10 Benefits of Teamwork in the Workplace

  Everyone knows that teamwork in the workplace is an important factor in running a successful business. I strongly believe that teamwork is not only good for customs, but it is also good for the workers. It gives workers confidence knowing that they are not on their own and have people to support them on a day to day basis. This is why I would like to point of some of the top 10 benefits of teamwork in the workplace. Teamwork uses all individuals’ strengths and expertise giving workers clear responsibilities within the workplace. “Information is shared amongst the team members, maximizing the levels of knowledge and learning for the whole organization.” (https://toughnickel.com/business/15-Advantages-of-teamwork-in-the-workplace) Working as a team means there are more possible ideas and solutions when it comes to solving customer problems. “Teamwork gives people shared goals. It also gives individuals an interest in encouraging and aiding other members of the team to achieve those shared goals.” (https://toughnickel.com/business/15-Advantages-of-teamwork-in-the-workplace) Teamwork encourages ownership within the organization, and this makes team members feel more responsible and enthusiastic about the work they are doing. Workers attitudes are more positive when working as a team. They feel motivated and excited to complete tasks from being able to share and count on the reassurance and assistance of their team members. Ideas on how to improve workflow and moods within the company are more easily shared in companies with good teamwork, because members feel more comfortable sharing with the group. Customer problems are solved quicker when coworkers are working together as a team. Because problems are solved quicker when working as a team, this means that...
How to jump start your Information Technology Career and achieve excellence in IT Computer Support field

How to jump start your Information Technology Career and achieve excellence in IT Computer Support field

Vadim Mikhailenko

Vadim Mikhailenko

MATC IT Computer Support Program Instructor at Milwaukee Area Technical College
Vadim is a pasionate IT instructor with 20 years of experience. He loves sharing his knowledge and makes students his top priority.
Vadim Mikhailenko
IT Computer Support is an exciting field of Information Technology which provides different opportunities to achieve excellence and grow in your career. There are many jobs in IT Computer Support and some of them come with the different titles: Help Desk Specialist, IT support technician, IT support specialist, Field Support Technician, Technical support specialist, Service Center Technician etc. Currently available job openings for IT Computer Support Specialists in Milwaukee Area. Despite many different job titles there are a lot of similarities between different IT Support jobs. Typical Computer support specialists duties of a Support Specialist include : Diagnose and resolve unique, nonrecurring problems and issues associated with application software and operating systems; Determine the source of problems and classify their level, priority and nature. Use incident management system to document the issue by creating a ticket and capturing resolution Configure, deploy, maintain, troubleshoot and support mobile devices, tablets, phones, computer workstations, desktops, laptops, printers, mobile devices, phones and other computer and telecommunications equipment. Install and support Tablets, phones, PCs, laptop, tablet and mobile hardware and software (certifications from CompTIA, Microsoft or HDI are a plus). Work on the projects for software rollouts, infrastructure upgrades and application implementations Continuous improvement: create alternative methods of completing tasks, correcting user errors and system inconsistencies to improve the desktop team function. Participate in hardware and software reviews and recommend purchases. Maintain inventory of installed software, manage software licensing and create policies and procedures for upgrades. Work with hardware and software vendors to verify timely product delivery and ensure that new equipment is installed and ready to operate on schedule. Analyze and make recommendations for hardware and software standardization. Ensure desktop...
New MATC IT Computer Support Program Cards have been published for 2015-2016 Academic Year

New MATC IT Computer Support Program Cards have been published for 2015-2016 Academic Year

Vadim Mikhailenko

Vadim Mikhailenko

MATC IT Computer Support Program Instructor at Milwaukee Area Technical College
Vadim is a pasionate IT instructor with 20 years of experience. He loves sharing his knowledge and makes students his top priority.
Vadim Mikhailenko
01 – IT-Service Center-Technician Certificate Program Card (61-154-1) 02 – IT-Microsoft Enterprise Desktop Support Specialist Certificate Program Card (61-154-2) 03 – IT-Level-2 Service Center Technician Certificate Program Card (61-154-3) 04 – IT-User Support Technician Diploma Program Card (30-154-6) 05 – IT-Computer Support Technician Diploma Program Card (31-154-6) 06 – IT-Help Desk Support Specialist Diploma Program Card (31-154-7) 07 – IT-Computer Support Specialist Associate Degree Program Card (10-154-3) You can view the entire MATC IT Computer Support Specialist Pathway...

