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Deploy latest version of iPhone X to employees of Medium size company in Milwaukee


The amazing, all-screen easy-to-access iPhone X is perfect for a corporation’s production. Aside from employees loving to have a new device, it is very easy to access and control which will up your production and allow for a user friendly and support friendly operational environment. It houses the most sophisticated technology used to date, like the latest versions of cameras and Face ID. The phones are even water and dust resistance, which is a common issue in production devices within employees, especially when we’re talking about 57 people using these devices mobily.

Devices are $1000 each so $57,000 for them all.  We will need to include our IT department in the project deployment. Support technicians and networking engineers will have to work together with management and operations to make this project successful in a timely manner as to keep people back in their current roles as quick and often as possible. Technicians will need to keep track of device shipping and receive them into company inventory with an effective scanning method. Assigning MAC’s or isbn of devices to specific users a head of time, will greatly improve project performance and security. Technicians will need to program phones with company software device management so the company can safely and securely manage devices from within the company’s lenel. Networking engineers will need to allow the devices to connect to the network so technicians can program them and connect. Technicians will need to study project details and walk users through first-time setup and make sure they can access their email.

IPhone have an easy exchange setup for email access and Outlook, but may need server information if needed to comply with company procedures for access. Phones will need to be updated to the most current iOS version and employees need to be reminded to keep that current and do not attempt to download 3rd party software on company device. Find-my-phone will need to be updated on all devices to save company time and money from using its own resources in case of an emergency lost/stolen device. Employees will still be able to use their laptops, but iPads may be phased out where necessary.

MS Office 365 will be only used as a backup if we are unable to accustom users to Airwatch, which has had a lot more success in the industry and is growing rapidly. Large companies like Amazon and Home Depot have changed their device management over to Airwatch to successful support employee users remotely. AirWatch uses an upgraded version for $6.33 per device which will give support from them and features required for production. Our goal is to support our users as much as possible, when support roles are trained up enough, we may consider cutting costs and supporting more within our own network.

Airwatch and VPN’s allow users to safely piggyback off of the internet to safely and securely access the company intranet without hacker sniffing from users’ home, or even publically at a Starbucks. Also, using Apple devices will increase the security vs. open source which will have more openness and weakness to the public. Although nothing is 100% secure, this is the safest way to access company sensitive data so users may be profitable from wherever in the country they may be. IT may support most situations from remote, although having face-to-face interaction will be beneficial from some situations like hardware damage.

Large cities like Chicago, Houston and Philadelphia, could use one onsite support role during the beginning stages to assure user support and satisfaction is handled in a timely manner. Support technicians may easily communicate with network engineers for a walk through with situations where the phones will not work after following all the steps required. Sometimes you get a bad SIM, phone, or there was an error adding the device to the network approved devices, occasionally improper settings will allow the phone to find issues grabbing an IP address. To save cost, the remote support technicians will only be used until shortly after deployment of the new devices. After deployment, users will be supported remotely as they have with their other mobile devices.

To add printers, make sure the printer is turned on. Make sure Wi-Fi access is setup(ssid and password). Use company print-setup software. Select the desired printer from the list of available printers. Select the printer that you want the device to have access to. Users that are authorized to print from home will need permissions to connect home printer to the network, but only allowed in approved situations as printers are a vulnerability in network security.

The overall deployment of the devices will take one month to inventory, image, assign, onboard, setup, deploy, and support any bugs or issues. One more month of continued support on a case-by-case basis through the ticketing system used. Most technicians may go back to their normal everyday assignments and pick up issues as new hires and tech support calls are needed. All IPhone X issues will need to be documented in the company database so support can quickly access common issues and fixes and keep the new support access info up-to-date.

The actually deployment of the devices may be completed in one day, the planning and support will take longer. Assign 10 devices per technician and have them each do a department (HR, management, facilities etc.). A team of 6 technicians should be able to deploy all the devices within one day. This will allow about an hour per device per technician, with a margin for errors like defective devices. Some images take a while to download and not all phones will activate the same as ones from other boxes and batches.

Software engineers will need to create a website for technicians to document hardware and software information for the devices so that they may be managed from a central site for easy access to troubleshooting and support assistance should something go wrong. Technicians will need to manually enter all the information so that devices location and usage may be managed through the Airwatch portal. This access must be done inside of the company building for safety and security, and will not needed to be completed outside the company lenel. Site should have fill-in-the-blank style data entry portal for IT to enter. Software engineers should be able to complete this site within a couple of weeks since we need it to be simple and can be adjusted in the future as we find out the usage is compatible with our procedures as things always change from a projects beginning and what we think will happen, to what our actual needs are when we witness the interactions. Site should not take much company resources, as far as monetary, other than hourly labor so a software engineer at $25 hourly for 2 weeks is about 2 thousand dollars. This will include occasion maintained, which will also simply be monetary labor. The remainder of the support will be included from VMware’s AirWatch support included in the prices I mention previously. VMware has good support and document their common issues on the company’s main site.

About a week after deployment, devices should be brought up at monthly meeting to see if there are common bugs, or more to talk about the positive solutions the new devices bring. This should be brought in a positive light since we do not want to waste time coming up with things to complain about as this will only decrease company production. Meetings need focus on how the devices are increasing production and how it is helping and what are the most common additions we could add not just for user friendly, but for making people’s work able to be completed in a timely manner and allow people to send immediate data information at any time to keep the wheels rolling within the company.

PowerShell scripts can be created and used for future deployment usage from this experience. PowerShell can potentially allow all the manual IT labor to be completed at the press of a button. Scripts may be stored and saved so they may be copied and pasted into the shell to setup the devices. Devices may be USB’d into the technician’s laptop to control it to run scripts. This may increase production for future projects, but is not incorporated into the beginning stages of this technical project.

Overall project expenses will exceed $200,000 between planning, labor, meetings and device hardware. This is a simple cost and the majority of it goes back into the company as brand new iPhones and employee are valuable resources worth investing in. This is almost always a positive investment. Where it is not, is when companies increase their hardware when there is not a need. Spending money is not a wise choice and will decrease profits unless there is a need for production increase the will be implemented through the money spend. Shareholders, CEO’s and finance will need to be impressed with any large expenses implemented during projects and they’ve seen things go wrong and situations where more money was spending through disaster situations during projects that were mismanaged.