Upgrade Office Computers to the latest version of the Windows Operating System

Kyle Balistreri

Kyle Balistreri

Meat Department at Sendiks
I am an individual looking to better myself. My joy has always been in technology. I was introduced to computers at an early age and it became my passion. I became skilled at building computers, replacing parts and installing operating systems through trial and error.

In my time in college so far, I've expanded my knowledge of Windows operating systems, Microsoft Office and Vmware. I have obtained exceptional customer service skills through my past and current professions. I wish to apply these skills and traits to help others troubleshoot computer related issues.
Kyle Balistreri
  Windows 10 is the future, simple as that. Microsoft vowed to not make another operating system again, but only to update Windows 10. Microsoft can make more money by making sure every desktop pc runs windows 10 instead of fragmenting the operating systems with paid upgrades every few years. Staying with Windows 7 is only going to hurt your company in the long run, currently upgrading to Windows 10 is free, eventually Windows 7 will lose support and be unsecure. Upgrading before the July 29th deadline will make this upgrade cost virtually nothing! (Aside from labor costs and application testing software) Where do we start? The first thing that would need to be done is a site survey. A site survey will help build insight into every device and help uncover possible complications with the project. So what needs to be considered in a site survey? First off, how many users are there? In our case we have 57 desktops and 112 laptops. In addition to actually users, how many more might be added in the future? Is the company growing? How many printers and routers and servers are there? Do you have the network infrastructure to perform a network deployment?   What could possibly go wrong with this upgrade? One thing to keep in mind is, do you have sufficient hardware to handle the upgrade? Thankfully this is a non-issue for our case as the Windows 7 and Windows 10 minimum requirements are identical! The minimum requirements are as follows: Processor: 1 gigahertz (GHz) or faster processor or SoC RAM: 1 gigabyte (GB) for 32-bit or 2 GB for...

5 Techniques to help manage stress in the workplace.

Working is a way of life. We all work to live and make a life for ourselves. You soon find that work takes on a very serious portion of your life. Googling the amount of hours you could possibly work in your life time showed figures around 90,000+. While this number may be different from person to person one fact is evident, and that is that you will spend so much time at work that you are bound to find yourself in situations of stress. Stress can come in all shapes and situations. I will discuss 5 techniques to help manage stress in the workplace. In no particular order they are: Talking about your issues, Proper dieting, Hobbies, Exercise, and Time management in the workplace. Let us take a look at these techniques and see how they can help us better manage stress. Firstly, before we tackle our first item, there has to be some attention brought to some of the negative things that stress can cause when dealing with it in the workplace. In researching this topic, I found many things out on the web and in various other media. I was able to find some similarities among the periodicals I read. Stress in the workplace can cause: Insomnia and fatigue Stomach or digestive issues Elevated blood pressure Emotional Outburst Depression and social withdrawal We can counter these negatives with a positive, starting with Exercise. Taking care of your body is a must. Poor physical health is a growing epidemic in the United States. More and more companies are taking more care to provide their employees with safer...
How to jump start your Information Technology Career and achieve excellence in IT Computer Support field

How to jump start your Information Technology Career and achieve excellence in IT Computer Support field

Vadim Mikhailenko

Vadim Mikhailenko

MATC IT Computer Support Program Instructor at Milwaukee Area Technical College
Vadim is a pasionate IT instructor with 20 years of experience. He loves sharing his knowledge and makes students his top priority.
Vadim Mikhailenko
IT Computer Support is an exciting field of Information Technology which provides different opportunities to achieve excellence and grow in your career. There are many jobs in IT Computer Support and some of them come with the different titles: Help Desk Specialist, IT support technician, IT support specialist, Field Support Technician, Technical support specialist, Service Center Technician etc. Currently available job openings for IT Computer Support Specialists in Milwaukee Area. Despite many different job titles there are a lot of similarities between different IT Support jobs. Typical Computer support specialists duties of a Support Specialist include : Diagnose and resolve unique, nonrecurring problems and issues associated with application software and operating systems; Determine the source of problems and classify their level, priority and nature. Use incident management system to document the issue by creating a ticket and capturing resolution Configure, deploy, maintain, troubleshoot and support mobile devices, tablets, phones, computer workstations, desktops, laptops, printers, mobile devices, phones and other computer and telecommunications equipment. Install and support Tablets, phones, PCs, laptop, tablet and mobile hardware and software (certifications from CompTIA, Microsoft or HDI are a plus). Work on the projects for software rollouts, infrastructure upgrades and application implementations Continuous improvement: create alternative methods of completing tasks, correcting user errors and system inconsistencies to improve the desktop team function. Participate in hardware and software reviews and recommend purchases. Maintain inventory of installed software, manage software licensing and create policies and procedures for upgrades. Work with hardware and software vendors to verify timely product delivery and ensure that new equipment is installed and ready to operate on schedule. Analyze and make recommendations for hardware and software standardization. Ensure desktop...
New MATC IT Computer Support Program Cards have been published for 2015-2016 Academic Year

New MATC IT Computer Support Program Cards have been published for 2015-2016 Academic Year

Vadim Mikhailenko

Vadim Mikhailenko

MATC IT Computer Support Program Instructor at Milwaukee Area Technical College
Vadim is a pasionate IT instructor with 20 years of experience. He loves sharing his knowledge and makes students his top priority.
Vadim Mikhailenko
01 – IT-Service Center-Technician Certificate Program Card (61-154-1) 02 – IT-Microsoft Enterprise Desktop Support Specialist Certificate Program Card (61-154-2) 03 – IT-Level-2 Service Center Technician Certificate Program Card (61-154-3) 04 – IT-User Support Technician Diploma Program Card (30-154-6) 05 – IT-Computer Support Technician Diploma Program Card (31-154-6) 06 – IT-Help Desk Support Specialist Diploma Program Card (31-154-7) 07 – IT-Computer Support Specialist Associate Degree Program Card (10-154-3) You can view the entire MATC IT Computer Support Specialist Pathway...

Emotions in Emotional Intelligence

People are unique creatures who express emotions everyday.  We communicate through our emotions to show how we are feeling, giving off negative or positive emotions, which will effect other people emotions on day to day basis. Either walking down the street with a smile on your face saying, ‘Hi’, to your neighbors or, being in the middle traffic carrying road rage shouting at the car in front of you for being to slow; emotions are being transferred and then absorbed. Some would say that we as human being are tapping into our emotional intelligence. Being able to key in on on your emotional intelligence will dictate how our day will begin and how it will end.  What is Emotional Intelligence? In a article, by Kendra Cherry she defines Emotional Intelligence (EI) as, “the ability to perceive, control and evaluate emotions. Some researchers suggest that emotional intelligence can be learned and strengthened, while others claim it is an inborn characteristic”.(Cherry) Emotional intelligence plays a key factor in a IT support specialist profession. Being able to utilize emotional perception, control, and evaluation will determine the final outcome of customer service satisfaction. People have problems with technology everyday . With those problems come frustration, discontent, and despair about the technology they are using. When people have these emotions they need someone to rectify the problem, and suppress the emotions that they are feeling. “In the 1990’s two researchers, Peter Salovey and John D. Mayer created a model called “The Four Branches of Emotional Intelligence” These models are Perceiving emotions, reasoning with emotions, understanding emotions, and managing emotion.”(Cherry) A IT support specialist come into...