10 Benefits of Teamwork in the Workplace

Tracy Wolf

Tracy Wolf

Student at MATC
IT Computer Support student
Tracy Wolf

Latest posts by Tracy Wolf (see all)

  Everyone knows that teamwork in the workplace is an important factor in running a successful business. I strongly believe that teamwork is not only good for customs, but it is also good for the workers. It gives workers confidence knowing that they are not on their own and have people to support them on a day to day basis. This is why I would like to point of some of the top 10 benefits of teamwork in the workplace. Teamwork uses all individuals’ strengths and expertise giving workers clear responsibilities within the workplace. “Information is shared amongst the team members, maximizing the levels of knowledge and learning for the whole organization.” (https://toughnickel.com/business/15-Advantages-of-teamwork-in-the-workplace) Working as a team means there are more possible ideas and solutions when it comes to solving customer problems. “Teamwork gives people shared goals. It also gives individuals an interest in encouraging and aiding other members of the team to achieve those shared goals.” (https://toughnickel.com/business/15-Advantages-of-teamwork-in-the-workplace) Teamwork encourages ownership within the organization, and this makes team members feel more responsible and enthusiastic about the work they are doing. Workers attitudes are more positive when working as a team. They feel motivated and excited to complete tasks from being able to share and count on the reassurance and assistance of their team members. Ideas on how to improve workflow and moods within the company are more easily shared in companies with good teamwork, because members feel more comfortable sharing with the group. Customer problems are solved quicker when coworkers are working together as a team. Because problems are solved quicker when working as a team, this means that...
How to jump start your Information Technology Career and achieve excellence in IT Computer Support field

How to jump start your Information Technology Career and achieve excellence in IT Computer Support field

Vadim Mikhailenko

Vadim Mikhailenko

MATC IT Computer Support Program Instructor at Milwaukee Area Technical College
Vadim is a pasionate IT instructor with 20 years of experience. He loves sharing his knowledge and makes students his top priority.
Vadim Mikhailenko
IT Computer Support is an exciting field of Information Technology which provides different opportunities to achieve excellence and grow in your career. There are many jobs in IT Computer Support and some of them come with the different titles: Help Desk Specialist, IT support technician, IT support specialist, Field Support Technician, Technical support specialist, Service Center Technician etc. Currently available job openings for IT Computer Support Specialists in Milwaukee Area. Despite many different job titles there are a lot of similarities between different IT Support jobs. Typical Computer support specialists duties of a Support Specialist include : Diagnose and resolve unique, nonrecurring problems and issues associated with application software and operating systems; Determine the source of problems and classify their level, priority and nature. Use incident management system to document the issue by creating a ticket and capturing resolution Configure, deploy, maintain, troubleshoot and support mobile devices, tablets, phones, computer workstations, desktops, laptops, printers, mobile devices, phones and other computer and telecommunications equipment. Install and support Tablets, phones, PCs, laptop, tablet and mobile hardware and software (certifications from CompTIA, Microsoft or HDI are a plus). Work on the projects for software rollouts, infrastructure upgrades and application implementations Continuous improvement: create alternative methods of completing tasks, correcting user errors and system inconsistencies to improve the desktop team function. Participate in hardware and software reviews and recommend purchases. Maintain inventory of installed software, manage software licensing and create policies and procedures for upgrades. Work with hardware and software vendors to verify timely product delivery and ensure that new equipment is installed and ready to operate on schedule. Analyze and make recommendations for hardware and software standardization. Ensure desktop...
New MATC IT Computer Support Program Cards have been published for 2015-2016 Academic Year

New MATC IT Computer Support Program Cards have been published for 2015-2016 Academic Year

Vadim Mikhailenko

Vadim Mikhailenko

MATC IT Computer Support Program Instructor at Milwaukee Area Technical College
Vadim is a pasionate IT instructor with 20 years of experience. He loves sharing his knowledge and makes students his top priority.
Vadim Mikhailenko
01 – IT-Service Center-Technician Certificate Program Card (61-154-1) 02 – IT-Microsoft Enterprise Desktop Support Specialist Certificate Program Card (61-154-2) 03 – IT-Level-2 Service Center Technician Certificate Program Card (61-154-3) 04 – IT-User Support Technician Diploma Program Card (30-154-6) 05 – IT-Computer Support Technician Diploma Program Card (31-154-6) 06 – IT-Help Desk Support Specialist Diploma Program Card (31-154-7) 07 – IT-Computer Support Specialist Associate Degree Program Card (10-154-3) You can view the entire MATC IT Computer Support Specialist Pathway...