Emotions in Emotional Intelligence

People are unique creatures who express emotions everyday.  We communicate through our emotions to show how we are feeling, giving off negative or positive emotions, which will effect other people emotions on day to day basis. Either walking down the street with a smile on your face saying, ‘Hi’, to your neighbors or, being in the middle traffic carrying road rage shouting at the car in front of you for being to slow; emotions are being transferred and then absorbed. Some would say that we as human being are tapping into our emotional intelligence. Being able to key in on on your emotional intelligence will dictate how our day will begin and how it will end.  What is Emotional Intelligence? In a article, by Kendra Cherry she defines Emotional Intelligence (EI) as, “the ability to perceive, control and evaluate emotions. Some researchers suggest that emotional intelligence can be learned and strengthened, while others claim it is an inborn characteristic”.(Cherry) Emotional intelligence plays a key factor in a IT support specialist profession. Being able to utilize emotional perception, control, and evaluation will determine the final outcome of customer service satisfaction. People have problems with technology everyday . With those problems come frustration, discontent, and despair about the technology they are using. When people have these emotions they need someone to rectify the problem, and suppress the emotions that they are feeling. “In the 1990’s two researchers, Peter Salovey and John D. Mayer created a model called “The Four Branches of Emotional Intelligence” These models are Perceiving emotions, reasoning with emotions, understanding emotions, and managing emotion.”(Cherry) A IT support specialist come into...
How we tailored IT Computer Support Specialist Program for students with different levels of IT Experience

How we tailored IT Computer Support Specialist Program for students with different levels of IT Experience

Vadim Mikhailenko

Vadim Mikhailenko

MATC IT Computer Support Program Instructor at Milwaukee Area Technical College
Vadim is a pasionate IT instructor with 20 years of experience. He loves sharing his knowledge and makes students his top priority.
Vadim Mikhailenko
Learn how you can benefit from IT Computer Support Program at MATC with different levels of IT Experience: – Our goal is to get you employed as quickly as possible – Learn how you can get employed in 6 month or less with no prior IT Experience – Learn how you can only take courses that you need if you have some prior IT Experience to help get you educational credentials faster   Download MATC IT Computer Support Specialist Program...
Think multi-tasking is helpful? Think again. I think you should avoid multitasking and stay focused.

Think multi-tasking is helpful? Think again. I think you should avoid multitasking and stay focused.

First Multitasking is not helping to improve productivity in our jobs. Multitasking means trying to do more than one thing at the time. In IT Support field isn’t recommended to follow multitasking because those activities required time and effort. I think that multitasking doesn’t make us more productive as we think. What’s more, it’s likely that the quality of our work is worse when we multitasking. In fact, it could actually be costing us time instead of creating. It can be hard to identify when you’re multitasking. But there are a few key indicators you can look for: If you have several pages or tabs open on your computer, then you’re probably multitasking. The same goes for your desk – if you have several file folders or papers out that you’re working on, you might well be multitasking. Multitasking is more likely when you’re working on a project or task you’re not excited about. For instance, creating a spreadsheet analysis might be an unwelcome task, so you might frequently check your email or do some research on a new assignment in order to lessen the pain of the current task. Frequent interruptions can also cause you to multitask. For instance, you might be writing your department’s budget when a colleague comes into your office with a question for you. You then carry on trying to tinker with the budget as you answer their question. I think you should stop Multitasking and stay focused on one task at a time. And do a quality work related to your current assignment. If we want to improve the quality at work, lower...