Windows 10: Microsoft Fall Creator Update – New Productivity Improvements

Fall Creator Update:  New Windows 10 Productivity Improvements Windows 10 is celebrating its fall anniversary by releasing a series of awesome updates which are fun and creative!  The Fall Creators Update can be experienced on many difference Windows 10 PCs and will delivering faster broadcasting for gaming, reinventing your photo to demonstrate videos into real memories, and viewing a mixed reality 3D screen, and much, much more! Windows 10 will notify you when the Fall Creators Update is available for your device. At that time, you get to choose the date and time that convenient for you to update your device.  After installation, your device will begin running Windows 10, version 1709. To see which version of Windows 10 your device is currently running: select the Start button, then select Settings > System > About. Cannot wait until Windows notify you for update availability, then go to the Microsoft software download website and select Update now to begin installation. Before doing this, you'll need to make sure your device is up to date: Select the Start button, then select Settings > Update & security > Windows Update. select Check for updates. If updates are available, install the (NOTE:  All devices are  not equipped for updates, refer to knowledge-based article at the end writing to check for your eligibility). If you are look to become more efficient at school or work, take a look at “10” of the latest productivity improvements released through the Windows 10’s fall update: Recover files in Windows 10 with File History: This powerful feature saves multiple versions of your files just in case something inadvertent...

How to Prepare to Job Application and Pass Skills Test for IT Computer Support Job

Many employers in today’s market look for individuals with soft skills. Additionally, your potential employer will utilize a diverse set of basic job skills tests, industry knowledge tests, and simulation assessments to find expert technical support employees. In essence, the model technical support candidates combine in-depth field knowledge with strong customer service skills and are able to communicate clearly. To follow is a brief description of the assessment an IT Computer Support job candidate may encounter:   Typing (words per minute) In most office positions, including Technical Support, candidate given a computerized typing test which assessment how well they navigate on the keyboard.  An average typist will type about 40 WPM (words per minute) with little to no errors, but qualified Technical Support Representatives should aim for around 60 WPM with no errors.   Attention to Detail Technical issues can often be figured out quickly if the agent handling the issue has a great attention to detail. The problems are usually hard to spot (something wrong in the settings, an accidental option turned on, or a missing connection) and if an agent knows what to look for it can save a customer many potentially frustrating hours. An exceptional attention to detail also helps when explaining complex technical solutions, which is always useful.   Assist an Upset Customer I definitely can remember times I was a distressed customer who did not want purchase any products or services until I was told what was wrong with my device.  Technical Support personnel will be asked to deal with a frustrated or irate customer. Candidates are asked to handle an incoming phone call...

How to create LinkedIn Profile for IT Computer Support Position

Today, IT and other professionals can readily develop contacts, connections, and find the latest developments in the IT-industry –the online source is known as “LinkedIn.”   LinkedIn is today’s version of a resume posted in the Classified Sections of your local newspapers that was done years ago.  A person can create a profile on the LinkedIn page that describes your career history, education, and other related content you may want to publish.  There are a variety of features that leverage your profile or others' profiles to help you meet your objectives. A complete LinkedIn profile can help you connect with opportunity.  Remember, your LinkedIn profile should be as thorough and professional as it can be… “quality is more important than quantity!” Use LinkedIn's powerful search functionality to find people, jobs, companies, and much more. From top industry influencers, and the who’s who is the IT world, to relevant groups to the most current posts on topics of interest, you can learn and find out information with LinkedIn search. Learn how to initiate and refine search queries to gain the most useful results. LinkedIn makes it easy to find new contacts and invite them to join your network.  Connections on LinkedIn are categorized in a tiered format.  Another way to network on LinkedIn is to join LinkedIn groups.  Develop relationships with people in your industry who may later be willing to join your network and help you learn about job postings and availability. FOR MORE HELP, REFER TO THE FOLLOWING KNOWLEDGE-BASED ARTICLE: ...

Deploy Latest Version of Apple 10” Tablet to Employees of Medium-Size Company Based in Milwaukee

Today, businesses large and small, are embracing tablets as a way to boost employee productivity and improve efficiency and customer service. Employee-focused help has evolved from manual, labor-based services to automated, online services.  According to VentureBeat, “93 percent of Fortune 500 companies have deployed or are testing iPads, an incredible feat considering that big businesses generally take forever to incorporate new technology in their workflow.” (CITE:  Article by Venture, “Deploying Apple in the Workplace”)  With today’s devices, employees can access corporate emails, contacts, and calendars.  Small and medium-sized businesses in Milwaukee may soon become faced with how to launch presentations and access corporate applications and customer databases. Forrester Research estimates that tablets and smartphones make up about 25 percent of computers used for work globally, replacing PCs (https://go.forrester.com/). Tablets are lightweight and equipped with intuitive touch features, are perfectly suited for mobile operations. While some businesses may purchase tablets for their employees, others embrace bring-your-own-device (BYOD) policies, while still others offer a combination of both. BUILDING AN EFFECTIVE TEAM Hire an effective team by remembering: Be clear when communicating / Establish your leadership with each team member / Remember that the most effective team leaders build their relationships of trust and loyalty, rather than fear or the power of their positions / Recognize the power of teamwork / Choose the right people / Delegate – act as a harmonizing information / Monitor progress. The planning of a network upgrade begins after the initial site survey are completed.  It consists of: Requirements gathering Section and design Implementation Operation Review and Evaluation RISKS From an enterprise-wide perspective, the structured management of overall security risks must always start with...

Salary Negotiation for IT Computer Support Jobs

  Salary negotiations encompass discussing a job offer with a prospective employer to negotiate a salary and benefits package that is in line with the market, while at the same time meeting your needs.  Salary negotiations are most productive when both the potential employer and potential employee realize they have a common goal:  To pay the employee appropriately for their skills, training, and experience. PREPARATION + RESEARCH = SUCCESS One of the best information you obtained from college is that research is the key to knowledge.  The same holds true for negotiating salaries for Information Technology Computer Support (ITSUP) jobs – research, research, and more research!  The only way to negotiate fairly is to gain all of the information you will need.  Below are a few suggestions on how to answer questions regarding salary during the interview process: R E S E A R C H … Salaries for similar positions in your geographical location – Find out what others employees in your field with similarities ITSUP responsibilities and duties are being offered.  Remember, what state you work makes a significant different in your pay rate (i.e. cost of living): USE THESE LINKS: Top Eight Salary Calculators Indeed Salary Search S. Dept. Labor/Occupational Outlook Handbook R E S E A R C H … Your salary expectations – Will you be responsible for fixing the problem, or discovering/troubleshooting the issue and reporting it to another department.  Do you have any certifications?  Are for responsible for maintaining or updating software and equipment?   Will you need to set-up user accounts, or format and set-up desktop and laptops, computers, or other devices....