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MATC Information Technology Education: IT Computer Support Specialist Associate Degree Program

MATC information technology programs student testimonials

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Why Become Information Technology Support Professional

MATC IT Computer Support Specialist Program prepares students for a career in end user support. Some of the work that graduates do are to help businesses to administer, troubleshoot and deploy mobile devices, cloud systems, Windows Computers and Servers, OSX desktops and laptops, IOS and Android Mobile smartphones and tablets. Through hands-on activities and labs, students learn how to set up and configure laptops, desktops, servers and mobile operating systems and work with technologies such as machine virtualization and wireless networking.

As part of the program students learn how to master latest technologies, obtain strong problem-solving skills and master the ability to work alone and within teams as part of the hands on excercises.

Learn more about becoming IT Computer Support Specialist Professional in Milwaukee Area

How to pick Information Technology Associate Degree Program in Milwaukee Area?

What do IT Computer Support Professionals Do?

MATC Information Technolocy Programs (Milwaukee, Oak Creek and West Allis)

Computer support specialists provide help and advice to computer users in public and private organizations. Support specialists either configure, secure, protect and maintain computers, mobile devices and networks or they provide technical assistance directly to computer users.

Computer User Support Specialists (or Help Desk Technicians) help individual employees work through computer problems. Talking with workers who do not have an IT background, specialists avoid jargon as they ask questions to diagnose a computer problem, and then walk users through steps to resolve the issue. They also set up and repair computer equipment and train users on new hardware and software.

IT support specialist assists users who are having problems with software, computers, servers, network or mobile devices. Some support professionals assist companies’ customers, while others provide in-house support to an organizations’ information technology (IT) staff. IT support specialists are also known as technical support specialists. Those who provide help over the phone, via online chat or email, are called help desk technicians.


Skills students learn as part of the program

As part IT Computer Support Program at MATC students learn following technical skills through hands on exercises:

  • Install, configure and support desktop and server operating systems
  • Configure and deploy Windows laptops, desktops and tablets
  • Configure and deploye OSX laptops and servers
  • Administer and support mobile devices: IOS, Android and Windows smartphones and tablets
  • Support, monitor and troubleshoot wired and wireless networks
  • Deploy hardware and software solutions to the enterprise
  • Configure and support cloud based solutions
  • Secure network devices to protect company assets
  • Analytical and solve technical problems to resolve end user issues

In addition to their technical skills, a IT support specialist must have certain soft skills, or personal qualities, to succeed in this field. A combination of technical know-how, persistence, and customer service skills are needed to be a computer support specialist. Strong active listening skills are a must. Without them it is very hard to understand peoples’ needs. Good speaking skills allow a computer support specialist to convey information to those he or she is trying to help. They also need good critical thinking and problem solving skills. Below is the list of soft skills students learn as part of the program:

  • Customer Service Skills to work with end users
  • Leadership
  • Time Management
  • Prioritization
  • Communication and Listening
  • Follow up skills
  • Friendliness
  • Teamwork
  • Empathy
  • Emotional Intelligence
  • Work well under pressure
  • Enthusiasm
  • and a lot more


How Much IT Computer Support Specialist make?

MATC Information Technolocy Certificates (Milwaukee, Oak Creek and West Allis)

According to the Indeed.com:

  • The median annual wage for Sr Computer user support specialists was $50,210 in May 2017.
  • Median hourly wages for Support Center Specialist in Milwaukee is $24.98 per hour
Computer Support Customer Service Representative Salary and Wages in Milwaukee
IT Operations and Helpdesk Representative Salary and Wages in Milwaukee

Information Technology (IT) Careers in Milwaukee Area

MATC Information Technology Programs

IT Support employment opportunities are expected to grow in Milwaukee Metropolitan Area.  Typical positions available to graduates of MATC IT Computer Support Specialist program include:

  • Help Desk Technician
  • Mobile Device Support Specialist
  • Cloud Systems Support Specialist
  • Service Center Specialist
  • Junior Support Specialist
  • System Administrator
  • Apple Support Specialist
  • Mobile Device Support Specialist
  • Computer Applications Technician
  • Technical Sales Support Representative
  • Network Technician
  • Mac OSX Technician
  • Unix Support Specialist

Projected Job Growth for IT Computer Support Specialists in Milwaukee Area

MATC Information Technology Degree, Diploma and Certificate Programs

Milwaukee Area Technical College referenced Economic Modeling Specialists, Inc. projects job growth of IT Computer Support position positions in Southeast Wisconsin region. According to Economic Modeling Specialists Inc. there will be a 21.6% job growth rate (3791 openings) for the region (Milwaukee, Ozaukee, Racine, Washington, and Waukesha Counties), a 23% increase in job openings for the state, and a national increase of 19.7% from 2014 to 2024.

