Prepare and get certified for HDI SCA in Milwaukee Area

This post is to help someone who is interested in becoming certified through HDI for a SCA certification. What is a HDI SCA certificate? It is a understanding of how to learn the critical steps required to effectively manage and prioritize incidents, reduce escalations, and master the essential customer service skills required to manage difficult customers.  I will have steps for you to follow so that you can get an idea on where to find a testing center to what the cost of these things are. I started off by researching some websites for an outline of the certificate so that you can get a better feel of what will be on the exam. The online website thinkhdi.com offers a lot of information for free. This website is helpful because it gives you an outline of what you will expect to see on the exam. http://www.thinkhdi.com/education/courses/hdi-support-center-analyst.aspx   The website globalknowledge.com is helpful as well this website shows a schedule that you can use to follow for the exam but there is a price if you would like to take the route. https://www.globalknowledge.com/us-en/course/86311/hdi-support-center-analyst/   Last website i thought had plenty of information about HDI SCA certification is nhlearningsoultions.com. This website is useful for me because you can find training, resource center, special offers, solutions, locations and etc. https://nhlearningsolutions.com/FindTraining/HDI/tabid/3255/Default.aspx Next i searched the web again looking for practice tests that one may use to mix in with their studying to try and get a better feel of the questions on the exam. There might be a cost for a practice exam or some are free to use as well. The website...

How to Create resume for IT support position

IT support is a field that is growing by leaps and bounds. In order to keep up with the demand for IT career support specialist I have tried to look at an innovative approach to making myself a marketable commodity in this ever-growing market. The first objective that I have set for myself is to identify market needs, the needs of the community and all other opportunities that present themselves. The first and most identifiable portal to identifying market needs is the MATC IT support webpage. This page presents a dynamic and ever-changing glimpse of how the MATC IT community is working vigilantly to stay abreast of market needs. I have a bit of a dilemma in terms of what my goals are in IT support as opposed to a more traditional response to the ever-changing job market. After reviewing a plethora of information available and what I have learned in school, the job market is changing especially in the IT support field looking for lifetime employment is not a truly progressive approach to the ever-changing job market. Lifetime employability though should be my objective. After listening to the professor speak, on the first day of class how I perceived what I heard is that there is a demand for jobs in a new paradigm. This new paradigm is that there is a time sensitive, or contract approach to fulfilling the needs of employers in the IT field. So if there is a great amount of employment opportunities available in the (contract) of services needed, I have determined that becoming a contractor of these needed services is the best...

7 Gmail plugins to boost your productivity

  Today I’ll be giving a short overview of my seven favorite Gmail plugins. I’ll be featuring an array of very useful tools to help you up your productivity by automating certain tasks, streamlining your user experience through simplifying your inbox, and gaining better control of several aspects of Gmail using utilitarian inbox plugins.   Unroll.me: (Outlook, Gmail, Google Apps, Yahoo! Mail, AOL Mail and iCloud) Unroll.me shines in its simplicity and ease of use. Once installed it automatically populates a list of all your subscriptions. For every entry you have three options; keep in inbox, unsubscribe or add to Rollup. The first two options keep in inbox and unsubscribe are pretty straightforward. Rollup is a feature where any subscriptions you add to rollup are then hidden from your inbox. Then presented to you in a news feed/social media feeling format daily.   Gmail snooze: (Chrome only) Snooze is a great little plugin that allows you to “snooze” emails so they disappear for a set amount of time and then remind you when the snooze period has ended. It’s a simple idea but also a powerful tool in your productivity kit. Snoozing less urgent mail will allow you to focus on what’s important without forgetting to respond to less urgent matters.     Rapportive: (Chrome, Firefox, Google Apps) Rapportive dredges the internet for information on your Gmail contacts. Once installed simply open an email from any contact and all sorts of information about them will instantly load on the side bar. This will show you different social media accounts they are connected to, as well as pictures and a...

