Prepare and get certified for HDI SCA in Milwaukee Area

This post is to help someone who is interested in becoming certified through HDI for a SCA certification. What is a HDI SCA certificate? It is a understanding of how to learn the critical steps required to effectively manage and prioritize incidents, reduce escalations, and master the essential customer service skills required to manage difficult customers.  I will have steps for you to follow so that you can get an idea on where to find a testing center to what the cost of these things are. I started off by researching some websites for an outline of the certificate so that you can get a better feel of what will be on the exam. The online website thinkhdi.com offers a lot of information for free. This website is helpful because it gives you an outline of what you will expect to see on the exam. http://www.thinkhdi.com/education/courses/hdi-support-center-analyst.aspx   The website globalknowledge.com is helpful as well this website shows a schedule that you can use to follow for the exam but there is a price if you would like to take the route. https://www.globalknowledge.com/us-en/course/86311/hdi-support-center-analyst/   Last website i thought had plenty of information about HDI SCA certification is nhlearningsoultions.com. This website is useful for me because you can find training, resource center, special offers, solutions, locations and etc. https://nhlearningsolutions.com/FindTraining/HDI/tabid/3255/Default.aspx Next i searched the web again looking for practice tests that one may use to mix in with their studying to try and get a better feel of the questions on the exam. There might be a cost for a practice exam or some are free to use as well. The website...

Prepare and get certified for HDI SCA in Milwaukee Area

Preparing for the this exam will take some effort and dedication, because there is a lot of effort you will need to display. But the thing is that it will pay off in the long run, so don’t be in a rush. Just take your time and put the work in. Also, concentrate on improving your weaknesses so that during the exam you will be better prepared to handle the most difficult questions much easier. So, getting ready for an exam of this magnitude can be quiet nerve racking and stressful and those two things can have an huge impact on your exam scores. So during this whole process you should concentrate on little activities they will calm your body and brain down and to relax. You should practice these things as much as possible before studying and taking practice exams so your body can get prone to such things that will you relax. This is very important and essential to the success of you obtaining your certification because their are plenty of students and exam participants who were well trained and prep for a test or exam and due to the stress and anxiety, it caused them to do very poor on the  exam. So remember to always try to relax and put your body and brain free pf all stress and  anxiety. To get certified in any type of field of study is incredibly efficient and beneficial because it will allow you to learn as much as possible about your craft. And that is a big key in the industry of IT because IT is constantly learning...

Prepare and get certified for HDI SCA in Milwaukee Area

Sabrina Tolley

Sabrina Tolley

IMSD Service Desk Technician/DeskTop Support at Stratagem/Milw Cnty
I provide support for all types of client technology including Desktop computers, Phones, and Laptops.

Having served in Information Technology for the past 15+ years as a Desktop/Help Desk Support Specialist, with continued success in obtaining my Associates Degree in Networking Administration/Service Desk Program as of January 2016.
Sabrina Tolley
  The HDI SCA is one of the most popular certs in the computer industry and is considered by many to be a valuable starting point in IT. HDI SCA demonstrates an individual’s working knowledge of the practical use of current software and operating systems from like Microsoft, Apple, and Novel.   As you go along with searching for an IT Support Profession you will notice that some companies prefer that the tech has the basic of technology, by having the skills of a CompTIA certification, will better your chance for those companies requiring such skills.   There are plenty of self-starters options on the internet and available books. Before you can schedule an “HDI SCA testing session you’ll need to find out the cost, where to take the test, and the course needed to be successful. Depending on how you prefer to take the class there are several ways available:   Course Outline Unit 1: Evolution of the Support Center Evolution of the Support Center Role of the Support Analyst Support Center’s Role in the BusinessUnit Unit 2: Strategic Framework   Strategic Perspective Service Level Agreements· Standard Operating Procedures Business alignment   Unit 3: Service Delivery Methods and Technology Service Delivery Methods Telephony Systems Service Management Systems   Unit 4: Support Center Processes and Operations Best Practices for IT Service Management ITIL Service Support Security Management· Knowledge Management Quality assurance     unit 5: Call Handling Procedures Total Contact Ownership Procedures for Call Handling   Unit 6: Communication Skills Communication Process Cultural Sensitivity Vocal Elements Active Listening Incident Documentation Writing Skills   unit 7: Problem-Solving and Troubleshooting Skills...

