Prepare and get certified for HDI SCA in Milwaukee Area

  The HDI SCA is a very prevalent certification among those in the information technology industry, and is one of the first certifications you should consider getting. In order to obtain the HDI SCA you must first understand the basic purpose that it servers is to teach you: incident management, critical thinking skills, effective communication strategy, improving customer interaction, as well as managing difficult customers. This is a very useful skillset to possess in any IT support job. Once, you understand what the HDI SCA is all about, the next step is to prepare to take the exam. There are multiple methods you can choose from to prepare for the HDI SCA.  The internet has many different resources available to you, some for free and some not. Before you start taking practice exams it is wise to research the general content of the HDI SCA exam (http://www.thinkhdi.com/education/courses/hdi-support-center-analyst.aspx). The first step in preparing yourself for the HDI SCA is to create a study plan. You want to take your time and create a realistic plan that you will stay committed to. I find it’s best to stretch studying out over the course of many weeks. There are many different options to choose from when it comes to studying for this exam. You can go the free route and try to find information on the internet or you can take lessons such as the ones that CBT Nuggets offers (https://www.cbtnuggets.com/it-training/hdi-desktop-support-sca-hdi-sca). For you to maximize your chances of success it would be best to exercise as many options as possible until you feel comfortable with the content. Usually, I like to take...

How to Make a LinkedIn Profile for IT Customer Support

Project 3 - How to Make a LinkedIn Profile for IT Customer...

How To Prepare and get HDI SCA Certified (Help Desk Institute Support Center Analyst)

The Information Technology field is ever growing, especially in security and support. Education is crucial in order to actually obtain a position in these fields. Also, while having a degree in IT is indeed helpful in not only knowing what to do in the field you plan on working in, most IT companies require a degree in such fields, usually an Associates. However, in order to actually get noticed by those companies when you attempt to apply for a career in your field of choosing, getting a certification in your field certainly does help you in your endeavor. Certifications aren’t requirements usually, but, compared to possibly the many others applying for the position you want, they certainly do help your chances in getting noticed. A certification shows that you took the extra steps in order to further yourself and your education to obtain a position in preferred area, it also shows that you know what to do if you’re employed in the career you want. Certifications vary largely to the areas in IT. In addition, all certifications require you paying for them, studying the information provided, and passing the exam in the end. The particular certification I’m going over is the HDI SCA (Help Desk Institute Support Center Analyst) certification. This certification is particular to the support field of IT, if the name of the certification wasn’t obvious enough. How would one prepare for this certification? How exactly is it helpful for you to have this certification? Hopefully I’ll be to help with that. Why is this certification something to consider getting? Because you are most likely to have...

How to Prepare for Job Application, Skills Test in IT Computer Support

Part of the application process you might encounter when hunting for an IT Support position is a skills test. This skills test can take many forms. The company you’re applying at could have an in-house assessment or use a service. There’s a good chance that the test might just be the interviewer asking a few basic IT support-related questions, like a verbal quiz. On the other side of the skills test coin is the personality test. This personality test is less of a test and more of a compatibility check. What you encounter in the job hunt could change from company to company. Personality Tests This can be used by a hiring manager to understand how an applicant might fit into the work environment or relate to customers. This is not a pass or fail type of test. A long list of qualified applicants can be narrowed down quickly with a personality test. Desirable personality traits could differ depending on the team, clients, or company culture. The best thing to do with a test like this is just to expect it. These things can come in any of several flavors or styles. Some are true/false and some are multiple choice. The most desirable traits in IT support will be emotional intelligence and empathy. Skill Test Examples Typing speed test: This basic test could come up in a job interview or a job application process. You should be concerned if you’re not up around 35-40 words per minute. You can find several free websites with interactive tools to help with this. Take a couple tests for yourself at home. One...

Upgrade Office Computers to the latest version of the Windows Operating System

Kyle Balistreri

Kyle Balistreri

Meat Department at Sendiks
I am an individual looking to better myself. My joy has always been in technology. I was introduced to computers at an early age and it became my passion. I became skilled at building computers, replacing parts and installing operating systems through trial and error.

In my time in college so far, I've expanded my knowledge of Windows operating systems, Microsoft Office and Vmware. I have obtained exceptional customer service skills through my past and current professions. I wish to apply these skills and traits to help others troubleshoot computer related issues.
Kyle Balistreri
  Windows 10 is the future, simple as that. Microsoft vowed to not make another operating system again, but only to update Windows 10. Microsoft can make more money by making sure every desktop pc runs windows 10 instead of fragmenting the operating systems with paid upgrades every few years. Staying with Windows 7 is only going to hurt your company in the long run, currently upgrading to Windows 10 is free, eventually Windows 7 will lose support and be unsecure. Upgrading before the July 29th deadline will make this upgrade cost virtually nothing! (Aside from labor costs and application testing software) Where do we start? The first thing that would need to be done is a site survey. A site survey will help build insight into every device and help uncover possible complications with the project. So what needs to be considered in a site survey? First off, how many users are there? In our case we have 57 desktops and 112 laptops. In addition to actually users, how many more might be added in the future? Is the company growing? How many printers and routers and servers are there? Do you have the network infrastructure to perform a network deployment?   What could possibly go wrong with this upgrade? One thing to keep in mind is, do you have sufficient hardware to handle the upgrade? Thankfully this is a non-issue for our case as the Windows 7 and Windows 10 minimum requirements are identical! The minimum requirements are as follows: Processor: 1 gigahertz (GHz) or faster processor or SoC RAM: 1 gigabyte (GB) for 32-bit or 2 GB for...

5 Techniques to help manage stress in the workplace.

Working is a way of life. We all work to live and make a life for ourselves. You soon find that work takes on a very serious portion of your life. Googling the amount of hours you could possibly work in your life time showed figures around 90,000+. While this number may be different from person to person one fact is evident, and that is that you will spend so much time at work that you are bound to find yourself in situations of stress. Stress can come in all shapes and situations. I will discuss 5 techniques to help manage stress in the workplace. In no particular order they are: Talking about your issues, Proper dieting, Hobbies, Exercise, and Time management in the workplace. Let us take a look at these techniques and see how they can help us better manage stress. Firstly, before we tackle our first item, there has to be some attention brought to some of the negative things that stress can cause when dealing with it in the workplace. In researching this topic, I found many things out on the web and in various other media. I was able to find some similarities among the periodicals I read. Stress in the workplace can cause: Insomnia and fatigue Stomach or digestive issues Elevated blood pressure Emotional Outburst Depression and social withdrawal We can counter these negatives with a positive, starting with Exercise. Taking care of your body is a must. Poor physical health is a growing epidemic in the United States. More and more companies are taking more care to provide their employees with safer...