Warning: A non-numeric value encountered in /homepages/39/d518120989/htdocs/itsupport/wp-content/themes/Divi/functions.php on line 5607

Katherine Whitson

ITSUP 177-600

Project 01

Why become Apple certified?

To become Apple certified is a great accomplishment. Because Apple is a very closed source company, it is often found difficult to make repairs to these computers. When people have an issue with their Apple computer, they are often referred to an Apple store for repairs to their computers. To become Apple certified would provide you with the knowledge to repair these devices. You will learn the ins and outs of Apple’s operating systems, how to troubleshoot the issues, as well as hardware issues. Let it be known that becoming certified by apple does not make you an authorized Apple technician on behalf of Apple. By opening a computer, the warranty will be void.

How do I start?

Beginning the process to gain a certification is not a difficult task. You can simply make an easy google search or look on Apple’s website. By clicking on the link below:

https://support.apple.com/en-us/HT205332

This link provides a great deal of Apple’s certification training.

Where are the classes held?

The classes can be done one of two ways. Apple does provide in person classes which are hosted in different areas of the county. If you choose the in-person class, you will have to travel to the class location. The in-person class lasts for four consecutive days lasting from 9am-5pm. Attendance is mandatory as missing even one day will jeopardize your learning experience. The other way to take Apple’s class is the online method. By taking the class online, you can do it at your own pace. This is very useful for those who may not be able to travel or take off work for four days. The online class is hosted through Apple’s classroom environment website called ATLAS. To gain access to ATLAS, you will have to create a tech ID. Once this is done, you will be able to log onto ATLAS where you can sign up for the classes that you would like to take.

Links for reference to Apple’s website:

https://support.apple.com/en-us/HT204586

https://support.apple.com/en-us/HT206048

What do the classes teach?

There are three classes involved in becoming Apple certified.

The classes are SVC-18A, ACiT 2018, and ACMT 2018.

What is SVC-18A? This is a fundamentals class for Apple’s services in the year 2018. The class goes over basic customer service lessons, hardware, software, and basic safety guidelines.

Reference link for this exam: https://support.apple.com/en-us/HT209047

What is ACiT 2018? This class teaches the fundamentals of Apple’s iOS for Apple iPhones. Because the class is 2018, you will have the knowledge to do repairs on iPhone 8, 8Plus, and iPhone X. These are the most recent flagship phones.

Reference link for this exam: https://support.apple.com/en-us/HT209048

What is ACMT 2018? ACMT is a class that will teach you the fundamentals of various MacBook models as well as iMac. Because MacBooks come in different sizes, this class goes over each one as the hardware can be different.

Reference link for this exam: https://support.apple.com/en-us/HT209049

How much will it cost?

The approximate price of each class is $2,800. Each class prepares you for its corresponding certification exam. Please note that this does not include the cost of travelling or stay if the class is taken in person.

The price is $20 per exam.

I took the classes, now what?

So, you finished your classes. The next step is preparing for the exams. For each class, review your notes very carefully. Create study sessions for yourself as this will be the most effective way that you will retain information. Create flash cards and quiz yourself to remember key information. If you think you are done studying, study some more.

The exam

Each class has an exam that must be taken to gain the credit. You can schedule these exams through the website Pearson VUE. The exams are open resource, so it is recommended to use your notes and ATLAS as a resource to help you answer the questions on the exam. Also, before scheduling your exams, make sure you have completed the requirements. The exams must be taken in order so make sure you schedule them correspondingly.

The SVC-18A exam is the first exam you should take as it is a pre-requirement for ACiT and ACMT. There are 5 sections for this exam totaling 70 questions with a time limit of two hours. You must score an 80% or higher overall on this exam which translates to at least 56/70 items passed. This exam also has two additional sections that are scored separately from the rest of the exam, and both must be passed. The first section is ESD precautions which you must achieve at least a score of 10/12. The second section is the Safety section which you also must achieve a score of at least 10/12. The last two sections include customer experience and product knowledge.

Once you have completed the SVC-18A exam, you can move on to the last two exams. These include the ACiT 2018, and ACMT 2018. These exams are similar as they are also open source exams with a two-hour time limit.

The ACiT 2018 exam is based on iOS. This exam has two sections totaling in 70 questions. To pass this exam, you must score an 80% or higher on this exam, which translates to at least 56/70 items passed. The beginning of this exam includes seven demographic questions that are not scored and do not count towards the two-hour time limit. The two sections of this exam are troubleshooting, and servicing iPhones. The exam includes both software and hardware related questions pertaining to iPhones 5c/5s to the newest iPhone X.

The ACMT exam is based on Apple computers. This includes various MacBook airs, pros, and iMacs. This exam also has two sections totaling in 70 questions. To pass this exam, you must score an 80% or higher on this exam, which translates to at least 56/70 items passed. The beginning of this exam also includes seven demographic questions that are not scored and do not count towards the two-hour time limit. The two sections of this exam are troubleshooting and repairing the Mac Family. The questions are both hardware and software related.