Based on the EMSI Occupational report there is a projected 21.6% growth in IT Computer Support Specialist jobs in the region (Milwaukee, Ozaukee, Racine, Washington, and Waukesha counties) between 2014-2024. Based on this estimate 674 additional jobs will be created between 2014-2024, projecting the total number of IT Computer Support Specialist jobs available in 2014 as 3791.

According to the Bureau of Labor Statistics, employment of IT computer support specialists is projected to grow 17 percent from 2012 to 2022, faster than the average for all occupations.

Growth will be highest at firms that provide cloud-computing technology. Employment of support specialists in computer systems design and related firms is projected to grow 49 percent from 2012 to 2022. Employment growth also should be strong in healthcare industries. This field is expected to greatly increase its use of information technology, and support services will be crucial to keep everything running properly.

There are a lot of IT Support jobs available in Milwaukee Metropolitan area. Review job openings for IT Computer Support Specialists in Milwaukee

Where MATC IT Computer Support Specialist work after graduating?

Computer support specialists are employed in a variety of industries, including IT, education, finance, healthcare, and telecommunication. Many help desk technicians work for call centers and firms that contract with businesses, some work from home-based offices. Most computer support specialists work full time, and many work nights and weekends. There are many paths into this field; a bachelor’s degree is required for some positions, but an associate’s degree or related computer classes may be enough for other jobs.

We stay in touch with our graduates and collect their advancements and success stories. MATC IT Computer Support Program alumni work in IT Departments of various Milwaukee area employers: Aurora Heath Care, FIS, Wheaton Franciscan Healthcare, Kohl’s Department Stores, Northwestern Mutual, Milwaukee Public schools, Johnson Controls, Froedtert Hospital, Columbia St. Mary’s Hospital, Rockwell Automation, City of Milwaukee, CompuCom, Children’s Hospital of Wisconsin, GE Healthcare, Quad/Graphics, MATC, Medical College of WisconsinHarley Davidson Motor Company, University of Wisconsin Milwaukee, U.S. Bank, Fiserv, TEKSystems, AT&T, BMO Harris Bank, Time Warner Cable, We Energies and other local Milwaukee based companies.

Most computer support specialists have full-time work schedules; however, many do not work typical 9-to-5 jobs. Because computer support is important for businesses, support services may need to be available 24 hours a day. As a result, many support specialists must work nights or weekends.

Milwaukee employers that hire MATC IT Support Graduates

Career Advancement opportunities for IT Support Specialists

Even though most of MATC IT Computer Support Specialist graduates find initial jobs in IT Computer Support a lot of the them choose from various career advancement opportunities available in Information technology

Some support specialists later become software developers and network and computer systems administrators. As their careers advance, they choose different options available, based on their education and skills they have acquired. Based on the information available on LinkedIn IT Computer Support Specialist students work in Operations, Support, Sales, Healthcare Services, Engineering, Finance, Consulting, Program and Project Management , Information Technology and other organizational units.

IT Computer Support Specialists can advance into different areas of IT. Below chart shows career growth possibilities for the graduates:

MATC Certificate Programs
Typical Industry Career Path for IT Computer Support Specialist (Source: PayScale.com)

Is IT Computer Support Specialist Career for Me?

MATC Information Technology Programs
  • Do you enjoy solving problems and helping others?
  • Do you enjoy consistently learning new technologies?
  • Do you have good analytical skills?
  • Are you communicating well with others?
  • Do you like working with iPads, Android devices, Laptops, Computers, Macs, Smartphones and Tablets?

If you answered yes to these questions, then the exciting and challenging world of IT Support Professional may be for you!