10 Benefits of Teamwork in the Workplace

  Everyone knows that teamwork in the workplace is an important factor in running a successful business. I strongly believe that teamwork is not only good for customs, but it is also good for the workers. It gives workers confidence knowing that they are not on their own and have people to support them on a day to day basis. This is why I would like to point of some of the top 10 benefits of teamwork in the workplace. Teamwork uses all individuals’ strengths and expertise giving workers clear responsibilities within the workplace. “Information is shared amongst the team members, maximizing the levels of knowledge and learning for the whole organization.” (https://toughnickel.com/business/15-Advantages-of-teamwork-in-the-workplace) Working as a team means there are more possible ideas and solutions when it comes to solving customer problems. “Teamwork gives people shared goals. It also gives individuals an interest in encouraging and aiding other members of the team to achieve those shared goals.” (https://toughnickel.com/business/15-Advantages-of-teamwork-in-the-workplace) Teamwork encourages ownership within the organization, and this makes team members feel more responsible and enthusiastic about the work they are doing. Workers attitudes are more positive when working as a team. They feel motivated and excited to complete tasks from being able to share and count on the reassurance and assistance of their team members. Ideas on how to improve workflow and moods within the company are more easily shared in companies with good teamwork, because members feel more comfortable sharing with the group. Customer problems are solved quicker when coworkers are working together as a team. Because problems are solved quicker when working as a team, this means that...
How to jump start your Information Technology Career and achieve excellence in IT Computer Support field

How to jump start your Information Technology Career and achieve excellence in IT Computer Support field

Vadim Mikhailenko

Vadim Mikhailenko

MATC IT Computer Support Program Instructor at Milwaukee Area Technical College
Vadim is a pasionate IT instructor with 20 years of experience. He loves sharing his knowledge and makes students his top priority.
Vadim Mikhailenko
IT Computer Support is an exciting field of Information Technology which provides different opportunities to achieve excellence and grow in your career. There are many jobs in IT Computer Support and some of them come with the different titles: Help Desk Specialist, IT support technician, IT support specialist, Field Support Technician, Technical support specialist, Service Center Technician etc. Currently available job openings for IT Computer Support Specialists in Milwaukee Area. Despite many different job titles there are a lot of similarities between different IT Support jobs. Typical Computer support specialists duties of a Support Specialist include : Diagnose and resolve unique, nonrecurring problems and issues associated with application software and operating systems; Determine the source of problems and classify their level, priority and nature. Use incident management system to document the issue by creating a ticket and capturing resolution Configure, deploy, maintain, troubleshoot and support mobile devices, tablets, phones, computer workstations, desktops, laptops, printers, mobile devices, phones and other computer and telecommunications equipment. Install and support Tablets, phones, PCs, laptop, tablet and mobile hardware and software (certifications from CompTIA, Microsoft or HDI are a plus). Work on the projects for software rollouts, infrastructure upgrades and application implementations Continuous improvement: create alternative methods of completing tasks, correcting user errors and system inconsistencies to improve the desktop team function. Participate in hardware and software reviews and recommend purchases. Maintain inventory of installed software, manage software licensing and create policies and procedures for upgrades. Work with hardware and software vendors to verify timely product delivery and ensure that new equipment is installed and ready to operate on schedule. Analyze and make recommendations for hardware and software standardization. Ensure desktop...
New MATC IT Computer Support Program Cards have been published for 2015-2016 Academic Year

New MATC IT Computer Support Program Cards have been published for 2015-2016 Academic Year

Vadim Mikhailenko

Vadim Mikhailenko

MATC IT Computer Support Program Instructor at Milwaukee Area Technical College
Vadim is a pasionate IT instructor with 20 years of experience. He loves sharing his knowledge and makes students his top priority.
Vadim Mikhailenko
01 – IT-Service Center-Technician Certificate Program Card (61-154-1) 02 – IT-Microsoft Enterprise Desktop Support Specialist Certificate Program Card (61-154-2) 03 – IT-Level-2 Service Center Technician Certificate Program Card (61-154-3) 04 – IT-User Support Technician Diploma Program Card (30-154-6) 05 – IT-Computer Support Technician Diploma Program Card (31-154-6) 06 – IT-Help Desk Support Specialist Diploma Program Card (31-154-7) 07 – IT-Computer Support Specialist Associate Degree Program Card (10-154-3) You can view the entire MATC IT Computer Support Specialist Pathway...