Just start talking about yourself.  Who you are, what you are good at and why their company is a good fit for you.  Remember they don’t know who you are, but you know who their company is (most likely).  Once you get a couple paragraphs down, it’s time to get to...

Preparing yourself for an HDI-SCA certification

Taking your first steps into an IT centric job can be a huge step for anyone. Many of those jobs are going to start you in a call center or support scenario and what better way to walk yourself right through that door than with a HDI-SCA certification? The easiest path to take is to utilize the programs at this very school! MATC offers an excellent Support Analyst class “ITSUP-140”, that will set you on the right path for achieving your certification.  The class will prepare you for the exam through the various homework assignments and tests as well as the research you do on your own. Use the class to not only give yourself a baseline on what the exam fully entails, but to track what topics you know and could improve on. Taking the extra time to go over and study further will only make it that much easier when it comes to taking the certification exam and making sure you get it done in one shot.  Set up a plan for yourself, take the course, study anything you aren’t 100% on and prepare yourself for the exam near the end of the course while your information is fresh in your mind, DO NOT WAIT! Tackling a certification exam is not a quick and easy process. Making a plan and sticking to it will go a long way when working towards passing a certification. Utilize any resource you can find, take the time to study, and do not rush yourself. A simple task list that you could set up for yourself might look something like this: 1....

Prepare and get certified for HDI SCA in Milwaukee Area

This post is to help someone who is interested in becoming certified through HDI for a SCA certification. What is a HDI SCA certificate? It is a understanding of how to learn the critical steps required to effectively manage and prioritize incidents, reduce escalations, and master the essential customer service skills required to manage difficult customers.  I will have steps for you to follow so that you can get an idea on where to find a testing center to what the cost of these things are. I started off by researching some websites for an outline of the certificate so that you can get a better feel of what will be on the exam. The online website thinkhdi.com offers a lot of information for free. This website is helpful because it gives you an outline of what you will expect to see on the exam. http://www.thinkhdi.com/education/courses/hdi-support-center-analyst.aspx   The website globalknowledge.com is helpful as well this website shows a schedule that you can use to follow for the exam but there is a price if you would like to take the route. https://www.globalknowledge.com/us-en/course/86311/hdi-support-center-analyst/   Last website i thought had plenty of information about HDI SCA certification is nhlearningsoultions.com. This website is useful for me because you can find training, resource center, special offers, solutions, locations and etc. https://nhlearningsolutions.com/FindTraining/HDI/tabid/3255/Default.aspx Next i searched the web again looking for practice tests that one may use to mix in with their studying to try and get a better feel of the questions on the exam. There might be a cost for a practice exam or some are free to use as well. The website...

How to Create resume for IT support position

IT support is a field that is growing by leaps and bounds. In order to keep up with the demand for IT career support specialist I have tried to look at an innovative approach to making myself a marketable commodity in this ever-growing market. The first objective that I have set for myself is to identify market needs, the needs of the community and all other opportunities that present themselves. The first and most identifiable portal to identifying market needs is the MATC IT support webpage. This page presents a dynamic and ever-changing glimpse of how the MATC IT community is working vigilantly to stay abreast of market needs. I have a bit of a dilemma in terms of what my goals are in IT support as opposed to a more traditional response to the ever-changing job market. After reviewing a plethora of information available and what I have learned in school, the job market is changing especially in the IT support field looking for lifetime employment is not a truly progressive approach to the ever-changing job market. Lifetime employability though should be my objective. After listening to the professor speak, on the first day of class how I perceived what I heard is that there is a demand for jobs in a new paradigm. This new paradigm is that there is a time sensitive, or contract approach to fulfilling the needs of employers in the IT field. So if there is a great amount of employment opportunities available in the (contract) of services needed, I have determined that becoming a contractor of these needed services is the best...