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Prepare and get certified for Apple Certified iOS Technician (ACiT) in  Milwaukee Area

Prepare and get certified for Apple Certified iOS Technician (ACiT) in Milwaukee Area

Overview of Apple Certified iOS Technician (ACiT) Apple Certified iOS Technician (ACiT) is a Apple certification program that focuses on Apple products that designed, intuitive and focused. This will enable you to troubleshoot and repairing iPhone, iPad, Apple Watch and Apple TV at an Apple Authorized service facility. Part of the certification is that you will be able to maintain, troubleshoot, repair setup, navigate features associated services of iOS devices.   Tasks requirements to take for the Apple Certified iOS Technician (ACiT) Prior acquiring the ACiT 2018 certification, you need to pass the Apple Service Fundamentals Exam (SVC-18A and SVC-17A) and the ACiT 2018 iOS Service Certification Exam (iOS-18A). The exams are available from the Pearson VUE, for more information, please go to https://home.pearsonvue.com/apple These exams can be taken from your own computer. Register and enroll for AciT trainings. The mode of training can be traditional in-person, instructor-led classes, online, self-paced interactive training; online, instructor-led classes and these are offered by multiple Apple Authorized Training Centers worldwide. Apple has ATLAS (Apple Technical Learning Association System) is a website for online training and other learning resources. To check how to access ATLAS, pick courses, needed resources, etc. go to https://support.apple.com/en-us/HT206048 for more information.To officially register for the exam, the website is certifications.apple.com and use your Tech ID https://support.apple.com/en-us/HT206138 to register at an Apple Authorized Training Provider refer to online Pearson VUE. Project Timeline for the Apple Certified iOS Technician (ACiT) Learn about Certification Understand more about the Apple Certified iOS Technician (ACiT). Recognize resources that will be using for the certification.Identify the training or self-service preparation needed for the certification.Research about...

How to build quality self-service guide for end user

Building a quality self service guide may seem rather simple for the average IT professional; however, it is important to speak in terms that are understandable by the average user reading your guide. If you don't give clear demonstrations and explanations while speaking in understandable terms, the end user will most likely be utterly lost. Building a Self-Service Guide It can be overwhelming when deciding what to put into a self-service guide at times. That is why I use a template; a template should have a logical and easy to understand progression. A good template should include but is not limited to: a table of contents, written step-by-step instructions, organized easy-to-read and clear text, straightforward explanations, and should be broken down into sections. Sections should include sub-sections when more explaining, demonstrating, or defining is required. Using examples and comparisons can also be quite helpful. If you find something to be overwhelming or too complex to explain to the average end user with just a description, you should include examples or comparisons to make it simple and easy to understand. Make your self-service guide appear clear, concise, and easy on the eyes. Make sure to bold certain terms or important words; it is best is some phrases catch the eyes easier. Techniques such as using bold words or phrases can make information ‘stick' to the user's brain a little bit more than it otherwise would (ex. “Select the New Virtual Machine option”). Highlighting and color coding can also be useful to make certain things stand out or to be grouped in a logical manner. It is also important, that if...

How to install Windows 10 using VMware

First, we must choose the ‘Create a New Virtual Machine’ option, either from the home screen or the ‘File’ drop down menu.   Choose the ‘Typical’ installation option unless you find it necessary to change the specific settings listed in the description of the ‘Custom’ option. Some of these options include: Compatibility settings, SCSI controller type, virtual disk type, and pre-allocate disk space. There are other settings included in the custom installation as well, but we can change those later. Here, we make sure we have our installation media present, either an ISO file or an installation disk. Browse for and select the appropriate installation media; choose the ‘Installer Disk:’ option if using a disk for installation. Notice that VMware alerts us that it will be using Easy Install. This means that VMware will help automate the installation process by asking some questions before the installation begins. Input your Username, Password, Edition, and Product key for ‘Easy Install’ to use during installation. The product key may be submitted after installation; however, it is important to know what edition of windows 10 that you need (not all keys will work with any edition). You may also choose to log on automatically at this point if you desire. Next, choose a name for the virtual machine; I will be naming mine ITSUP198-WIN10, so I know exactly what the purpose of it is. Choose a location for the virtual machine if the default location is not where you intend to store it. Choose the size of the virtual machine to fit your needs. In this case, the default of 60 GB is...
How to Build a Quality Self Service Guide for End Users

How to Build a Quality Self Service Guide for End Users

Today I will be sharing a few of my tips and tricks on creating a quality self-service guide for end users. Throughout my journey at MATC I have had to write several self-service guides almost every semester. I have learned a lot as I have slowly have gotten better and more confident at creating these step by step guides.  I have found the most important aspects of writing these self-service guides and will discuss them in detail in this article. My first and most important tip is to thoroughly research the topic matter of whatever your making the self-service guide about. Before you can begin the writing process you must have a complete understanding of your subject. I always want to know not only the steps of how to make something work but also why and how it works. Keep in mind you are writing this from a position of knowledge and should be able to speak at length about any aspect of the process. Having a better understanding of how and why things work the way they do will make you be able to write more confidently and better articulate the instructions in your guide. My next tip is before writing the guide you should actually and successfully do whatever you are writing about.  This is important for several reasons one being that it will help you work out any small kinks or bugs in your process that you may have missed if you are just writing from theory rather than practice. I think this also helps you to write the guide in a step by step fashion....