How to create professional resume and cover letter for IT Computer Support Job

Hello there future IT Computer Support Specialist or any other IT position you may desire or require. Getting into the IT industry is very exciting and also it is very competitive. So any little advantage or head start that will allow you a chance or opportunity at a long term career position. The reason being is that this industry is a very fast growing field because of the constant evolution in technology and their resources. So in this blog I will give you tips and tricks on how to get noticed out of a pool of other candidates as well as making an impact on job boards that will give you a lot of good attention from an future employer. Let’s discuss first impressions and how important they are in retrieving an position not only in IT but in any industry of work. So do you know why first impressions are important? The reason why first impressions are so important is because it’s the first formal introduction in someone meeting with you. And that is huge especially when it comes to seeking employment, because an employer may decide if they want to hire or don’t want  to hire just based off of what they think of you in that first impression. So when you’re seeking employment the very first impression that a future candidate has with an employer is an cover letter. I’m pretty sure you know what a cover letter is but if you don’t an cover letter is “A cover letter is a document sent with your resume to provide additional information on your skills and experience....

How to write an effective resume

Let’s begin this paper by looking at one of the most important aspects of resume writing, the recruiter. The recruiter is arguably one of, if not the most important parts of resume writing. The job market of today is exceedingly competitive. The job market finds itself in this state of bombardment because of new forms of technology to submit your interests. Recruiters can, at times, receive up dozens if not hundreds of different applications. This makes the job market a very harsh environment. It also means the best way to eliminate the large amount of resumes you get is to simply begin discarding the less attractive applications. It should also be known that a sizable human-resources department will often use applicant tracking systems. An applicant tracking system is a form of software that will automatically sift through applications for keywords. If your application doesn’t meet the interests of the tracking system, it will be automatically discarded. Although you may appreciate your resume, it can be tossed in the trash before a person even reads it. What is ultimately accepted by the system will then be read by the recruiter. Any resumes that make it to this point will be glanced at by the recruiter and read rather quickly. The resume you create may be reviewed in less than a few seconds. The first thing you should know is that your resume should be engineered relative to the career you’re interested in attaining. You can do this most effectively by taking your time to appreciate the job description. Try and add key words pertaining to what the employer might be...

How to create professional resume and cover letter for IT Computer Support Job

Every job application usually requires you to have a resume. Whether it be a prestigious job to just a regular part time entry level job, they usually want a sufficient resume. Since IT is computer based you want to prove that you have the skills to use these Microsoft programs. Always pay attention to details and make sure your grammar is perfect. This is essential in any job you’re going in as well. You also want to make sure there is something about your resume that stands out. Employers want someone that grabs their attention. When creating a resume of course you want to start off with your information. You need your information down in case the employers want to schedule you for an interview. You should start writing your name and bolding it out just so that it stands out. They need to remember your name. Under your name write down your contact information. Where you currently live, phone number and email address. Give them all these different platforms of contact so they can find a way to connect to you. After that you can write down your skills. Putting down soft skills and software skills is very essential as well. They want to know about your personality and what you are good at. Usually this is where you would put your personality traits and languages spoken. For software skills you get to write what you yourself are efficient in. The company wants to know if you know what you’re talking about and if you know what you are doing if they decide to hire you. They want...

How to create professional resume and cover letter for IT Computer Support Job

When creating a resume for an IT position, there are a few different approaches and types of resumes you can use. In my opinion, I like the standard type of resume. That is because It shows a little bit of everything you have accomplished, such as; education, work experience, awards, skills, and work experience. It is important to list all your skills on your resume because that is an important section employers looks at when reviewing your resume or in the interview process. When employers are reviewing the “skills” section on your resume, they will like to see skills that include; leadership, ability to work well with others, communication skills (verbal and written), time management, and organization.            On my resume, I did a standard type of resume where you include education, work experience, and skills. I like this type because it shows more than just work experience. It shows your different skills and achievements which can separate you from other applicants. However, work experience is one of the most valuable things you can have, now days, employers want applicants with work experience because it shows that you have done this work before. On my personal resume in the education section, I included that I was a current student at Milwaukee Area Technical College in the IT computer support program. I also listed classes I was taking that were important such as the A+ class, networking, and security. I listed those because it shows I have knowledge in not just support and troubleshooting from the A+ class, but that I also have knowledge in other important subject such as...