Prepare and get certified for HDI SCA in Milwaukee Area

This post is to help someone who is interested in becoming certified through HDI for a SCA certification. What is a HDI SCA certificate? It is a understanding of how to learn the critical steps required to effectively manage and prioritize incidents, reduce escalations, and master the essential customer service skills required to manage difficult customers.  I will have steps for you to follow so that you can get an idea on where to find a testing center to what the cost of these things are. I started off by researching some websites for an outline of the certificate so that you can get a better feel of what will be on the exam. The online website thinkhdi.com offers a lot of information for free. This website is helpful because it gives you an outline of what you will expect to see on the exam. http://www.thinkhdi.com/education/courses/hdi-support-center-analyst.aspx   The website globalknowledge.com is helpful as well this website shows a schedule that you can use to follow for the exam but there is a price if you would like to take the route. https://www.globalknowledge.com/us-en/course/86311/hdi-support-center-analyst/   Last website i thought had plenty of information about HDI SCA certification is nhlearningsoultions.com. This website is useful for me because you can find training, resource center, special offers, solutions, locations and etc. https://nhlearningsolutions.com/FindTraining/HDI/tabid/3255/Default.aspx Next i searched the web again looking for practice tests that one may use to mix in with their studying to try and get a better feel of the questions on the exam. There might be a cost for a practice exam or some are free to use as well. The website...

How to edit Microsoft Office documents on Android Phone

This feature is great to have for people that are on the go. Whether you’re a student or business person, instant access to files, along with the ability to add, edit, share documents, is key to success. Microsoft Office programs such as Word, Excel, PowerPoint, are widely used by many people. Also, being able to store items in the Cloud, and being able to open them without waiting for a download is an awesome time saver. I currently have the Samsung Galaxy S8, and looking through the apps that came installed on my phone, I didn’t have Office 365, nor was it available as a ‘whole’ in the Google Play Store. I had to individually install each office app, as shown below. Once installed, when accessing a file, such as a Word Docx, my phone then prompts me to choose between the default app installed, which is Hancom Office Editor, or the newly installed Microsoft Office app. Be aware that once you choose which app you want the document to open with, it is then the default, and you would need to go into Settings and locate the app that you want to make changes to:   Locate and click the Default area: You will then find the option to Clear Defaults This will allow you to choose a different app/program the next time you open a document, if need be.   In Microsoft Excel, it can be a bit daunting due to the size limitations of your mobile device, to view the entire spreadsheet. But, if you only need to enter information in cells, or edit a column, this is very useful to...

How to create backups in windows 10

    The first step to backing up a windows 10 system is to decide what type of media to store the system image on.  You have a handful of options including DVD, cloud storage or a portable hard drive. I recommend a portable hard drive because you can rewrite over and over on it and more importantly it give you a physical copy that you can store in a safe location. If you are buying a new hard drive for this project I recommend getting at least a terabyte drive. Prices are always dropping on storage and you can now get terabyte portable drives for right around $50 on amazon.   Once you have your drive you must plug it in to your computer. Now with your drive connected you want to open control panel by clicking on start and typing “control”. When faced with the control panel options you want to select “Systems and security”   This will lead you to system and security settings. You will see several options, but you want to select “backup and restore (windows7)”   Next you want to click on “create a system image” on the upper left side of the page.   Here you will be prompted to select where you want to back up the system image to. First you want to select the “on a hard disk” radio button. Next from the pull down menu select your portable hard from the list of drives. Once the correct drive is selected click “next”     Now you will be asked to select which drives you want to back up,...

How to Share Files Using Dropbox

Dropbox is just one of many cloud-based storage programs. Essentially, you can save files there for you to access when you’re not at home or work. It’s one of the big names in cloud storage and they’re based in San Francisco. Here is a guide to using their free and simple file sharing feature. 1. Start at Dropbox.com This is very straight forward stuff here. If you have gmail and use Google Chrome it’s a breeze. 2. Share a single file. This is just one option for sharing files. Once you have your file(s) uploaded, just select them and click Share. You can select the contacts or email addresses to share them with. You can add multiple recipients and add comments for description. 3. Make a Shared Folder. This option will do exactly what is says. Make separate folders for different topics whether they’re personal or for work.   Just select the members of your shared file group and add a comment.   That’s the file sharing feature of Dropbox. You can get the app on your mobile device and have even greater access to these features.  ...

Enterprise features of Microsoft Windows

Using Windows as a Service would be a huge step forward in the IT industry. Having windows be consistently up to date saves system administrators so much time in the long run. No more company wide upgrades of operating systems, instead, they just update the software in the OS. This saves both time and money. This is a smart move by microsoft, by getting rid of their normal buying of license model, they can sell the same product for quite some time and still give the users what they want. WaaS complements the new Microsoft emphasis on cloud service. One of the new features in Windows 10 is included in the new Settings app. It’s called “Battery saver” and  it’s a feature to help Windows 10 devices to save battery life by limiting background activity and automatically adjusting different system settings. This is in addition to battery usage reports for you to understand what is draining your battery. This addition they made will be a life saver for many, whether the person is working all night on a project or  just needs to squeeze out a few more pages before the deadline. There are other ways to reduce power but those come down to the person using the PC. Active directory in windows 7 and 10 have to be turned on manually. The differences between windows 7 and 10 aren’t much but they are there. Windows 10 allows for Active Directory-based activation. This is implemented as a role service that relies on AD DS to store activation objects. This can be used for KMS (Key Management Service). KMS activates computers on a local...

Prepare and get certified for COMPTIA Network+ Certification in Milwaukee Area

I am currently attending MATC going for the IT Computer Support Specialist program. I plan on taking this exam by the end of this semester because I want to land an internship this summer so by writing this guide this will help me research a lot about the exam so that I can be prepare. The A+ Exam is one of the best beginner certificate to get because it shows employers that you are knowledgeable about both software and hardware. This exam has to be renewed every 3 years because of the advancement in software. If you study at MATC like I do there are benefits to preparing for the exam because the school supplies the students with programs like Transcender and CBT Nuggets. CBT Nuggets is very different from Transcender because it is just videos and does not give questions straight from the exam like the other program. The first thing to preparing for the certification test is make sure to have some ground rules like learning the basics, practice tests, courses that teach this subject. First rule is taking the Network+ course, this course will teach you what you need to know and also give you hands-on experience. The hands-on experience will how you how it will be in office environment you’re going to be working in. After finishing the course, you can take practice tests or buy exams that will help you enhance your knowledge on the certification exam. The program that is helped me study for this exam was called Transcender. Transcender prepares you by showing you questions straight from the exam. After practicing for...