Why Get Your Degree, Technical Diploma or Certificates from MATC in Milwaukee

MATC Information Technolocy Programs (Milwaukee, Oak Creek and West Allis)
  • MATC offers cost effective education allowing students to prepare for this career in two years or less, if you study full time.
  • Based on your financial situation you might be eligible for Financial Aid.
  • IT Support curriculum is continually being evaluated and updated to reflect the latest technologies. Students attain the skills necessary to not only acquire a job in the IT  support industry but also succeed in their new working environment. We have recently introduced new courses have been introduced to to help students learn smartphone and tablet technologies (IOS, Android and Windows Mobile), which are being adopted by local area businesses, Apple OSX and Microsoft Windows Enterprise Support
  • Our instructors have experience working in the industry and are very passionate about student learning. Most of IT Support instructors are currently being employed and work in IT divisions of private companies, bringing the latest knowledge and techniques from the enterprise directly into the classroom. Learn more about MATC IT Support Faculty here.
  • Most MATC IT Support courses lead to industry certification, adding more job possibilities and helping students to differentiate them self as part of hiring process. You will be ready to take industry certification exams including CompTIA A+, Microsoft Certified Technology Specialist (MCTS) – Windows 7, HDI Support Center Analyst (HDI-SCA), HDI – Dockside Support Technician, ITIL Foundation, Apple OSX Certified Professional (ACSP), Mobility+ Administrator (IOS, Android and Windows), COMPTIA Network+ and COMPTIA Security+.
  • MATC’s Information Technology Support Pathway allows students to start with Pathway Certificates and work toward Technical Diploma and Associate Degree Program. These offerings are designed for people with no IT experience as well as those currently working in the technical field to quickly get educational credentials from recognized school and help accelerate your career. Online and face-to-face courses are available, providing students with greater flexibility in completing the program.

IT Computer Support Specialist Pathway

MATC Information Technology Degrees

To help student quickly start education process and get tangible outcomes fast MATC’s Information Technology Computer Support Specialist Pathway have been created. Pathway is the ability for students to earn multiple educational credentials (i.e. Certificates, Technical Diplomas etc.) on their path toward Associate Degree.

Pathway allows students to start small and get a certificate in one semester to start searching for the jobs. After getting the certificate students can apply for the job and either continue their studies while being employed (most of IT Computer Support courses are offered in the evenings or online) or take a break in education and return back to the studies later.

Pathway is helpful for students that might have different interests and goals with IT Support technologies, since it offers transfer opportunities to other IT Programs inside or outside of MATC.

IT Computer Support Pathway offers students following benefits:

  • Allow students to get educational credentials as they gradually complete studies, by using embedded certificates and technical diplomas
  • Builds a Pathway for IT Support graduates to introduce embedded Certificates and Technical diplomas to provide better employment value for the students and make it easier for them to find the job, after graduating with educational credentials from MATC
  • Allows students to get selective educational credentials in 6 month or less to help them start looking for a jobs in IT Support industry after graduation
  • Allows students, that had to stop the studies due to employment or family situations, to return back to college and continue their studies to allow them to progress and grow in their current careers

MATC Information Technology Certificates

IT Service Center Technician Certificate

Start your information technology career through this certificate program that can be completed in one semester. You will gain important skills and prepare for several key industry certification exams, including:
• CompTIA A+
• IT Technician
• Help Desk Institute (HDI) Support
Center Analyst
• HDI-Desktop Support Technician
• ITIL Foundation

Admission Requirements
• A high school diploma or GED
• One year of high school-level algebra
• Course placement assessment of basic skills proficiency

Download PDF Program Card for IT Service Center Technician Certificate

IT Level 2 Service Center Technician Certificate

This certificate provides preparation for CompTIA’s Network+ and Security+ certifications, HDI’s Support Center Analyst and Desktop Support Technician, as well as ITIL. Students acquire the skills necessary for level-two service center support.

Admission Requirements
• A high school diploma or GED
• One year of high school-level algebra
• Course placement assessment of basic skills proficiency

Download PDF Program card for IT Level 2 Service Center Technician Certificate

IT Microsoft Enterprise Desktop Support Specialist Certificate

Skill sets gained will provide working knowledge to identify and resolve operating system, application and security issues; and to maintain and manage Windows 7 systems. Hands-on lab learning includes installations, deployments, configurations, maintenance and monitoring systems.

