Emotional Intelligence and its relation to IT

Ever have a hard time figuring out whether a customer is angry at you or angry about something else? That’s where Emotional Intelligence comes into play. Having a good understanding of whether or not someone is mad, sad, happy is a good thing to try and learn. Emotional intelligence can be helpful in the IT world when you have people calling a help desk for assistance or when you are the IT person at a school. When someone calls you at a help desk you want to understand the issue to try and help the in the best way possible, and the start of that is knowing that persons attitude. When you are trying to help someone that’s angry it can be hard to reason with that person. You need to manage your personal emotion and respond appropriately. In IT, leaders and managers must have a good understanding of emotional intelligence to be effective. They need to know how their emotions affect the workplace around them and how they can relate to others. For example if you are a manager at a workplace and you are angry about something that happened at home, you don’t want to pass that emotion onto employees as they may take it personally and then it may effect the people they talk to and so on. Having a good understanding of Emotional intelligence is important to have in the workplace and pretty much everywhere you go. Being aware of ones emotions and being able to control and handle certain conversations is a helpful part of your success when talking with...