How to Prepare and Get Certified for HDI SCA Certification in the Milwaukee Area

The HDI SCA certification benefits help desk professionals and support center analysts so they can provide the best customer service on the job. The certification training focuses on help desk strategies for customer service, highlighting problem solving and trouble shooting skills, call handling procedures, incident management, communication skills, and an introduction to ITIL processes. ITIL processes are five stages that focus on IT services such as service strategy, service design, service transition, service operation, and continual service improvement. This certification confirms that they understand service management processes and practices, while providing a competitive edge for career progression. This certification would look good on a resume for students who are going into computer desktop support career field. Task List Taking a certification exam is not as simple as you would think. There are steps to follow and time spent to study for the exam. Following these tasks will help organize yourself and be ready for the certification exam: Learn about the certification Find out what the exam covers Take classes/Study Take practice tests Schedule an exam After following these tasks and passing the exam make sure to add your new certification to your resume and online profiles. Adding the certification to your resume and online profiles will improve your chances for a job in your field right away. Preparing for the exam Fist thing to do to prepare for the HDI SCA exam is to check what the exam covers. HDI offers training to help you prepare for the exam on their website. The course outline for the exam is split into 8 units: Unit 1: Evolution of the Support...
Best Information Technology Schools, Degrees, Diplomas and Certificate Programs in Milwaukee, Wisconsin

Best Information Technology Schools, Degrees, Diplomas and Certificate Programs in Milwaukee, Wisconsin

Download 2017-2018 Report – Best Information Technology Schools, Degrees, Diplomas and Certificate programs in Milwaukee, Wisconsin   2017-2018 Report - Best Information Technology Schools, Diplomas and Degree programs in Milwaukee   Download PDF Report – 2018 Best Information Technology Schools, Diplomas and Degree programs in Milwaukee,...
2017-2018 Best Computer Schools and Information Technology Degree and Diploma programs in Milwaukee Area

2017-2018 Best Computer Schools and Information Technology Degree and Diploma programs in Milwaukee Area

2017-2018 Top.IT.Computer.Schools.Degrees.Milwaukee.Report.v1.73 Download 2017-2018 Best Computer Schools and Information Technology Degree and Diploma programs in Milwaukee Area Report (PDF...

2017-2018 MATC IT Computer Support Program Cards

Attached are images of IT Computer Support Program Cards for 2017-2018 School year. Some courses have changed so cards have been updated. Always good to have latest electronic versions 🙂   Also include PDF Versions of the files for your reference: IT Computer Support Specialist AAS_ProCard_2017-18 IT Computer Support Technician_Diploma _ProCard_2017-18 IT Help Desk Support Specialist_Diploma _ProCard_2017-18 IT Level 2 - Service Center Technician_Certificate_ProCard_2017-18 IT Microsoft Enterprise Desktop Support Specialist_Certificate_ProCard_2017-18 IT Service Center Technician_Certificate_ProCard_2017-18 IT User Support Technician_Diploma...

How to create professional resume and cover letter for IT Computer Support Job

So you don’t have experience in IT yet and you want to land an IT job. A classic resume won’t do you any favors. The classic chronological resume is great for some seasoned professional who has been in the industry for years. That person should be able to flaunt examples of their personal knowledge of systems, networks, and all associated technologies. A hiring manager is going to read hundreds of these resumes. If you’re fresh out of class or still in the thick of it, your chronological resume might not stand out much. What you need is the functional resume. This functional resume style will help you to stand out and be a fresh face that a hiring manager might need to see. The functional resume focuses on the less substantial things like education, soft skills, and ambition. You still want to add some work experience to the functional resume, if you have it. Hiring managers like to know if, and when you’ve been working. Gaps in employment could furrow brows even after your shiny new objective section just blew their hiring socks off. Functional Resume To-Do List Gather your key information – Keep your work experience dates and addresses in a separate file. Backup this file to a few different drives. You need to have accurate records of your work experience, and you’ll reference them often. You’ll rest easy knowing you have this tedious stuff saved somewhere. Gather your key words – Flip through your textbooks and copy down plenty of industry keywords. These will be needed to have your glistening, pristine functional resume picked up by all...