Admission Requirements
• A high school diploma or GED
• One year of high school-level algebra
• Course placement assessment of basic skills proficiency

Download PDF Program Card for Microsoft Enterprise Desktop Support Specialist Certificate

MATC Information Technology Technical Diplomas

IT Computer Support Technician Technical Diploma

Program Code: 31-154-6

Coursework in IT Computer Support Technician Technical Diploma two-semester program prepares you for industry-sought certifications, including CompTIA’s A+, Network+, Security+, Microsoft Certified Professional in Windows Desktop, Microsoft Enterprise Desktop Support Technician (MCITP), HDI-SCA, HDI-DST, ITIL Foundation and more.

Program Learning Outcomes
• Apply analytical and problem-solving skills to resolve end-user issues
• Install, configure and support desktop and server operating systems
• Configure and deploy Windows and OSX laptops and servers

Admission Requirements
• A high school diploma or GED
• One year of high school-level algebra
• Knowledge of computer fundamentals
• Demonstration of basic skills through the course placement assessment

Download PDF Program Card for IT Computer Support Technician Technical Diploma

IT User Support Technician Diploma

Program Code: 30-154-6

Receive Apple support training, along with mobile device repair and administration, through this 12-credit program. The
coursework prepares you for Apple ACSP, CompTIA’s Mobility+ and HDI-SCA, HDI-DST and ITIL Foundation industry standard certifications.

Program Learning Outcomes
• Utilize customer service and soft skills to help end-users troubleshoot issues
• Apply analytical and problem-solving skills to resolve end-users issues
• Administer and support iOS, Android and Windows smartphones and tablets

Admission Requirements
• A high school diploma or GED
• One year of high school-level algebra
• Knowledge of computer fundamentals
• Course placement assessment of proficiency in basic skills

Download PDF Program Card for IT User Support Technical Diploma

IT Help Desk Support Specialist Technical Diploma

Program Code: 31-154-7

Prepare for industry-sought certifications including CompTIA’s A+, Network+, Security+ and Mobility+ Device Administrators (iOS, Android and Windows), Microsoft Certified Professional in Windows Desktop, Microsoft Enterprise Desktop Support Technician (MCITP), Apple OSX Certified Support Professional (ACSP), HDI-SCA, HDI-DST and ITIL Foundation.

Program Learning Outcomes
• Install, confi gure and support desktop and server operating systems
• Confi gure and deploy Windows and OSX laptops, desktops and servers
• Administer and support iOS, Android and Windows smartphones and tablets
• Use customer service skills to work effectively with users

Admission Requirements
• High school diploma or GED; and one year of high school-level algebra
• Demonstration of basic skills through a course placement assessment

Download PDF Program Card for IT Help Desk Specialist Technical Diploma

MATC Information Technology Associate Degree

IT Computer Support Specialist Associate Degree

Program Code: 10-154-3

IT Computer support specialists are in high demand locally and throughout the United States. This program prepares you for industry-sought certifications, including CompTIA’s A+, Network +, Security+ and Mobility+ Device Administrators (iOS, Android and Windows), Microsoft Certified Professional in Windows Desktop, Microsoft Enterprise Desktop Support Technician (MCITP), Apple OSX Certified Support Professional (ACSP), HDI-SCA, HDI-DST and ITIL Foundation.

Program Learning Outcomes:
• Demonstrate soft skills and customer service skills
• Apply analytical and problem-solving skills to resolve end-user issues
• Install, configure and support desktop and server operating systems
• Configure and deploy Windows and OSX laptops and servers
• Administer and support iOS, Android and Windows smartphones and tablets

Admission Requirements:
• A high school diploma or GED
• One year of high school-level algebra
• Demonstration of basic skills through a course placement assessment

Download PDF Program Card for IT Computer Support Specialist Associate Degree Program

IT Industry Certifications from HDI, Microsoft, Apple and ITIL

MATC Information Technology Associate Degree Program

As part of IT Support Program we prepare students to pass IT industry certifications. You will be ready to take industry certification exams including CompTIA A+, Microsoft Certified Technology Specialist (MCTS)Windows 7, HDI Support Center Analyst (HDI-SCA), HDI – Desktop Support Technician (HDI DST), ITIL Foundation, Apple OSX Certified Professional (ACSP), COMTIA Mobility+ Mobile Device Administration (IOS, Android), COMPTIA Network+ and COMPTIA Security+.

