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Barreto Iris

Barreto Iris

My name is Iris Barreto (aka Sister Iris Marie). I am a Schoenstatt Sister of Mary getting updated and learning about the world of IT. I began my studies at MATC in the Fall of 2016. Studying the IT Support Specialist program, I hope to be a great asset to my community and to the Schoenstatt Movement.
Barreto Iris
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Prepare and get certified for HDI SCA Certification in Milwaukee Area

No matter how old you get you will always hear Education is important!  However, in this day in age certification is a great way to increase your career opportunities. For most employees or students, the Help Desk Institute Support Center Analyst (referred to as “HDI-SCA”), is an IT certification that employee or students should consider obtaining to expand education and career opportunities in the IT field.    Why get certified? The HDI SCA is a very prevalent certification among those in the information technology industry, and is one of the first certifications you should consider getting. If you want to show a current and potential employer that you are knowledgeable specific roles required for the position, certification is a great way of reflecting you have achieved the level of knowledge and proficiency required for the job. To obtain the HDI SCA you must first understand the basic purpose that it servers is to teach you: incident management, critical thinking skills, effective communication strategy, improving customer interaction, as well as managing difficult customers. This is a very useful skill set to possess in any IT support job. Once, you understand what the HDI SCA is all about, the next step is to prepare to take the exam. Firstly, I would prepare to create a study plan. You want to take your time and create a realistic plan that you will stay committed to. It’s best to stretch studying out over the course of many weeks. There are many different options to choose from when it comes to studying for this exam. You can go the free route and try to find...

How to Prepare and Get Certified for HDI SCA Certification in the Milwaukee Area

The HDI SCA certification benefits help desk professionals and support center analysts so they can provide the best customer service on the job. The certification training focuses on help desk strategies for customer service, highlighting problem solving and trouble shooting skills, call handling procedures, incident management, communication skills, and an introduction to ITIL processes. ITIL processes are five stages that focus on IT services such as service strategy, service design, service transition, service operation, and continual service improvement. This certification confirms that they understand service management processes and practices, while providing a competitive edge for career progression. This certification would look good on a resume for students who are going into computer desktop support career field. Task List Taking a certification exam is not as simple as you would think. There are steps to follow and time spent to study for the exam. Following these tasks will help organize yourself and be ready for the certification exam: Learn about the certification Find out what the exam covers Take classes/Study Take practice tests Schedule an exam After following these tasks and passing the exam make sure to add your new certification to your resume and online profiles. Adding the certification to your resume and online profiles will improve your chances for a job in your field right away. Preparing for the exam Fist thing to do to prepare for the HDI SCA exam is to check what the exam covers. HDI offers training to help you prepare for the exam on their website. The course outline for the exam is split into 8 units: Unit 1: Evolution of the Support...

Prepare and Get Certified – HDI Certifications in Milwaukee (Help Desk Institute)

There are many different certifications that you can achieve with a little hard work and dedication. You will need to look at all the possible certifications you can get, and then decide on which one is the best fit for you. The HDI-SCA certifications in Milwaukee are also very good certifications to have. HDI’s overall mission is to facilitate professional development and to foster organizational success through exception customer service, with a focus on help and support desk operations. Being HDI certified shows that you have that baseline of knowledge for the position. They know that you passed the HDI certification test and can do the job. You will be more likely to get the job if you have one than if you do not. There are many different types of HDI certifications you can get, all which will help you greatly. Each HDI exam consists of 65 multiple choice questions and needs to be completed in 75 minutes (1 hour and 15 minutes) and score a minimum score of 80% to pass the certification test. Each certification test is around $145.00 USD. Some of the certification exams range up to as much as $225.00. Those are for director and manager certifications.  There are practice tests you can take which I would highly recommend. Taking practice tests before going to the real exam can help you are greatly and reduce some stress while taking the test having some practice doing it already. You will need to be prepared to study for a couple hours every day for the exam. You want to make sure you pass it the first...

Prepare and get certified for HDI SCA in Milwaukee Area

  The HDI SCA is a very prevalent certification among those in the information technology industry, and is one of the first certifications you should consider getting. In order to obtain the HDI SCA you must first understand the basic purpose that it servers is to teach you: incident management, critical thinking skills, effective communication strategy, improving customer interaction, as well as managing difficult customers. This is a very useful skillset to possess in any IT support job. Once, you understand what the HDI SCA is all about, the next step is to prepare to take the exam. There are multiple methods you can choose from to prepare for the HDI SCA.  The internet has many different resources available to you, some for free and some not. Before you start taking practice exams it is wise to research the general content of the HDI SCA exam (http://www.thinkhdi.com/education/courses/hdi-support-center-analyst.aspx). The first step in preparing yourself for the HDI SCA is to create a study plan. You want to take your time and create a realistic plan that you will stay committed to. I find it’s best to stretch studying out over the course of many weeks. There are many different options to choose from when it comes to studying for this exam. You can go the free route and try to find information on the internet or you can take lessons such as the ones that CBT Nuggets offers (https://www.cbtnuggets.com/it-training/hdi-desktop-support-sca-hdi-sca). For you to maximize your chances of success it would be best to exercise as many options as possible until you feel comfortable with the content. Usually, I like to take...

How To Prepare and get HDI SCA Certified (Help Desk Institute Support Center Analyst)

The Information Technology field is ever growing, especially in security and support. Education is crucial in order to actually obtain a position in these fields. Also, while having a degree in IT is indeed helpful in not only knowing what to do in the field you plan on working in, most IT companies require a degree in such fields, usually an Associates. However, in order to actually get noticed by those companies when you attempt to apply for a career in your field of choosing, getting a certification in your field certainly does help you in your endeavor. Certifications aren’t requirements usually, but, compared to possibly the many others applying for the position you want, they certainly do help your chances in getting noticed. A certification shows that you took the extra steps in order to further yourself and your education to obtain a position in preferred area, it also shows that you know what to do if you’re employed in the career you want. Certifications vary largely to the areas in IT. In addition, all certifications require you paying for them, studying the information provided, and passing the exam in the end. The particular certification I’m going over is the HDI SCA (Help Desk Institute Support Center Analyst) certification. This certification is particular to the support field of IT, if the name of the certification wasn’t obvious enough. How would one prepare for this certification? How exactly is it helpful for you to have this certification? Hopefully I’ll be to help with that. Why is this certification something to consider getting? Because you are most likely to have...