Jonathan Arnold worked for 10 years as an IT professional. His most recent position was with IT Asset Management at the Johnson Controls corporate office in Glendale, Wisconsin. The Asset Management team was responsible for designing and implementing a configuration management database used to track and analyze data, which helped to manage the company's 100,000 PC and 7,000 printers across 140 countries.
Jonathan has background knowledge in help desk support, deskside support, email administration, end user computing process and design, and IT asset management. Jonathan has a bachelor’s degree in music theory and composition from the University of Wisconsin – La Crosse, a master’s degree in business administration from the Lubar School of Business at the University of Wisconsin–Milwaukee and is ITIL v3 foundation certified.