COMPTIA Training and Certifications


IT Computer Support Specialist students are eligible to get COMPTIA A+, COMPTIA Network+ and COMPTIA Security+ and COMPTIA Project+ Exam Vouchers at discounted price. This helps students save money, if they decide to get COMPTIA certification.

Comptia Training and Certification in Wisconsin (Milwaukee, Oak Creek and West Allis)

As  part of the IT Computer Support Specialist program, in addition to getting Information Technology Associate Degrees, Diplomas and Certificates, we prepare students for COMPTIA certifications exams: you can attend A+, Network+ or Security+ training class in one of MATC Milwaukee campuses (Downtown, Oak Creek or West Allis) to get ready for certification exam. Our classrooms are equipped with the state of the art necessary tools to let you get the most out of your COMPTIA A+, COMPTIA Network+ or COMPTIA Security+ training.

CompTIA A+, Network+ or Security+ are vendor-neutral certifications from CompTIA certification is appropriate for entry-level computer technicians and is especially helpful to get first job in Information Technology. Comptia Certified technicians have a broad base of knowledge and competency in core hardware and operating system technologies in areas such as installation, preventative maintenance, networking, security and troubleshooting:

  • CompTIA A+ Plus 220-901 Certification Exam  covers the fundamentals of computer information systems and the installation and configuration of PCs, laptops and related hardware, as well as some basic networking. Passing 220-901 CompTIA A+ Exam allows you to earn certificate to jump-start your career in the Information Technology (IT) industry, which typically leads to higher earnings and opens up opportunities for a more fulfilling career.
  • CompTIA A+ Plus 220-902 Certification Exam  covers the skills required to install and configure PC operating systems, as well as configuring common features (e.g. network connectivity and email) for mobile operating systems Android and Apple iOS. Passing 220-902 CompTIA A+ Certification exam focuses on software aspects of troubleshooting and lets students earn certificate to jump-start your career in the Information Technology (IT) industry. The certificate covers the essentials of PC, laptop, mobile device, printer and operating system maintenance and can lead to higher salaries and opens up opportunities for a more fulfilling career.
  • COMPTIA Network Plus Certification Exam   helps test if candidate has the knowledge and skills required to troubleshoot, configure, and manage common network devices; establish basic network connectivity; understand and maintain network documentation; identify network limitations and weaknesses; and implement network security, standards, and protocols. Exam also helps validate that candidate will have a basic understanding of enterprise technologies, including cloud and virtualization technologies.
  • COMPTIA Security Plus Certification Exam  helps validate foundation-level security skills and knowledge Identify risk in the following areas: identification of risks, providing infrastructure, application, information and operational security, applying security controls to maintain confidentiality, integrity and availability, identifying appropriate technologies and products and troubleshooting security events and incidents
  • COMPTIA Project+ Certification Exam is designed for business professionals who coordinate or manage small-tomedium-size projects. The exam will certify that the successful candidate has knowledge and skills required to manage the project life cycle, ensure appropriate communication, manage resources and stakeholders, and maintain project documentation.

Download list of  MATC IT Computer Support courses that prepare you for Certification

Counseling and Advising Center Locations:

As part of Information Technology Programs at MATC we would like to provide students with best experiences and make sure they succeed in their studies.

An MATC counselor is your point person for information about your program and the classes you will need. Day appointments are available Monday through Thursday, 8 a.m. to 4 p.m. and Fridays, 8 a.m. to 4 p.m. An evening counselor is available Monday through Thursday from 4 p.m. to 6 p.m. on a walk-in basis.

Counselors and advisers are available on all campuses to help students select the best courses for the degree program:

  • Milwaukee Campus  414-297-6267, Room S203
  • Oak Creek Campus  414-571-4500, Room A106
  • West Allis Campus  414-456-5510, Room 120
  • Mequon Campus  262-238-2200, Room A110

For more information about counseling, explore Academic, Career or Personal Counseling, contact your campus center, or email advising@matc.edu.

Tutoring for IT Support Specialist Students

As part of IT Computer Support Specialist program we would like students to succeed academically, so students can find jobs. You choose which way is best for you!

