Differences between Windows 7 and Windows 10 for Enterprise Support users

Iris Barreto

Iris Barreto

My name is Iris Barreto (aka Sister Iris Marie). I am a Schoenstatt Sister of Mary getting updated and learning about the world of IT. I began my studies at MATC in the Fall of 2016. Studying the IT Support Specialist program, I hope to be a great asset to my community and to the Schoenstatt Movement.
Iris Barreto
I have put together information on the web in a more condensed form. The following is a short documentation of differences between Microsoft Windows 7 and 10. Click here to Download differences between Win 7 & 10...

How to prepare for your CompTia Network+ Certification and Pass Exam in Milwaukee Area

If you are looking to get into a networking field you will want to receive the CompTia Network+ certification to get a basic understanding of networking.  This will teach you many of the industry’s standard practices and guidelines for networking as a whole.  It is important that you understand what you are supposed to learn before taking this exam.  It can be a time-consuming process even if you have a basic understanding of networking already.  It is important to try and find official documentation and practice tests for review to make sure you know the terminology they utilize.  It can be difficult to go in with knowledge you possess, as you may misunderstand questions if you do not study their way.  The following steps can help you prepare to study for the exam the correct way and become certified in no time. Before you go into the exam it is important to be well prepared, and to be well prepared you need a plan.  It is important to set goals to accomplish and to have a reasonable timeline to complete them in, do not try to rush the process.  First you should create a timeline, second you should make sure you are confident that you are meeting those timeline goals effectively.  It is okay to adjust your timeline if you see issues arise or are getting frustrated, just remember not to stray too far off.   Next execute your strategy properly, make sure that you are reviewing material that you know is on the test.  Take a practice exam if you understand basic networking already, see if any of it...
2015-2015 Milwaukee Area Technical College (MATC) Course Catalog

2015-2015 Milwaukee Area Technical College (MATC) Course Catalog

Vadim Mikhailenko

Vadim Mikhailenko

MATC IT Computer Support Program Instructor at Milwaukee Area Technical College
Vadim is a pasionate IT instructor with 20 years of experience. He loves sharing his knowledge and makes students his top priority.
Vadim Mikhailenko
IT Computer Support program in the catalog 2015-16 Milwaukee Area Technical College MATC Catalog Download – IT-Service Center-Technician Certificate (61-154-1) (Click here to download Program Card) – Page 94 – IT-Microsoft Enterprise Desktop Support Specialist Certificate  (61-154-2) (Click here to download Program Card) – Page 94 – IT-Level-2 Service Center Technician Certificate  (61-154-3) – (Click here to download program card) – Page 94 – IT-User Support Technician Diploma  (30-154-6)  (Click here to download Program Card) – Currently not available in printed catalog, since it was introduced after catalog was published – IT-Computer Support Technician Diploma  (31-154-6) (Click here to download Program Card) – Currently not available in printed catalog, since it was introduced after catalog was published – IT-Help Desk Support Specialist Diploma  (31-154-7) (Click here to download Program Card) – Currently not available in printed catalog, since it was introduced after catalog was published – IT-Computer Support Specialist Associate Degree (10-154-3) (Click here to download Program Card ) – Page 64   Other information available inside the catalog General Information, pages 3-28 School of Business, pages 30-95 School of Health Sciences, pages 96-122 School of Liberal Arts and Sciences, pages 124-136 School of Media and Creative Arts, pages 137-156 School of Technology and Applied Sciences, pages 157-201 Course Descriptions, pages 202-318 School of Pre-College Education, pages 301-314 Index, pages 333-340 This document is optimized for viewing onscreen in Adobe Acrobat PDF format. If you wish to print it, please note that it is 340 pages. Download 2015-16 Milwaukee Area Technical College MATC Catalog...
How to jump start your Information Technology Career and achieve excellence in IT Computer Support field

How to jump start your Information Technology Career and achieve excellence in IT Computer Support field

Vadim Mikhailenko

Vadim Mikhailenko

MATC IT Computer Support Program Instructor at Milwaukee Area Technical College
Vadim is a pasionate IT instructor with 20 years of experience. He loves sharing his knowledge and makes students his top priority.
Vadim Mikhailenko
IT Computer Support is an exciting field of Information Technology which provides different opportunities to achieve excellence and grow in your career. There are many jobs in IT Computer Support and some of them come with the different titles: Help Desk Specialist, IT support technician, IT support specialist, Field Support Technician, Technical support specialist, Service Center Technician etc. Currently available job openings for IT Computer Support Specialists in Milwaukee Area. Despite many different job titles there are a lot of similarities between different IT Support jobs. Typical Computer support specialists duties of a Support Specialist include : Diagnose and resolve unique, nonrecurring problems and issues associated with application software and operating systems; Determine the source of problems and classify their level, priority and nature. Use incident management system to document the issue by creating a ticket and capturing resolution Configure, deploy, maintain, troubleshoot and support mobile devices, tablets, phones, computer workstations, desktops, laptops, printers, mobile devices, phones and other computer and telecommunications equipment. Install and support Tablets, phones, PCs, laptop, tablet and mobile hardware and software (certifications from CompTIA, Microsoft or HDI are a plus). Work on the projects for software rollouts, infrastructure upgrades and application implementations Continuous improvement: create alternative methods of completing tasks, correcting user errors and system inconsistencies to improve the desktop team function. Participate in hardware and software reviews and recommend purchases. Maintain inventory of installed software, manage software licensing and create policies and procedures for upgrades. Work with hardware and software vendors to verify timely product delivery and ensure that new equipment is installed and ready to operate on schedule. Analyze and make recommendations for hardware and software standardization. Ensure desktop...