Best free online training courses for IT Computer Support Professional

While in the process of finding out if wanted to go to school in any field of IT I looked into Coursera.  Coursera is a online certification website that offer classes in various parts of technology. They have classes that range from hours to week long that is taught by known professionals in the field. They also have other students that will attend the class online with you to allow a more interactive learning experience. Some courses also offer certificates that are acknowledged in the technology industry and beneficial to enhancing your career. Most courses are free and open to the public from beginners in the industry to expert professionals. Once you begin your first class, you have the option to sign up for the signature track that allows to take courses and receive a grade to track your process as you take learn more skills . Another free online training class for IT professionals is the Introduction to Linux website. This class is about a week long and includes the course and course materials for free. Once you finish the entire course you will receive a certificate of completion similar to the one offered at Coursera. The class is taught to engage IT professionals and administrators and gives resources and tools that will benefit them throughout their career. MIT has a program called edX that gives users free access to actual courses taught at MIT and Harvard University. It engages the user with self paced learning and online discussion groups. Upon completion of the program they also give out certificates to the student but it will not be...

How to train users after new system was implemented at work

The most difficult part of implementing a new software is employee participation. Many employees will not want to get used to the change of workflow caused by the new software. It’s best to make a plan to determine if you will introduce the software to the entire organization as a whole or if you will break it down by department. I recommend introducing it to the organization then engaging with the software by department to tailor it to the needs of the staff. Once you develop an approach to implement the new software, you will need to set training goals. The training goals should include a deadline to prevent loss in productivity and work flow processes. During the planning process you should also complete a needs assessment to avoid training on parts of the software that are not relevant to your company or team. Overloading the trainees with information they won’t use for work can cause confusion and slow down productivity during the transition. Implementing the New Software Once you have a solid plan that includes training, realistic time frames and deadlines and training goals you can begin to implement the new software to staff. You will first want to remind them why the need for new software because most of the staff will be resistant to the change. Many people usually fine with the way things are at work and don’t want to feel like they have more work to do. Once you give them the why you will need to explain the what. What part of my job will this new software affect? They will need an...

How to find disassembly and reassembly instructions for laptop, Ultrabook and mobile device repair?

I hate to make a long story short so lets expand on this a little. I grew up with highly pixelated images, The Number Munchers game, and well before Google. If you need answers you went to go get them. As in physically leaving the house to go get them.  Number Munchers circa 1991 ish Since we have all of resources at our fingertips i’ll highlight some of the best sources that may come up during your google search. The best way to find disassembly and reassembly instructions are to first search by the model and brand of mobile device, laptop or ultrabook that you own. If you have a Dell Ultrabook it’s best to do a search using both dell and ultrabook disassembly and reassembly as keywords. This will give you a more narrowed down search that is specific to your kind of device.  If you do a generic search it will give you instructions for their device which may not apply to yours. If you are a visual person you can even watch YouTube tutorials to see how others have disassembled and reassembled thier device or even follow along with them. Here’s a screenshot of a video on YouTube that shows the disassembly of a Dell Ultrabook: To complete the process with less errors, I recommend using YouTube because it is easier to follow the instructions.   https://www.ifixit.com/Teardown/Dell+XPS+13+Teardown/36157 Ifixit gives detailed step by step instructions on disassembling a Dell Ultrabook along with pictures like the one seen above from their website. Ifixit and other similar websites are excellent ways to find disassembly and reassembly instructions for laptop, Ultrabook and...

How to setup and configure wireless network in secure manner?

Whether it be for home or business, a secure network connection is very important to protect the information stored on your computer or while using the internet. If you want to set up a secure network you must first determine the type of connection you want- either wireless only or the option to cable (Ethernet). Once you have established the type of connection you want for your home or business you can now protect your network. To protect your network you can begin by changing the SSID of your router. It’s recommended to use a SSID that is not recognizable or can be identified by your business or home name to avoid the attention of hackers or even neighbors that may try to use your connection. Once you have chosen an unidentifiable user name you can disable the routers SSID Broadcast setting to prevent hackers from detecting your wireless network. The next step in securing your wireless network is to set up encryption. A 128-bit encryption is more secure but the process will depend on the software installed on your router.  Using a WPA is most effective, WEP have been known to be insecure. Unfortunately, older computers may not support WPA and you will need to WEP by default. If you are able to use WPA you should set your password as a long alphanumeric combination with more than 10 characters that will be hard to guess by neighbors or hackers. If you have a firewall, which most antivirus software includes.  Another way to set up and configure a secure wireless network is to disable wireless administrating. This disables...

Laptop, Ultrabook and Mobile Device Repair How To guides

There will always be point in time when a student or faculty member can damage their electronic device like a smartphone, laptop and/or mobile device. As a student, it is very important to be able to repair a damaged device than to replace it all together. In the unfortunate event that a repair is needed there are two options: fix it yourself or have someone else fix it for you either covered by a warranty or paid out of pocket, preferably a professional. If you fix it yourself you have a large number of resources available online in the form of video and downloadable and printable step by step tutorials. It is also very important to understand that this is not recommended if there is still active warranty on device. Doing self-repairs on a device will void any existing warranty on the device. After doing a good amount of research it is important to get the correct tools and parts that are needed to complete the repair. You can use sites like Amazon and EBay for parts and tools for the best price. Ordering parts online require a good amount of research before purchasing. Before completing the purchase, confirm the part numbers, packaging and reviews online related to the product. If possible, do price a few comparisons to see if there are other stores that offer the parts for a cheaper price or free shipping. Allowing someone else to fix the damaged laptop, Ultrabook or mobile device is recommended. Taking the device to an expert will have the correct tools and will most likely be familiar with the damage...