  • Walk-In Tutoring: walk-in tutoring is for the student who occasionally wants to “drop in.” Times and subjects tutored vary.
  • Supplemental Instruction (SI), also called group tutoring: Believe it or not, most people learn best in small groups! We offer Supplemental Instruction sessions that meet several times each week, with optional attendance.
  • Structured Learning Assistance (SLA), also called embedded tutoring: Students can get valuable help with assignments and studying in Chemistry by taking classes with assigned tutoring sessions.
  • Online Tutoring: Can’t get to campus for tutoring? Try one of these services via the Internet.

More information on MATC Tutoring is available here

We have transfer agreements with 4 year colleges

MATC IT Computer Support Program makes it easy for you to start your bachelor’s degree. You can seamlessly transfer many MATC credits to virtually any four-year college or university in Wisconsin, and to others across the nation.

Below list the list of colleges with their programs, that accept MATC IT Computer Support program credits:

  • UW Milwaukee: Information Science and Technology
  • MSOE: Computer Science
  • Cardinal Stritch University: Strategic Management Information Technology
  • Lakeland University: Computer Science
  • UW Parkside: Management Information Systems
  • UW Stout: Information and Computer Technologies

Keeping Information Technology Program Curriculum Current

Every 6 month we meet with IT Professionals from Milwaukee Area to alight IT Computer Support Program curriculum and course offerings based on IT industry trends in Southeast Wisconsin. These advisers hold key management and leadership position in Milwaukee and bring to variety of perspectives and strengths gained through their education, careers, personal experience and their volunteer service in the community.

Our team of trusted advisers cares deeply about success of Milwaukee community, our student’s success and making MATC IT Support program the best educational offering in Milwaukee area. Some of the members of our Advisory Committee are graduates of MATC.

MATC Information Technology Degree, Diploma and Certificate Programs

MATC IT Support Advisory Committee Members (from left to right): Zachary Kosh (VCPI Software Company), Mario Cortez (VCPI Software Company), Joe Kmoch (Milwaukee Public Schools), Diane Stasiewicz (Dart Chart Systems), Linda Miller (Johnson Controls), Jennifer Anderson (Manpower), Lester Best (Kohls Department Stores), Jason Wischer (Thomson Reuters)

MATC Information Technology Classes

ITSUP-101 Computer Information System Fundamentals

Students will learn the concepts and terms to enable them to better understand the role of Information technology, careers for computer professionals, basics in computer hardware, software and networking as well as the internet in business and society. A brief overview of history of information technology, as well as strategic future direction is discussed. Topic include technology trends, that affect computing and everyday life, such as concerns for data security, personal privacy online safety, controversy over digital rights management, open source software and smartphone and tablet devices and more. In addition, coverage of latest release of Microsoft Windows and Office will be introduce you to exciting new features of next generation consumer and enterprise software. The course is a combination of lecture discussion and hands-on lab assignments.

ITSUP-109 Microsoft Office for IT Professionals

This course prepares students to effectively utilize Microsoft Office in IT Organization. Students will learn features of latest version of Microsoft Excel, Microsoft Word, Microsoft Access, OneNote and PowerPoint through hands on labs, comprehensive projects and business scenarios.This course prepares students to effectively utilize Microsoft Office in IT Organization. Students will learn features of latest version of Microsoft Excel, Microsoft Word, Microsoft Access, OneNote and PowerPoint through hands on labs, comprehensive projects and business scenarios.

ITSUP-102  CompTIA A+ Essentials

This course prepares students for the CompTIA A+ Certification exam. Students will work on hands-on labs that build and configure computers; replace parts; install and configure operating systems, and troubleshoot hardware, software, networking, and security problems. Additional topics and hands-on activities include multithreading, UEFI, disk and memory management, virtualization, mobile devices, laptops, OS software updates and optimization, managing device drivers and virus protection.This course prepares students for the CompTIA A+ Certification exam. Students will work on hands-on labs that build and configure computers; replace parts; install and configure operating systems, and troubleshoot hardware, software, networking, and security problems. Additional topics and hands-on activities include multithreading, UEFI, disk and memory management, virtualization, mobile devices, laptops, OS software updates and optimization, managing device drivers and virus protection.

