Prepare and get certified for HDI SCA in Milwaukee Area

  The HDI SCA is a very prevalent certification among those in the information technology industry, and is one of the first certifications you should consider getting. In order to obtain the HDI SCA you must first understand the basic purpose that it servers is to teach you: incident management, critical thinking skills, effective communication strategy, improving customer interaction, as well as managing difficult customers. This is a very useful skillset to possess in any IT support job. Once, you understand what the HDI SCA is all about, the next step is to prepare to take the exam. There are multiple methods you can choose from to prepare for the HDI SCA.  The internet has many different resources available to you, some for free and some not. Before you start taking practice exams it is wise to research the general content of the HDI SCA exam (http://www.thinkhdi.com/education/courses/hdi-support-center-analyst.aspx). The first step in preparing yourself for the HDI SCA is to create a study plan. You want to take your time and create a realistic plan that you will stay committed to. I find it’s best to stretch studying out over the course of many weeks. There are many different options to choose from when it comes to studying for this exam. You can go the free route and try to find information on the internet or you can take lessons such as the ones that CBT Nuggets offers (https://www.cbtnuggets.com/it-training/hdi-desktop-support-sca-hdi-sca). For you to maximize your chances of success it would be best to exercise as many options as possible until you feel comfortable with the content. Usually, I like to take...

How To Prepare and get HDI SCA Certified (Help Desk Institute Support Center Analyst)

The Information Technology field is ever growing, especially in security and support. Education is crucial in order to actually obtain a position in these fields. Also, while having a degree in IT is indeed helpful in not only knowing what to do in the field you plan on working in, most IT companies require a degree in such fields, usually an Associates. However, in order to actually get noticed by those companies when you attempt to apply for a career in your field of choosing, getting a certification in your field certainly does help you in your endeavor. Certifications aren’t requirements usually, but, compared to possibly the many others applying for the position you want, they certainly do help your chances in getting noticed. A certification shows that you took the extra steps in order to further yourself and your education to obtain a position in preferred area, it also shows that you know what to do if you’re employed in the career you want. Certifications vary largely to the areas in IT. In addition, all certifications require you paying for them, studying the information provided, and passing the exam in the end. The particular certification I’m going over is the HDI SCA (Help Desk Institute Support Center Analyst) certification. This certification is particular to the support field of IT, if the name of the certification wasn’t obvious enough. How would one prepare for this certification? How exactly is it helpful for you to have this certification? Hopefully I’ll be to help with that. Why is this certification something to consider getting? Because you are most likely to have...

How to Prepare for the HDI-SCA Certification

How to Prepare for the HDI-SCA Certification   What is HDI? HDI is both a professional association and a certification sponsor. HDI gives out a number of certifications that pertain to help or support desk roles. These jobs often are the starting points for people looking to start a career in the IT industry. One of these certifications that they give out is the HDI-SCA certification. What is the HDI-SCA Certification? This certification is primarily geared for frontline technical support staff. It is designed to teach staff members on how prioritize IT related incidents and teach them how to reduce escalations. The HDI-SCA certification is primarily centered around customer service skills for managing the most difficult of customers and hopefully improving overall customer satisfaction. What is on the HDI-SCA Certification Exam? The exam must be completed within 12 weeks of purchasing it from HDI. The exam consists of 65 multiple choice questions and has a time limit of 75 minutes. The certification exam has randomly generated questions on it that are pulled from a pool of approved questions. The exam also has multiple different categories and each category is weighted differently. The categories include leadership (10%), policy and strategy (10%), people management (10%), resources (20%), process and procedures (45%), and performance results (5%).  You must get at least an 80% score to pass the exam. If all of the above criteria is met then the person will receive a certification from HDI. This certification can be added onto business cards, resumes, etc. How Do I Prepare Myself for the Exam? There are multiple ways to prepare to take the...

How to Prepare and get certified for HDI SCA Certification in Milwaukee Area

Evette

Evette

Passionate Information Technology Customer Support Specialist Student at Milwaukee Area Technical College
Motivated and determined Information Technology Customer Support student with an anticipated graduation date of Spring 2018.
Evette
Education is important!  However, certification is a great way to increase your career opportunities. Help Desk Institute Support Center Analyst (referred to as “HDI-SCA”), is an IT certification that students should consider obtaining to expand education and the likelihood for career opportunities in the IT field.    Why get certified?  If you want to show a potential employer that you are knowledgeable specific roles required for the position (i.e. Customer Service Representative or Support Center personnel), certification is a great way of reflecting you have achieved the level of knowledge and proficiency required for the job (i.e., Customer Service Representative or Support Center Director). HDI offers training that aids individuals in preparing for the certification exams while building their knowledge and developing skills based on the certification standards. If you are like me, you have just committed to student loans and logged hours of classroom hours to get complete your IT degree to become part of the growing IT field. Certification validates your current skills to a potential employer.  If you resident in the Milwaukee area, here is an overview on how to get started on your HDI certification:   SELECT TRAINING METHOD: HDI SCA training delivery is offered in several methods:  public training, onsite, online, and virtual classroom.  Currently, the only method available to residents in Milwaukee and outlining counties are online and virtual classrooms. To follow is a summary and legend of which certification is provided for virtual classroom and onsite training.  (Unfortunately, public classroom and onsite is not available in the Milwaukee-area.) Research Objectives:   If you reside in Milwaukee, your best option is to select the online method for...

Preparing and Getting Certified for your HDI SCA Exam in Milwaukee

When working in the IT field having a certification and showing you have the basic knowledge in your field opens a lot of doors. When working with computer support, obtaining your HDI-SCA certification is one way to set yourself apart from others. For this post I’ll go over the most time/cost effective way of preparing and eventually obtaining this exam. The first step in obtaining your certification is knowing what’s going to be on the exam and what you should be studying. To do this, I recommend taking the practice exam first so you know what you’re in for. The practice exam is $79 dollars and can be taken multiple times. If you’re a member on their website you get a $10 dollar discount every time you buy the practice exam. Unless you’re a help desk genius, you’re not going to know very much on the topics presented, which transitions in to step 2. This step includes gathering resources/knowledge to figure out what you missed from the practice exam. There are TONS of books and classes that will teach you what you need to know to ace this exam. Just do a quick search on google for exam guides and classes and you’ll be on your way. One helpful class directly from the HDI website gives you a few options on classes to take. You can take a 2-day session in a classroom that goes over all you’ll need to know ($1,495.) There’s also an online course option that you can do at your leisure with the time frame ending at 12 weeks. They recommend 10-12 hours to complete...

Preparing yourself for an HDI-SCA certification

Taking your first steps into an IT centric job can be a huge step for anyone. Many of those jobs are going to start you in a call center or support scenario and what better way to walk yourself right through that door than with a HDI-SCA certification? The easiest path to take is to utilize the programs at this very school! MATC offers an excellent Support Analyst class “ITSUP-140”, that will set you on the right path for achieving your certification.  The class will prepare you for the exam through the various homework assignments and tests as well as the research you do on your own. Use the class to not only give yourself a baseline on what the exam fully entails, but to track what topics you know and could improve on. Taking the extra time to go over and study further will only make it that much easier when it comes to taking the certification exam and making sure you get it done in one shot.  Set up a plan for yourself, take the course, study anything you aren’t 100% on and prepare yourself for the exam near the end of the course while your information is fresh in your mind, DO NOT WAIT! Tackling a certification exam is not a quick and easy process. Making a plan and sticking to it will go a long way when working towards passing a certification. Utilize any resource you can find, take the time to study, and do not rush yourself. A simple task list that you could set up for yourself might look something like this: 1....