How to Train Users after New System was Implemented at Work

From top to bottom, a user guide should be educational, motivational and organized. It must answer common questions efficiently to save employees time and confusion. Most of all, a user guide should be built upon itself to become an educational tool that’s accessible and practical. I will share a few tips on creating a quality self-service training guide for end users. While I was at MATC I have had to write self-service training guides for a few classes. I have learned a lot as I have gotten better and more confident at creating these step by step guides. The most important tip is to thoroughly research the topic matter of whatever your making the self-service guide about. Because, before you can begin the writing process you must have a complete understanding of the subject you choose. I always want to know how to make something work but also why and how it works. Keep in mind you are writing this from a position of knowledge and should be able to speak at length about any aspect of the process. Having a better understanding of how and why things work the way they do will make you be able to write more confidently write the instructions in your training guide. My next tip is before writing the guide you should, and successfully do whatever you are writing about. Example: How to guide to encrypt your phone or a How to guide to secure store client information on the new server. This is important for several reasons one being that it will help you work out any small kinks or bugs...

Microsoft Office Specialist Certification

Microsoft Office Specialist certification, this certification demonstrates that you have the skills needed to get the most out of Office by earning a Microsoft Office Specialist certification in a specific Office program. Holding a MOS certification can earn an entry-level professional employee as much as $16,000 more in annual salary than uncertified peers. Step 1 – skills – Microsoft Office Specialist (MOS) is a certification offered by the Microsoft Business program to demonstrate proficiency in the use of specific Microsoft Office applications. MOS certification exams are offered at three levels – specialist, expert, and master. Required Training – Candidates should use practice tests and instructional books or study kits to prepare; they may also enroll in a training class offered by colleges or vocational schools. Required Skills – Must demonstrate proficiency and skill in a specific program(s). Exam Requirements – Registration is completed online or by phone; candidates must pay a registration fee and take an exam at Certiport testing centers. Specialization Options – Specialist, expert and master level certifications offered in a variety of Office programs. Step 2 – Exam – Word 2016: Core Document Creation, Collaboration, and Communication.   Step 3 – Completion – To begin the MOS certification process, applicants must register online or over the phone with the Microsoft-certified exam administrator, Certiport (www.certiport.com). Following registration and payment of the registration fee, applicants are provided with study tools, exam preparation options and the location of the nearest Certiport testing center. The Microsoft Office Specialist exam is taken online at the testing center using software that replicates specific Office applications. During the exam, applicants are asked to...

How to build quality self-service guide for end user

Building a quality self service guide may seem rather simple for the average IT professional; however, it is important to speak in terms that are understandable by the average user reading your guide. If you don't give clear demonstrations and explanations while speaking in understandable terms, the end user will most likely be utterly lost. Building a Self-Service Guide It can be overwhelming when deciding what to put into a self-service guide at times. That is why I use a template; a template should have a logical and easy to understand progression. A good template should include but is not limited to: a table of contents, written step-by-step instructions, organized easy-to-read and clear text, straightforward explanations, and should be broken down into sections. Sections should include sub-sections when more explaining, demonstrating, or defining is required. Using examples and comparisons can also be quite helpful. If you find something to be overwhelming or too complex to explain to the average end user with just a description, you should include examples or comparisons to make it simple and easy to understand. Make your self-service guide appear clear, concise, and easy on the eyes. Make sure to bold certain terms or important words; it is best is some phrases catch the eyes easier. Techniques such as using bold words or phrases can make information ‘stick' to the user's brain a little bit more than it otherwise would (ex. “Select the New Virtual Machine option”). Highlighting and color coding can also be useful to make certain things stand out or to be grouped in a logical manner. It is also important, that if...

Best free online training courses for an IT Computer Support Professional

In the field of IT, certifications, accolades, and qualifications are increasingly important to obtain alongside a college degree. In fact, not only are certifications useful, but in many cases they are expected of a job applicant to have. However, for people trying to get started with their careers, the combined price of training and the certification itself, can be quite expensive. Luckily, there are many free resources and online training courses out there to help us prepare at no cost. Resources Cybrary.it – Cybrary.it is free online training resource that provides courses and training for a variety of certifications such as the CompTIA A+ at no charge. All you need to do to access their resources is sign up and create a free account. Cybrary.it is focused mainly on video training courses and less on practice exams, but if you do want practice exams, you will have to subscribe and pay for them. Professor Messer – Professor Messer is a free online training resource that includes the following certifications: Comptia A+, CompTIA Netowrk+, CompTIA Security+, and Microsoft 70-680. The resources they provide include training courses, videos, course notes, pop quizzes, and study groups. ExamCompass – ExamCompass  is a great resource for CompTIA practice exams and quizzes. They have practice exams for CompTIA A+ 220-901 & 220-902, CompTIA Network+, and CompTIA Security+ certifications. The quizzes are helpful for you to hone your skills in specific topics without taking a full practice exam; they are also useful in preparing you for the practice exams. CrucialExams – CrucialExams is a resource for the CompTIA A+, CompTIA  Network+, and CompTIA  Security+ certifications. At no cost, it provides practice...

How to Prepare and Get Certified for HDI SCA Certification in the Milwaukee Area

The HDI SCA certification benefits help desk professionals and support center analysts so they can provide the best customer service on the job. The certification training focuses on help desk strategies for customer service, highlighting problem solving and trouble shooting skills, call handling procedures, incident management, communication skills, and an introduction to ITIL processes. ITIL processes are five stages that focus on IT services such as service strategy, service design, service transition, service operation, and continual service improvement. This certification confirms that they understand service management processes and practices, while providing a competitive edge for career progression. This certification would look good on a resume for students who are going into computer desktop support career field. Task List Taking a certification exam is not as simple as you would think. There are steps to follow and time spent to study for the exam. Following these tasks will help organize yourself and be ready for the certification exam: Learn about the certification Find out what the exam covers Take classes/Study Take practice tests Schedule an exam After following these tasks and passing the exam make sure to add your new certification to your resume and online profiles. Adding the certification to your resume and online profiles will improve your chances for a job in your field right away. Preparing for the exam Fist thing to do to prepare for the HDI SCA exam is to check what the exam covers. HDI offers training to help you prepare for the exam on their website. The course outline for the exam is split into 8 units: Unit 1: Evolution of the Support...