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ITSUP-108 Enterprise Desktop Support Technician 70-685 Certification Exams Preparation Training Course at Milwaukee Area Technical College (MATC)



ITSUP-108 Enterprise Desktop Support Technician 70-685 course has been designed specifically for Tier 2 support environments where IT professionals are working with Windows 7. Students utilize state of the art Microsoft Surface Pro tablets as part of the class. This course builds upon the knowledge and experiences gained from working with Windows 7 and Windows 8 in a Corporate Support environment.

ITSUP-108 : Windows 7, Enterprise Desktop Support Technician Curriculum:

 1: Windows 7 Recovery Environment

  • Configuring and Troubleshooting Startup Settings
  • Operating System Services Issues
  • Module Review

 2: Using Group Policy

  • Resolving Client Configuration Failures
  • Help Desk Trouble Tickets
  • Module Review

 3: Hardware Device and Driver Issues

  • Physical Failures
  • Device Driver Failures
  • Manage Unsigned Drivers
  • Install Driver in Driver Store
  • Manage Device Driver Installation
  • Help Desk Incidence Reports
  • Module Review

 4: Network Connectivity Issues

  • Understanding Network Settings
  • Troubleshoot IPv4 Connectivity
  • Name Resolution
  • IPV6 Networks
  • Module Review

5: Remote Connectivity Issues

  • Creating a VPN Connection
  • Network Policy Settings
  • Using Remote Desktop
  • Using Remote Assistance
  • NAP Issues
  • DirectAccess Issues
  • Module Review

6: Logon and Resource Access Issues

  • Configure Password Policies and User Properties
  • Identify Logon Errors
  • User Profile and File Access Issues
  • Offline Files and Printer Access Issues
  • File Access Trouble Ticket
  • Module Review

7: Security Issues

  • Encrypting and Recovering a File
  • Recovering BitLocker-Protected Drives
  • Internet Explorer and Content Access Issues
  • File Permissions Issues
  • File Access Permissions
  • Module Review

8: Operating System and Application Issues

  • Application Operations Issues
  • Applying Application and Windows Updates
  • Module Review

9: Performance Related Issues

  • Resource Monitor
  • Performance Monitor
  • Data Collector Set
  • Performance Monitor Alerts
  • Overview of Event Viewer
  • Assign a Task to an Event
  • Module Review


IT Support Educational Credentials
Study for Information Technology (IT) Industry Certifications

IT Computer Support Program prepares you for the following Industry Certifications:

IT Computer Support Classes

Following IT Computer Support Classes are being offered:

Milwaukee Area Technical College (MACT) Campuses and Locations

Milwaukee Area Technical College Campuses, Locations and Service Area

MATC has campuses in Milwaukee, West Allis, Oak Creek and Mequon helping Southeast Wisonsin student from Ozaukee, Washington, Waukesha, Walworth, Sheboygan, Port Washington and Dodge counties to get trained in the state of the art technologies: Windows 7, Windows 8, IOS, Android, Windows, Surface Pro 1, Surface Pro 2, Surface Pro 3, Google Nexus, Samsung Galaxy, iPhone, iPad and more.

If you live in one of the above listed areas, consider applying for – MATC IT Computer Support Associate degree and Certification Program. Milwaukee Area Technical College (MATC) is proudly servicing Greater Milwaukee area: Brookfield, Brown Deer, Burlington, Caledonia, Cedarburg, Cudahy, Elkhorn, Fort Atkinson, Franklin, Germantown, Glendale, Grafton, Greendale, Greenfield, Hartford, Menomonee Falls, Mequon, Mount Pleasant, Muskego, New Berlin, Oak Creek, Oconomowoc, Pewaukee, Port Washington, Richfield, Shorewood, South Milwaukee, Sussex, Watertown, Wauwatosa, West Allis, West Bend, Whitefish Bay, Whitewater, Racine, Kenosha, Addison, Barton, Bayside, Belgium, Big Bend, Bohners Lake, Browns Lake, Brownsville, Butler, Chenequa, Clyman, Darien, Delafield (city), Delafield (town), Delevan, Dousman, Dover, Eagle, Eagle Lake, East Troy, Elkhorn, Elm Grove, Elmwood Park, Erin, Farmington, Fox Lake, Fox Point, Franksville, Fredonia, Genesee, Hales Corners, Hartland, Horicon, Hustisford, Iron Ridge, Jackson, Jefferson, Johnson Creek, Juneau, Kekoskee, Kewaskum, Lac La Belle, Lake Geneva, Lake Mills, Lannon, Leroy, Lisbon, Lomira, Lowell, Mayville, Merton, Mukwonago, Nashotah, Neosho, Newburg, North Bay, North Prairie, Norway, Oconomowoc Lake, Okauchee Lake, Ottawa, Palmyra, Village of Pewaukee, Polk, Randolph, Raymond, Reeseville, River Hills, Rochester, Saukville, Slinger, St. Francis, Sturtevant, Sullivan, Summit, Theresa, Thiensville, Town of Germantown, Trenton, Union Grove, Vernon, Wales, Walworth, Waterford, Waterloo, Waupun, Wayne, West Milwaukee, Williams Bay, Wind Lake, Wind Point, Yorkville and other locations. Financial aid is available for qualifying candidates.


Click here to Register for ITSUP-108 Enterprise Desktop Support Technician 70-685 Certification Exams Preparation Training Course at MATC