How to Prepare and Get Certified for HDI SCA Certification in the Milwaukee Area

The HDI SCA certification benefits help desk professionals and support center analysts so they can provide the best customer service on the job. The certification training focuses on help desk strategies for customer service, highlighting problem solving and trouble shooting skills, call handling procedures, incident management, communication skills, and an introduction to ITIL processes. ITIL processes are five stages that focus on IT services such as service strategy, service design, service transition, service operation, and continual service improvement. This certification confirms that they understand service management processes and practices, while providing a competitive edge for career progression. This certification would look good on a resume for students who are going into computer desktop support career field. Task List Taking a certification exam is not as simple as you would think. There are steps to follow and time spent to study for the exam. Following these tasks will help organize yourself and be ready for the certification exam: Learn about the certification Find out what the exam covers Take classes/Study Take practice tests Schedule an exam After following these tasks and passing the exam make sure to add your new certification to your resume and online profiles. Adding the certification to your resume and online profiles will improve your chances for a job in your field right away. Preparing for the exam Fist thing to do to prepare for the HDI SCA exam is to check what the exam covers. HDI offers training to help you prepare for the exam on their website. The course outline for the exam is split into 8 units: Unit 1: Evolution of the Support...

Prepare and Get Certified for Microsoft Office Specialist (MOS) in Milwaukee Area

To certify for Microsoft Office Specialist is a step in a person’s life that could help earn an entry-level business position and an increase in salary. In order to get certified you need to make a plan and a strategy to help you stay on track and minimize the time and effort on this journey as much as possible. First, after you recognized the need for getting certified you need to get familiar with the exam, although it comes at the end. The best way to start the search is to look up the exam objectives and content, and since it is a Microsoft’s product you should hit their website first: https://www.microsoft.com/en-us/learning/microsoft-office-specialist-certification-2016.aspx . Here you can chose whether to take MS Office 2016, MS Office 2013, MS Office 2010, or 2007 MS Office System exams. What would be the best choice depends on the job you are aiming to. Also, you will notice that you can take the exam either for only one or more Microsoft Office applications like MS Word, MS Excel, MS PowerPoint, and MS Access and so on. After you decide which exams you want to take look for available study resources online, at your educational institution if you are a student, and check the public library. There are books for MOS certification on Amazon for about $22, Testout’s online course for about $110 for the MS suite which is good for 18 months if you are a college student, or $79 a month if you are not a student. Microsoft also offers online and on-demand training. Find some time to read other people’s experiences and...
2017-2018 Report –  Best Information Technology Schools, Diplomas and Degree programs in Milwaukee, Wisconsin

2017-2018 Report – Best Information Technology Schools, Diplomas and Degree programs in Milwaukee, Wisconsin

Download 2017-2018 Report – Best Information Technology Schools, Diplomas and Degree programs in Milwaukee, Wisconsin   2017-2018 Report - Best Information Technology Schools, Diplomas and Degree programs in Milwaukee   Download 2017-2018 Report – Best Information Technology Schools, Diplomas and Degree programs in Milwaukee,...

2017-2018 MATC IT Computer Support Program Cards

Attached are images of IT Computer Support Program Cards for 2017-2018 School year. Some courses have changed so cards have been updated. Always good to have latest electronic versions 🙂   Also include PDF Versions of the files for your reference: IT Computer Support Specialist AAS_ProCard_2017-18 IT Computer Support Technician_Diploma _ProCard_2017-18 IT Help Desk Support Specialist_Diploma _ProCard_2017-18 IT Level 2 - Service Center Technician_Certificate_ProCard_2017-18 IT Microsoft Enterprise Desktop Support Specialist_Certificate_ProCard_2017-18 IT Service Center Technician_Certificate_ProCard_2017-18 IT User Support Technician_Diploma...

Prepare and get certified for HDI SCA in Milwaukee Area

This post is to help someone who is interested in becoming certified through HDI for a SCA certification. What is a HDI SCA certificate? It is a understanding of how to learn the critical steps required to effectively manage and prioritize incidents, reduce escalations, and master the essential customer service skills required to manage difficult customers.  I will have steps for you to follow so that you can get an idea on where to find a testing center to what the cost of these things are. I started off by researching some websites for an outline of the certificate so that you can get a better feel of what will be on the exam. The online website thinkhdi.com offers a lot of information for free. This website is helpful because it gives you an outline of what you will expect to see on the exam. http://www.thinkhdi.com/education/courses/hdi-support-center-analyst.aspx   The website globalknowledge.com is helpful as well this website shows a schedule that you can use to follow for the exam but there is a price if you would like to take the route. https://www.globalknowledge.com/us-en/course/86311/hdi-support-center-analyst/   Last website i thought had plenty of information about HDI SCA certification is nhlearningsoultions.com. This website is useful for me because you can find training, resource center, special offers, solutions, locations and etc. https://nhlearningsolutions.com/FindTraining/HDI/tabid/3255/Default.aspx Next i searched the web again looking for practice tests that one may use to mix in with their studying to try and get a better feel of the questions on the exam. There might be a cost for a practice exam or some are free to use as well. The website...