Customer Service and Starting a Business

Customer Service and Starting a Business

Customer service is one of the most essential things to any business, since businesses are built and destroyed on their customer’s satisfaction. There are procedures any company can take to make sure that they keep their customer base satisfied. Having a face for the company as the first line of customer service is one way to make sure that your customers are taken care of. If this line fails a secondary line can be implemented to make sure that no unsatisfied customers fall through the cracks, this can be in either the form of a complaint center or customer support line. A third line could even be implemented in the form of a corporate PR department which could be a final resolution center to try to settle any problems a customer may have. The first line of customer service: Customer Service Representatives! The grunts of the retail industry, yet one of the most important. Individuals who are knowledgeable about the product that is provided so that they can provide the best service to the customers. Likewise if a problem does arise they are there to help resolve the issue before it needs to be elevated beyond a store level. If they are unable to either supply or support the customer then level two would step up. The second line of customer service: Help Desk Support! The support of the retail industry, always there as backup. Well trained individuals who are trained on the practice of troubleshooting. There can also be multiple levels within this one level with departments going from general knowledge to highly specialized knowledge, so that a...
Why I would like to start a business and services offered to customers

Why I would like to start a business and services offered to customers

By Rita Holmes Starting a business could mean several different things to several different people. I have always felt that starting a business would mean the enjoyment of being the master of my own thoughts where working for someone else could mean having my thoughts controlled. Starting a business will place me in the front where each and every important decision is made by me. This will give me the independence to make choices and just know what I want up front and how it all will work into what I call my needs as well as my wants. A business of my own will give me the time needed to spend with family and friends, take a trip once in a while or just be available for people that want me around. Starting a business not only describe the wants and needs of the business owner, it also describe the responsibility it takes to deal with other aspects of a business. For example, the needs of the customers. This, I consider my greatest responsibility; after my needs. Before taking a look at my responsibility to my customers, I will first take a look at what I feel is most important to me and why I want to start a business. There has been a longing to own my own business and it could mean possessing Independence away from the watchful eye of an employer. I use the word “could” because even though an individual owns a business, there are many important aspects of the business that must be taken care of or it will fail. This type of...

How I plan to sell custom computers on craigslist

This paper will describe how I plan to set up and run a small business online selling custom made computers on Craigslist and offering repair services for computers and other mobile repairs. This will include but is not limited to ip  hones, iPods, iPads, etc. My goal is to use this business venture to boost my resume and experience while continuing with my schooling and pursuing a position as a Network Help Desk Analyst. Ideally I would like to sell custom computers for enthusiasts that don’t want to go through the traditional route of purchasing a prepackaged computer system. I would like to design a system that would meet the specific needs of each customer, offering both hardware and software.   Now that I have identified my objectives and goals I must develop a financial plan. As with any new business, it must be adequately funded. Funding not only consists of capital, but also the value of materials on hand. I need to take into consideration that this is only a part time business, and not meant to be my primary income. Start Up Costs Start up costs are the initial expenses necessary to get a business started. Start up costs can be broken into two categories: Recurring and Non-recurring costs. My initial non-recurring costs could include $100 for the purchase of a Tax Identification Number (TIN) or $200-$500 for a consultation with an attorney to address any legal concerns the business might entail. Because I am starting so small, I do not think I need legal advice at this time. I also do not need a TIN as...

How are you going to market for your business?

Advertising can be expensive, and in a tight economy, many small businesses and up-and-comers cut their marketing budgets first because of cash flow concerns. However, when times are tough, it’s even more important to keep your business brand front and center. During times of economic downturn, while you might consider cutting your advertising budget, some experts say that you may have more to gain by increasing your ad spend. The New York State Small Business Development Center advises that by boosting your advertising “you can create a dominant presence: the business that stands out while others are fading into the background.” If media outlets are experiencing a drop in advertising, you may also be able to negotiate better rates. Marketing and advertising is an investment, not an expense. An average cost of advertising is usually 1 to 5% of gross sales, which can vary according to location, local advertising rates, and industry. This amount can also vary depending on what median you would want to go through; Radio advertisements per week are around $200 per week, while television advertisements are around $700,000 per week. Hopefully the information I’m sharing with you below can help put your business on its feet without spending a million for a week of advertising.   With the current state of the economy, many people cannot afford some or even most higher-end products that are available to all classes. The first step in the process of advertising is to target your market base. The target consumer includes the person who ultimately buys the product, as well as those who decide what product will be bought...

Benefits of the repair for society, for community, for people, for yourself

Benefits of the repair for society, for community, for people, for yourself First off, let’s start talking about the benefits of repair for Society. There are three main topics I will talk about, for the benefits of repair for society. The first topic, is talking about the benefits relating of how schools are not teaching mobile/laptop/PC repair to students, either in high school and college (preferred). The reason being this is a good benefit to society, is the fact of more people especially students, wanting to pursue their career in repairing devices for people. It’s a good career to get into because there will never be a place or region that isn’t looking for students or graduates to help out working at a repair shop. Lastly, it can also bring a lot of good job opportunities to student and graduates. If you really want to after you graduate from college, learning these repair skills, you can maybe even build a new repair business. The second topic, is talking about the benefits of having a repair shop that is common in places (around the world). Say, you are traveling, and for some reason out of nowhere you ended up breaking your phone. You realized there is a known repair shop that is popular around the world. This is very helpful, because you as the customers don’t want to buy a brand new phone, which would end up costing more than repairing. This is a reason why finding a popular and well-known shop is the best way to go. Plus you already trust the repair shop because they are known around...