INTERFACE Project Grant Classes Run Throughout the Year!

One of the most pressing needs for businesses in Wisconsin, is for workers to have basic to advanced levels of information technology (IT) skills. MATC has developed a curriculum of IT Computer Support certifications, which allow you to obtain necessary skills to apply for IT computer support jobs.

INTERFACE classes are even offered in Summer 2015! The courses below are a sample of what students can register for.  For course descriptions, see INFOnline at MATC.edu

ITSUP-101-700 Computer Information Systems Fundamentals

Class is scheduled at Downtown Milwaukee Campus. Check
hardDrivePlattersImage1709x1139 Quick Course Overview:Students will learn the concepts and terms to better understand the role of information technology, careers for computer professionals, basics in computer hardware, software and networking as well as the internet in business and society. A brief overview of history of information technology, as well as strategic future direction is discussed. Topics include technology trends that affect computing and everyday life; such as concerns for data security, personal privacy, online safety, controversy over digital rights management, open source software and smartphone and tablet devices and more. In addition, coverage of latest release of Microsoft Windows and Office will introduce you to the exciting new features of next generation consumer and enterprise software. The course is a combination of lecture, discussion and hands-on lab assignments.

For complete course information, including Course ID, Course Title and Course description click here to navigate to MATC INFOnline Master Repository system.

matc-classes-register-register-button

ITSUP-140-700 Support Center Analyst (HDI-SCA, HDI-DST, ITIL)

Class is scheduled at Downtown Milwaukee Campus
new-hdi-logo-2010 Quick Course Overview:This course prepares students for HDI-SCA (Help Desk Institute Support Center Analyst) HDI-DST (Desktop Support Technician) and ITIL Foundation Certifications, by teaching how to provide front-line support for customers. The course focuses on strategies for effective customer service with an emphasis on problem-solving and troubleshooting skills, call-handling procedures, incident management, and call tracking applications. Topics such as active listening skills and effective communication strategies will be covered, as well as strategies for improving customer interactions.

For complete course information, including Course ID, Course Title and Course description click here to navigate to MATC INFOnline Master Repository system.

matc-classes-register-register-button

Click on the link and follow registration instructions. If you have any questions, please email or call INTERFACE Project Coordinator for help.

 

Disclaimer: MATC INFOnline is the master repository for the course ID, Course title and Course description and book information. Information provided on this site is for informational purposes only and may not be the most current to reflect the recent changes. Make sure to always check INFOnline MATC master repository for the current course and book information. Click here to navigate to MATC INFOnline Master repository for course information. Select ITSUP – IT Support for full list of IT Computer Support courses with their descriptions.

Would like to learn more?
Signup today and receive free updates straight in your inbox. We will never share or sell your email address.