How to Prepare and Get Certified for HDI SCA Certification in the Milwaukee Area

The HDI SCA certification benefits help desk professionals and support center analysts so they can provide the best customer service on the job. The certification training focuses on help desk strategies for customer service, highlighting problem solving and trouble shooting skills, call handling procedures, incident management, communication skills, and an introduction to ITIL processes. ITIL processes are five stages that focus on IT services such as service strategy, service design, service transition, service operation, and continual service improvement. This certification confirms that they understand service management processes and practices, while providing a competitive edge for career progression. This certification would look good on a resume for students who are going into computer desktop support career field. Task List Taking a certification exam is not as simple as you would think. There are steps to follow and time spent to study for the exam. Following these tasks will help organize yourself and be ready for the certification exam: Learn about the certification Find out what the exam covers Take classes/Study Take practice tests Schedule an exam After following these tasks and passing the exam make sure to add your new certification to your resume and online profiles. Adding the certification to your resume and online profiles will improve your chances for a job in your field right away. Preparing for the exam Fist thing to do to prepare for the HDI SCA exam is to check what the exam covers. HDI offers training to help you prepare for the exam on their website. The course outline for the exam is split into 8 units: Unit 1: Evolution of the Support...

How to Theme an Android 8.0 Phone

Android phones have always been credited for having many customization options available to the user. The possibilities can be endless, but some requirements include advanced knowledge such as flashing a new operating system, rooting, or using PowerShell commands from a computer. These options would turn off the average user from doing such things. luckily in the latest version of android, 8.0 Oreo includes built in theming of the operating system which you can customize of the fly. With the help of two paid applications and a computer, your device will allow you to change the background color of apps and the operating system to your liking with just a few steps. First main set of steps is to set up your Android 8.0 phone to allow for theming of the system. Open the Google Play Store app on your phone and download the applications “andromeda ★ substratum stock rootless backend 8.0+” and “substratum theme engine”. Next open the settings app on your phone and click on “System” then “About phone”. In the “About Phone” list find “Build number” and tap on the text 5 times until it asks to enter in your password of your device (If you do not have a password on your device then it will not prompt you to enter a password). After entering your password, a toast message will pop up on the bottom of the screen saying, “You are now a developer!”. Now click on the back button and click “Developer options”. In “Developer options” turn on “Android debugging” and click “OK”. Now your phone and computer will be able to communicate in...