IT Computer Support Specialist Degree Program. Second Semester Courses.

 

security

ITSEC-124 Network Security (Security +)

Quick Course Overview:

Students will focus on the fundamentals and implementation of network security including secure access methods and vulnerabilities in network protocols, operating systems and network applications. Students will use techniques and tools for developing secure infrastructure. MATC strongly recommends that students complete ITNET-101, or have the equivalent skills, prior to enrollment in this course. For complete course information, including Course ID, Course Title and Course description click here to navigate to MATC INFOnline Master Repository system.

3 Credits

 

compTIAAplus

ITSUP-102 ComptTIA A+ Essentials and IT Technician

Quick Course Overview:

This course prepares students for the CompTIAA+ Essentials and IT Technician exams. Having a basic knowledge of computer hardware and software or completion of the ITSUP-101 class, students will work on hands-on labs that build and configure computers; replace parts; install and configure operating systems, and troubleshoot hardware, software, networking and security problems. Additional topics and hands-on activities include microprocessors, motherboards, BIOS, disk and memory management, preventative maintenance, ESD, power supplies, virtualization, mobile devices, laptops, video, printers, software updates and optimization, managing device drivers and virus protection. For complete course information, including Course ID, Course Title and Course description click here to navigate to MATC INFOnline Master Repository system.

4 Credits

 

logo-ITIL

ITSUP-140 Support Center Analyst (HDI-SCA, HDI-DST, ITIL)

Quick Course Overview:

This course prepares students for HDI-SCA (Help Desk Institute Support Center Analyst), HDI-DST (Desktop Support Technician) and ITIL Foundation certifications, by teaching how to provide front-line support for customers. The course focuses on strategies for effective customer service with an emphasis on problem-solving and troubleshooting skills, call-handling procedures, incident management, and call tracking applications. Topics such as active listening skills and effective communication strategies will be covered, as well as strategies for improving customer interactions. For complete course information, including Course ID, Course Title and Course description click here to navigate to MATC INFOnline Master Repository system.

3 Credits

button_MCITP_Win7Enterprise_Desktop_Support_Tech 

ITSUP-108 Enterprise Desktop Support Technician (MCITP 70-685)

Quick Course Overview:

Students will learn the knowledge and skills needed to document and resolve problems on a Windows 7 computer in an Enterprise setting. Classwork will contain lectures and labs that explore real-world tasks and scenarios from troubleshooting individual desktops to planning and configuring Windows 7 desktop infrastructure on a broad scale. The course will also prepare students for the MCITP exams 70-685 and 70-686. MATC strongly recommends experience in configuring and supporting desktop or laptop operating systems. For complete course information, including Course ID, Course Title and Course description click here to navigate to MATC INFOnline Master Repository system.

2 Credits

Disclaimer: MATC INFOnline is the master repository for the course ID, Course title and Course description and book information. Information provided on this site is for informational purposes only and may not be the most current to reflect the recent changes. Make sure to always check INFOnline MATC master repository for the current course and book information. Click here to navigate to MATC INFOnline Master repository for course information. Select ITSUP – IT Support for full list of IT Computer Support courses with their descriptions.

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