How to prepare to complete a job application and pass a skills test for IT Computer Support Job. (Project 2)

In a competitive field like IT, there are many key factors that can determine whether you get the job you’re applying for or not. Having both a well written resume and cover letter is very important to the employment process, but it doesn’t just end there. Employers are constantly looking for ways to make the applicant screening process more efficient. Some resumes are filled with inaccuracies, over exaggerations, and flat out lies, but for the employer that’s where applications and skills test come in. Over the course of this document I will be giving a few tips on what to expect when filling out job applications and taking skill/aptitude tests. Unlike a resume where applicants provide information about their own background, skills, and work history, a job application is designed by the employer to gain the exact information they need when going through the hiring process. Applications are also used as a tool to compare applicants by having them answer the same questions and then using their answers to determine who fits the position best. When filling out a job application be sure to read it carefully and answer truthfully, but at the same time try to avoid negatives. For example, when asked about the last position you held never say you were fired. Even if you were, there are better ways to word these kind of things without providing incorrect information. Phrases like “job ended” or “seeking a better fit” are better alternatives to use as they don’t have the same negative connotations as words like fired or terminated.  This next tip may seem really obvious but it’s...

IT Support Emotional Intelligence

Maya Zelaya

Maya Zelaya

Dog Handler at Spa, Paw and Tail
Caregiver at a pet Spa and Daycare, Digital Artist and college student at MATC studying IT in hopes to get a career in the Support field.
Maya Zelaya

Latest posts by Maya Zelaya (see all)

Misconception of emotions can many times be the cause of an inability to perceive other’s outward expression of feelings. Although some will, many people will not outwardly tell you what they are thinking. Emotional Intelligence is the ability to perceive, control, and evaluate emotions. Not only will it help you perceive other’s thoughts, but it will help you to control your own emotions so that you can respond properly to the situation at hand. In IT Support, you will have to deal with many problems and people. With many different issues and people comes a variety of emotions and situations that will come into play. Emotional Intelligence is one of the key features to meet another person’s needs both emotionally and with the problem they have with whatever they may be coming to you for. Being aggressive when someone is upset is an example of a wrong interpretation of emotion. There are four key branches of emotional intelligence for one to follow in order to deal with a problem properly. Perceiving Emotion Reasoning with Emotions Understanding Emotions Managing Emotions   Perceiving emotion is the first step in understanding emotions. This may involve understanding body language and facial expresses as well as how people are wording themselves and expressing their concerns with their situation. Reasoning with emotions is the second step. Certain emotions garner our attention and change how we react to them based on that. Aggression or crying must be reasoned with properly and in a mature fashion. We cannot outwardly act on the emotion, especially if it will cause even more problems. Understanding emotions is the third step. Emotions can...