How to help windows users to resolve most common problems

  Problem 1. User Cannot connect to wireless Network on Windows Laptop or Tablet. Sometimes user can’t get connected into the wireless network, using their Windows machine. Follow this list of steps to get this issue resolved: First, try running the Network troubleshooter to see if it can help diagnose and solve your problem: Open the Network troubleshooter by right-clicking the network icon in the notification area, and then clicking Troubleshoot problems. If running the Network troubleshooter didn’t solve the problem, and then follow the steps described in Network connection problems in Windows. If you’re on a home network with a home group, and you’re trying to connect to another computer, make sure that computer is on and that it has been added to the home group. If you’re on a home network without a home group, and you’re trying to connect to another computer, make sure that computer is on and that you’ve enabled file and printer sharing on your network. For more information, see Networking home computers running different versions of Windows. Make sure that all wires are connected (for example, make sure your modem is connected to a working phone jack or cable connection, either directly or through a router). If the problem began after you installed new software, check your connection settings to see if they’ve been changed. Open Network Connections by clicking the Start button Picture of the Start button, and then clicking Control Panel. In the search box, type adapter, and then, under Network and Sharing Center, click View network connections. Right-click the connection and then click Properties.  Administrator permission required If you’re prompted...

How to build quality self service guide for end user

Austin Cronin How to build quality self service guide for end user   Make a knowledgebase For Example Knowledgebase   Cannot connect to wireless Network.   First, try running the Network troubleshooter to see if it can help diagnose and solve your problem:   Open the Network troubleshooter by right-clicking the network icon in the notification area, and then clicking Troubleshoot problems.   If running the Network troubleshooter didn’t solve the problem, and then follow the steps described in Network connection problems in Windows.   If the steps in that topic didn’t help, then follow these steps:   If you’re on a home network with a home group, and you’re trying to connect to another computer, make sure that computer is on and that it has been added to the home group.   If you’re on a home network without a home group, and you’re trying to connect to another computer, make sure that computer is on and that you’ve enabled file and printer sharing on your network. For more information, see Networking home computers running different versions of Windows.   Make sure that all wires are connected (for example, make sure your modem is connected to a working phone jack or cable connection, either directly or through a router).   If the problem began after you installed new software, check your connection settings to see if they’ve been changed.   Open Network Connections by clicking the Start button Picture of the Start button, and then clicking Control Panel. In the search box, type adapter, and then, under Network and Sharing Center, click View network connections.   Right-click the...

10 Tips to become more productive

Austin Cronin 10 Tips to become more productive   Stay Organize ( mess creates stress) Make sure you stay organized for the best effectiveness to get things done. For example while working or doing homework make sure your desk or work place is organized and know where everything is so when you are doing a task you know where everything is and when it comes to finding something you can find it right away and do not have to scramble around wasting time to find something. This will save you time and a headache. Also not just have your physical objects organized, you need to keep your mind organized as well. Stay sharp so your mind is not all over the place so you can focus on the work you are trying to do. When your mind is not organized this is where distractions come into place and also waste your time and make you less productive. Do things you do not want to do ( you do not have to be in the “mood” to do something, just do it) Do things you do not want to do and not wait until you feel like doing it because than you will never do it. Like for example if I waiting until I felt like doing homework, guess what I would never end up doing it. Just do it and get it out of the way and you will feel  better if you do it right away and not having to dread looking forward to do something that you do not want to do but need to do. Give...

ITSUP-198 How to troubleshoot a phone battery issue

Austin Cronin How to troubleshoot battery life issues on mobile devices First thing to do while troubleshooting an issue is to make a list of the symptoms of what is going on. For example battery does not charge, battery charging slowly, or that the battery does not show that it being charged. Also I would note if it has been dropped a lot or have any water damage. Just try to get as much information about the phone on how it is working. While troubleshooting a phone battery there are a few different ways to check. First way I check the phones battery issue is by checking the power of the battery itself. You can go on about doing by checking the voltage and the amperage of the phones battery. To go around to getting this done you will need the right tools. Before you start checking your voltage you should take about your battery and check how many volts it should be. Another thing you need to remember is not always be using your tools correctly, always right the instructions first and even if that does not help you out as much as you like you can mostly all of the time find an article or video taking you step by step. Same thing goes with checking the amperage. Also a less technical way and a lot longer technic to check your battery is by looking at the specification of your phone and see how many hours of video your phone can do before turning off. After that charge your phone all the way up to 100% than...

How to setup and configure secure wireless network at home or in the office

Austin Cronin ITSUP 198   How to setup and configure secure wireless network at home or in the office – Why do you benefit from the secure wireless network Having a secure network is a must. It is a must to have a secure network because if it is an open network people can just go on to your Wi-Fi and that will slow down your internet connect. And to me have a slow internet connect is very annoying. Who wants to have a  slow connection. Also if you have an open wireless network it will easy for somebody to get into that connection and can set up there own password and kick you off your own wireless network. Also if somebody can get into your wireless connection and if they are a hacker that is one step closer to getting into your computer or  anything connected to it. A hacker can literally do anything throw viruses on your device, steal your information, corrupt your  device, or all of these things. – What do you need to setup secure network First of all to have any kind of wireless network you will need some kind of router. To secure this you will need to set up your router. Make sure you have the router setup up correctly with the correct wires going to the right places. To setup your router first setup your SSID and I make sure to hide my SSID so nobody can scan for wireless networks and see mine there even if it does have security on it. It is just some extra security. Next to secure...