7 tips to improve your resume when searching for an IT Support position

7 Resume Tips Quality over Quantity – Having a lot of information can actually be harmful to your resume, as well as draw attention away from, and weaken, the high quality information that you have included in your resume. By including a lot of information that you don't really need, it creates more work for the person evaluating your resume and can even be a distraction. It is important to be able to pick out quality information; two pages of mixed information is actually worse than 1 page of high quality information. I will further expand on what I mean by high quality information in the below points. Be Precise and Relevant – Know what the employer is looking for and highlight your strengths. Research the job requirement and the company mission. Include any information that you think is qualifying and useful; exclude information that is irrelevant to the job description if you believe your resume would be more efficient without it. Keep it Organized – Follow a logical format and stick to the pattern, for IT, it is best to list your skills near the top of your resume. You do not want to list the same categories in different parts of the same resume (that would be very inefficient). It is generally very simple for IT recruiters to weed out inferior resumes when comparing your skills with their job requirements. Listing your skills at the top will allow them to quickly decide if you are qualified or not; it will allow them to better focus their attention on the rest of your resume. Sell Yourself – Your...

How to build quality self-service guide for end user

Building a quality self service guide may seem rather simple for the average IT professional; however, it is important to speak in terms that are understandable by the average user reading your guide. If you don't give clear demonstrations and explanations while speaking in understandable terms, the end user will most likely be utterly lost. Building a Self-Service Guide It can be overwhelming when deciding what to put into a self-service guide at times. That is why I use a template; a template should have a logical and easy to understand progression. A good template should include but is not limited to: a table of contents, written step-by-step instructions, organized easy-to-read and clear text, straightforward explanations, and should be broken down into sections. Sections should include sub-sections when more explaining, demonstrating, or defining is required. Using examples and comparisons can also be quite helpful. If you find something to be overwhelming or too complex to explain to the average end user with just a description, you should include examples or comparisons to make it simple and easy to understand. Make your self-service guide appear clear, concise, and easy on the eyes. Make sure to bold certain terms or important words; it is best is some phrases catch the eyes easier. Techniques such as using bold words or phrases can make information ‘stick' to the user's brain a little bit more than it otherwise would (ex. “Select the New Virtual Machine option”). Highlighting and color coding can also be useful to make certain things stand out or to be grouped in a logical manner. It is also important, that if...

7 Tips to Become a More Productive Student

Becoming A More Productive Student Prepare a schedule – Preparing a schedule and following it is essential to your well-being and success as a student. A schedule can assist you by making you stay on task with your work and studies. Therefore, following a schedule will allow you, the student, to develop a weekly habit on completing your work. Fit breaks into your studies – As a student, it is crucial to keep a balance between academics and your social life. Often times, this balance is very difficult to achieve, but fitting in breaks into your study time may help you dramatically. The break can be as long or as short as you’d like it to be, and often, the longer you study, the longer your breaks should be; therefore, maintaining the correct balance.+ Do your research – Conducting your own research is crucial to being a productive and successful student in higher education. Research not only helps you learn about various new topics, but it can also help you develop a much more concrete understanding of a topic in which you have previous knowledge on. For example, a professor may explain a concept that is unclear in class, but becomes much more apparent once you have done your own research. Utilize resources – In a college environment, there is an abundance of resources available to the students, and many, unfortunately, do not take full advantage of this. Resources such as software, computer labs, and tutoring services are readily available, and often times even free! Do your homework – This is a major component of productivity and success as...

Best free online training courses for an IT Computer Support Professional

In the field of IT, certifications, accolades, and qualifications are increasingly important to obtain alongside a college degree. In fact, not only are certifications useful, but in many cases they are expected of a job applicant to have. However, for people trying to get started with their careers, the combined price of training and the certification itself, can be quite expensive. Luckily, there are many free resources and online training courses out there to help us prepare at no cost. Resources Cybrary.it – Cybrary.it is free online training resource that provides courses and training for a variety of certifications such as the CompTIA A+ at no charge. All you need to do to access their resources is sign up and create a free account. Cybrary.it is focused mainly on video training courses and less on practice exams, but if you do want practice exams, you will have to subscribe and pay for them. Professor Messer – Professor Messer is a free online training resource that includes the following certifications: Comptia A+, CompTIA Netowrk+, CompTIA Security+, and Microsoft 70-680. The resources they provide include training courses, videos, course notes, pop quizzes, and study groups. ExamCompass – ExamCompass  is a great resource for CompTIA practice exams and quizzes. They have practice exams for CompTIA A+ 220-901 & 220-902, CompTIA Network+, and CompTIA Security+ certifications. The quizzes are helpful for you to hone your skills in specific topics without taking a full practice exam; they are also useful in preparing you for the practice exams. CrucialExams – CrucialExams is a resource for the CompTIA A+, CompTIA  Network+, and CompTIA  Security+ certifications. At no cost, it provides practice...