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These are some of the key considerations that an IT student should think about when creating a resume and cover letter for IT computer support jobs; which are credentials, education, job experience, skill requirement, achievements, and references. On the resume credentials are very important. These are some of the key considerations that an IT student should think about when creating a resume and cover letter for IT computer support jobs; which are credentials, education, job experience, skill requirement, achievements, and references.

Credentials are important because they highlight your accomplishments. An associate degree in IT computer Support helps me to be recognized as a computer technician. My compTIA A+ certification, computer repairs, TV VCR repairs, Testout client pro certifications give me the qualifications for IT computer support job.

Furthering my education in technology was a very great idea and it came at the right time. After completing “The Success Training Center” and “The Bahamas Technical & Vocational Institute” for computer repairs, I attended Milwaukee Area Technical College where I obtained my associate degree in IT Computer Support. My job experience equipped me with the knowledge, skills, and abilities for further employment in the IT field.

Job experiences that I have had that relates to IT computer support are Pro’s Electronics’ & Repairs and Clever’s Electronics Company, a business that I started; both were located in the Caribbean “Nassau, Bahamas”.  At Pro’s Electronics, I repaired TV monitors, flat screen, plasma, rebuilt computers, replaced hard drives, motherboards, etc. I also trained the new technicians entering the field of IT; which in return gave me the opportunity to sharpen my communication soft skills, to set higher standards and achievements for starting my own service center and developing business goals for the service center. I ran Clever’s Electronics for four years as CEO and president of the company; which involved extending IT services and repairs to business places, small home offices, and big major companies.  I also had the opportunity to serviced devices; such as printers, computer hardware, and software, installed and configured support desktop and server operating systems, secure network devices to protect company assets. My main field was in troubleshooting computers and computer networks.

Time management and professional service was my main area of expertise; as I became very efficient in these areas in dealing with the clientele, management and operation of the business.  I hired and trained technicians providing them with A-1 knowledge on how to provide top notch and quality service to the clientele. The goal was to teach the technicians how to use soft skills to deliver excellent customer service to end-users. The business provided me with a very profitable and educational experience; as it taught me how to manage fiscal responsibilities, critical thinking and problem-solving skills; and it provided me with a more in-depth view of the IT field and how to run a business.

Achievements. The following were my accomplishments;

  • MATC Dean’s List, President’s Honor Roll List, Provost’s List
  • Testout Client Pro Certificate (Earn 1/2019)
  • Dk’s systems Network Security+ Club
  • SAP Club (Computer Club)

A very specific and professional way to target a job or an employer is to write a cover letter to accompany the resume. This gives you the opportunity to build your personal brand and sell (showcase) yourself. You should give exciting details about your skills, accomplishments, and achievements that should outline a great picture for an employer. It is very important to input your current address, home telephone, cell number and your email address. Most importantly you should have a clear and concise description of your career objectives on your resume as well as including it in your cover letter. In your cover letter, also state your goals and what you can contribute to the organization as a potential employee of the company. Highlights of your background experience and abilities would give your cover letter a professional outlook. End the cover letter asking for an interview.

Lastly, most employers require references of your past work experience. References are an important factor of your resume. They are individuals that can attest to your educational status, work experience, accomplishments, skills, talents and abilities. Your teacher, manager/supervisor, co-worker can be great persons for recommendation. Always check with references before you list them. You don’t have to put the references on the resume until a perspective employer requests them.