The Importance of Emotional Intelligence in IT Support

Emotional intelligence has been defined as, “the subset of social intelligence that involves the ability to monitor one’s own and others’ feelings and emotions, to discriminate among them and to use this information to guide one’s thinking and actions”. But what does that really mean? We use emotional intelligence every day, sometimes without even knowing it. If you are married, you know exactly what I mean. If your significant other is acting strangely, such as, giving you “the silent treatment”, not making any eye contact, or just non-responsive to your clever quips, you can guarantee something is bothering him/her. Whether it’s you or something else is irrelevant at this point; the fact of the matter is that they are upset about something and it must be rectified in order to establish peace. Emotional intelligence is pretty self-explanatory if you are face-to-face with the subject, but what if you cannot see them? Such is the life of an IT support technician. They cannot see the person’s face to judge how they are feeling about the situation they happen to be calling about.  All they really have to go on is how they sound over the phone: frustrated, confused, angry are all emotions that must be handled accordingly. The steps to follow in emotional intelligence are: Perceiving Emotions- How does the person sound? Are they raising their voice? Do they sound frustrated? Try to see what ails them. Reasoning With Emotions- Use the appropriate emotion to counteract theirs. If they are frustrated, try empathy. If they are angry, try empathy…actually, using empathy works 90% of the time. Understanding Emotions- If the customer appears to be angry,...

Emotions in Emotional Intelligence

People are unique creatures who express emotions everyday.  We communicate through our emotions to show how we are feeling, giving off negative or positive emotions, which will effect other people emotions on day to day basis. Either walking down the street with a smile on your face saying, ‘Hi’, to your neighbors or, being in the middle traffic carrying road rage shouting at the car in front of you for being to slow; emotions are being transferred and then absorbed. Some would say that we as human being are tapping into our emotional intelligence. Being able to key in on on your emotional intelligence will dictate how our day will begin and how it will end.  What is Emotional Intelligence? In a article, by Kendra Cherry she defines Emotional Intelligence (EI) as, “the ability to perceive, control and evaluate emotions. Some researchers suggest that emotional intelligence can be learned and strengthened, while others claim it is an inborn characteristic”.(Cherry) Emotional intelligence plays a key factor in a IT support specialist profession. Being able to utilize emotional perception, control, and evaluation will determine the final outcome of customer service satisfaction. People have problems with technology everyday . With those problems come frustration, discontent, and despair about the technology they are using. When people have these emotions they need someone to rectify the problem, and suppress the emotions that they are feeling. “In the 1990’s two researchers, Peter Salovey and John D. Mayer created a model called “The Four Branches of Emotional Intelligence” These models are Perceiving emotions, reasoning with emotions, understanding emotions, and managing emotion.”(Cherry) A IT support specialist come into...

The Importance of Emotional Intelligence

Is Emotional Intelligence Important?            Understanding the concept of Emotional Intelligence is absolutely vital to being successful in the IT Support field.  It’s arguably the most valuable asset to have in this industry.  Having the ability to put others at ease in a time of distress is what brings back lifetime customers.  That may seem to be a little over-exaggerated, but in reality it’s legitimate.  Now it’s safe to say using Emotional Intelligence would be far more difficult to do over the phone, with no body language.  On the contrary, meeting customers in person may be the job I get, so it’s focal to understand how to properly handle all sorts of situations.  Just like any other job that deals with some sort of service, IT Support will deal with every type of personality.  Some people may be incredibly passive, some angry and others completely uninformed.  It truly is an art itself to learn the proper ways to handle all sorts of personality types.  It’s obvious that the way you speak to an assertive individual will not yield the same results when speaking to a passive one.  In my personal opinion, perceiving and understanding the emotions a person is experiencing is the most important part.  If you reach the incorrect consensus, it will most definitely cause more problems, making the experience for all involved miserable.  Once you accurately interpret one’s emotions, the next step is to attempt to reason with the individual.  Everyone has experienced an extreme amount of emotion, and have most likely made irrational decisions because of emotion.  When a person acts on emotion, they don’t think...