ITSUP-108 Enterprise Desktop Support Technician

This course prepares students for Microsoft Enterprise Desktop Support Technician (MCITP 70-65) certification. Students learn how to identify the cause and resolve Windows desktop application issues, resolve networking and security issues, identify and resolve performance issues, solve hardware failures, solve enterprise wireless connectivity issues, solve enterprise remote access issues, troubleshoot VPN access and provide IPv6 support, identify and solve enterprise security issues, solve enterprise storage issues and resolve enterprise software update issues.

ITSEC-124 Network Security (CompTIA Security+)

The CompTIA Security+ course will prepare students with knowledge and skills required to install and configure systems to secure applications, networks, and devices; perform threat analysis and respond with appropriate mitigation techniques; participate in risk mitigation activities; and operate with an awareness of applicable policies, laws, and regulations.

ITSUP-140 Support Center Analyst (HDI SCA, HDI DST, ITIL)

This course prepares students for HDI-SCA (Help Desk Institute Support Center Analyst), HDI-DST (Desktop Support Technician) and ITIL Foundation Certifications, by teaching how to provide front-line support for customers. The course focuses on strategies for effective customer service with an emphasis on problem-solving and troubleshooting skills, call-handling procedures, incident management, and call tracking applications. Topics such as active listening skills and effective communication strategies will be covered, as well as strategies for improving customer interactions.

ITSUP-150 Mobile Device Repair and Maintenance

This course provides students with expert mobile device repair knowledge and advanced repair skills. It incorporates both classroom education and hands-on real world repair scenarios where students will gain immediate knowledge to service and repair smartphones, cellular phones and hand-held devices. Students learn how to disassemble and repair IOS, Android and Windows Mobile devices. Students also learn how to troubleshoot phone issues, resolve network communication issues on the device, replace batteries, LCD, broken lens, cameras and touch screens. Course also teaches students the concepts of data transfer and recovery, jailbreaking and cell phone locking and unlocking.

ITSUP-152 Apple OSX Certified Support Professional (ACSP)

This hands-on course provides an in-depth exploration of troubleshooting of the Apple OS X Operating systems and prepares students for Apple OSC Certified Support Professional (ACSP) Certification. This course will teach students the best methods for effectively supporting users of the Apple OS X Operating system. Course covers labs on installation, setup and configuration, OS X Recovery, software updates, file system, FileVault, permissions and sharing, data management, application and processes, network configuration, network services, peripherals, printing and system startup. The course is a combination of lecture and hands-on case study exercises that provides practical real-world experience

ITSUP-155 IT Career Skills

This course prepares students for careers in Information Technology. Students learn about variety of positions available in IT Computer Support, different career paths in IT, how to prepare quality resume, search for the job and apply for a position, go through the interview process, complete background check and secure the employment. Students participate in mock interviews and learn how to use social media to increase their chances to get hired.This course prepares students for careers in Information Technology. Students learn about variety of positions available in IT Computer Support, different career paths in IT, how to prepare quality resume, search for the job and apply for a position, go through the interview process, complete background check and secure the employment. Students participate in mock interviews and learn how to use social media to increase their chances to get hired.

ITSUP-153 COMPTIA Mobility+ (IOS, Android, Windows)

This hands-on course prepares students for the Comp TIA Mobility+ Certification Exam. Students will gain knowledge and hands-on skills required to understand and research capabilities of mobile devices and features of over-the-air technology. Students will learn device administration for 3 major mobile platforms: IOS, Android and Windows Mobile. They will also learn how deploy, integrate, support and manage a mobile environment ensuring proper security measures are implemented for devices and platforms while maintaining usability. Students will learn various encryption methods used for securing mobile devices, authentication best practices, disk and folder encryption and other security concepts to help secure and protect data on mobile devices. This course is the combination of lectures and hands-on exercises with iPad, Google Nexus and Microsoft Surface Pro devices

ITSUP-177 Intro to IT Projects

This course prepares students for teamwork and working on IT Projects. Students learn about a variety of project concepts, learn about how to work with colleagues, team members and stakeholders. Concept of self-management will be introduced to help students organize their work and improve their soft skills. Students will learn the concept of “return on investment” and “value delivery” for the organization. Students participate in group exercises, create and execute project plans and work together on team activities. This course prepares students for teamwork and working on IT Projects. Students learn about a variety of project concepts, learn about how to work with colleagues, team members and stakeholders. Concept of self-management will be introduced to help students organize their work and improve their soft skills. Students will learn the concept of “return on investment” and “value delivery” for the organization. Students participate in group exercises, create and execute project plans and work together on team activities.

ITSUP-197 Business Data Analysis

Through labs and hands on exercises students will learn about business data analysis and reporting, inspect, clean, transform and model the data with the goal of discovering useful information, suggesting conclusions, and supporting organizational decision-making.

ITSUP-198  Computer Support Internship

This internship course directs students to obtain an IT internship at local area employers based on the jobs available, students will perform required IT Computer Specialist Support activities configure and install new software, troubleshoot and solve issues with hardware, OS and applications, networks and virtual setups and configurations.This internship course directs students to obtain an IT internship at local area employers based on the jobs available, students will perform required IT Computer Specialist Support activities configure and install new software, troubleshoot and solve issues with hardware, OS and applications, networks and virtual setups and configurations.

ITSUP-199 Computer Support Final Project

The Integrated project course is a capstone project that reflects student’s culminating experience in IT Computer Support Specialist program. In this course, students integrate their knowledge and skills in IT by working on the final project, demonstrating core ability skills and displaying overall comprehension of the discipline.The Integrated project course is a capstone project that reflects student’s culminating experience in IT Computer Support Specialist program. In this course, students integrate their knowledge and skills in IT by working on the final project, demonstrating core ability skills and displaying overall comprehension of the discipline.

Meet IT Computer Support Specialist faculty

Our instructors have many years of experience working in the industry and are very passionate about student learning. Most of IT Support instructors are currently being employed and work in IT divisions of private companies, bringing the latest knowledge and techniques from the enterprise directly into the classroom. Learn more about MATC IT Support Faculty.

Why Milwaukee Employers hire IT Computer Support Graduates

MATC Information Technolocy Programs (Milwaukee, Oak Creek and West Allis)
  • IT Support Graduates are very skilled with the latest IT technologies. They get hands on experiences as part of the labs and exercises, using actual technologies,devices and software used by local businesses
  • Computer Support Program graduates demonstrate continuous learning skills. IT Support curriculum is continually being enhanced to prepare student for new industry trends and power graduates with skills needed by modern Milwaukee enterprises.
  • Graduates come to the workplace fully prepared to contribute and deliver value day one. They have skills to support Microsoft Windows systems, Apples OSX devices, Mobile technologies(iPad, Android and Surface) and more.
  • Students are knowledgeable on the core core support technologies, processes and procedures: they use Incident Management systems, remote support systems, effective troubleshooting skills and more as part of their labs.
  • IT Support graduates learn solid business and soft skills to help them be more effective and provide value to organizations right away. Students attain practical knowledge and skills to help them communicate more effectively,  manage stress, be more efficient and productive at work and succeed in the business environment, resulting in more productive workforce for employers
  • IT Computer Support Graduates are passionate about technology and success of your business and provide New Perspective and help lead technology upgrades and system integrations on Enterprises.
  • Graduates have versatile skills and can work solving different business and technology problems for organizations, contributing in different departments on the enterprise.
  • Students can complete organizational upgrade and technology projects, that might require industry certifications. Upon course completion students prepared to take certification exams: CompTIA A+, Microsoft Certified Technology Specialist (MCTS) – Windows 7, HDI Support Center Analyst (HDI-SCA), HDI – Dockside Support Technician, ITIL Foundation, Apple OSX Certified Professional (ACSP), Mobility+ Administrator (IOS, Android and Windows), COMPTIA Network+ and COMPTIA Security+ and more.
  • IT Support graduates can continue to upgrade their skills with the changing organizational needs. They can go back to college to get additional skills, using newly developed IT Computer Support Pathway.

MATC IT Computer Support Students Testimonials and Success stories

Drew shares how IT Computer Support Program helps him become a better technician at his job

Pao shares how MATC IT Computer Support Program helped him get IT Education and secure the employment in Milwaukee Area

Sharmaine shares her story and how MATC IT Computer Support Program helped her

Watch more IT Computer Support Specialist Student testimonials and success stories

Click Here To Register for MATC IT Computer Support Specialist Associate Degree Program