ITSUP-108 Enterprise Desktop Support Technician 70-685 Certification Exams Preparation Training Course at Milwaukee Area Technical College (MATC)

ITSUP-108 Enterprise Desktop Support Technician 70-685 course has been designed specifically for Tier 2 support environments where IT professionals are working with Windows 7. Students utilize state of the art Microsoft Surface Pro tablets as part of the class. This course builds upon the knowledge and experiences gained from working with Windows 7 and Windows 8 in a Corporate Support environment.

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ITSUP-108 : Windows 7, Enterprise Desktop Support Technician Curriculum:

1: Windows 7 Recovery Environment

Configuring and Troubleshooting Startup Settings
Operating System Services Issues
Module Review

2: Using Group Policy

Resolving Client Configuration Failures
Help Desk Trouble Tickets
Module Review

3: Hardware Device and Driver Issues

Physical Failures
Device Driver Failures
Manage Unsigned Drivers
Install Driver in Driver Store
Manage Device Driver Installation
Help Desk Incidence Reports
Module Review

4: Network Connectivity Issues

Understanding Network Settings
Troubleshoot IPv4 Connectivity
Name Resolution
IPV6 Networks
Module Review

5: Remote Connectivity Issues

Creating a VPN Connection
Network Policy Settings
Using Remote Desktop
Using Remote Assistance
NAP Issues
DirectAccess Issues
Module Review

6: Logon and Resource Access Issues

Configure Password Policies and User Properties
Identify Logon Errors
User Profile and File Access Issues
Offline Files and Printer Access Issues
File Access Trouble Ticket
Module Review

7: Security Issues

Encrypting and Recovering a File
Recovering BitLocker-Protected Drives
Internet Explorer and Content Access Issues
File Permissions Issues
File Access Permissions
Module Review

8: Operating System and Application Issues

Application Operations Issues
Applying Application and Windows Updates
Module Review

9: Performance Related Issues

Resource Monitor
Performance Monitor
Data Collector Set
Performance Monitor Alerts
Overview of Event Viewer
Assign a Task to an Event
Module Review

[expand title=”IT Support Educational Credentials”]

Following IT Computer Support Academic offering are available at MATC:

IT Service Center Technician Pathway Certificate
Microsoft Enterprise Desktop Support Technician Specialist Pathway Certificate
Level 2 Service Center Technician Pathway Certificate
Advanced Technical Support Pathway Certificate
IT Computer Support Specialist Associate Degree Program
Review MATC IT Computer Support Specialist Pathways to learn more about courses that are part of the certificates and Associate Degree Program.

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[expand title=”Study for Information Technology (IT) Industry Certifications”]

IT Computer Support Program prepares you for the following Industry Certifications:

COMPTIA A+ Certification
COMPTIA Mobility + Certification
Apple Certified Support Professional (ACSP)
HDI-SCA (Help Desk Institute Support Center Analyst Certification)
HDI-DST (Help Desk Institute Deskside Support Technician Certification)
ITIL Foundation (ITIL Foundation Certification)
Microsoft Enterprise Desktop Support Technician Certification (MCSA Microsoft Certification Exam 70-685)
Microsoft Certified Technology Specialist: Windows 7 Certification (MCTS Exam 70-680: Windows 7 Configuration)
Microsoft Office Specialist Certification (Latest version of Microsoft Office)
COMPTIA Security+ Certification (COMPTIA Security Plus)
COMPTIA Network+ Certification (COMPTIA Net+)

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[expand title=”IT Computer Support Classes “]

Following IT Computer Support Classes are being offered:

COMPSW-106 Introduction to Microsoft Office – Word, Excel, Power Point (Microsoft Office Specialist – MOS)
ITSUP-101 Computer Information Systems Fundamentals
ITSUP-102 COMPTIA A+ Essentials
ITNET-101 Network Communications Network+ (Net+ Plus)
ITSEC-124 COMPTIA Network Security+ (Sec+)
ITSUP-140 Support Center Analyst (HDI-SCA, HDI-DST, ITIL Foundation)
ITSUP-108 Enterprise Desktop Support Technician (MCSA Microsoft Certification Exam 70-685)
ITSUP-150 Mobile Device Repair
ITSUP-152 Apple OSX Certified Support Professional (ACSP)
IT-107 Social Networking and Communication
ITSUP-153 Mobility Plus Admin (IOS, Android, Windows Mobile)
ITSUP-176 IT Project Management
ITNET-110 Windows 7 Administration (MCTS Exam 70-680)
ITSUP-198 Computer Support Internship
ITSUP-199 Computer Support Specialist Final Project

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[expand title=”Milwaukee Area Technical College (MACT) Campuses and Locations “]

Milwaukee Area Technical College Campuses, Locations and Service Area

MATC has campuses in Milwaukee, West Allis, Oak Creek and Mequon helping Southeast Wisonsin student from Ozaukee, Washington, Waukesha, Walworth, Sheboygan, Port Washington and Dodge counties to get trained in the state of the art technologies: Windows 7, Windows 8, IOS, Android, Windows, Surface Pro 1, Surface Pro 2, Surface Pro 3, Google Nexus, Samsung Galaxy, iPhone, iPad and more.

If you live in one of the above listed areas, consider applying for – MATC IT Computer Support Associate degree and Certification Program. Milwaukee Area Technical College (MATC) is proudly servicing Greater Milwaukee area: Brookfield, Brown Deer, Burlington, Caledonia, Cedarburg, Cudahy, Elkhorn, Fort Atkinson, Franklin, Germantown, Glendale, Grafton, Greendale, Greenfield, Hartford, Menomonee Falls, Mequon, Mount Pleasant, Muskego, New Berlin, Oak Creek, Oconomowoc, Pewaukee, Port Washington, Richfield, Shorewood, South Milwaukee, Sussex, Watertown, Wauwatosa, West Allis, West Bend, Whitefish Bay, Whitewater, Racine, Kenosha, Addison, Barton, Bayside, Belgium, Big Bend, Bohners Lake, Browns Lake, Brownsville, Butler, Chenequa, Clyman, Darien, Delafield (city), Delafield (town), Delevan, Dousman, Dover, Eagle, Eagle Lake, East Troy, Elkhorn, Elm Grove, Elmwood Park, Erin, Farmington, Fox Lake, Fox Point, Franksville, Fredonia, Genesee, Hales Corners, Hartland, Horicon, Hustisford, Iron Ridge, Jackson, Jefferson, Johnson Creek, Juneau, Kekoskee, Kewaskum, Lac La Belle, Lake Geneva, Lake Mills, Lannon, Leroy, Lisbon, Lomira, Lowell, Mayville, Merton, Mukwonago, Nashotah, Neosho, Newburg, North Bay, North Prairie, Norway, Oconomowoc Lake, Okauchee Lake, Ottawa, Palmyra, Village of Pewaukee, Polk, Randolph, Raymond, Reeseville, River Hills, Rochester, Saukville, Slinger, St. Francis, Sturtevant, Sullivan, Summit, Theresa, Thiensville, Town of Germantown, Trenton, Union Grove, Vernon, Wales, Walworth, Waterford, Waterloo, Waupun, Wayne, West Milwaukee, Williams Bay, Wind Lake, Wind Point, Yorkville and other locations. Financial aid is available for qualifying candidates.
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Click here to Register for ITSUP-108 Enterprise Desktop Support Technician 70-685 Certification Exams Preparation Training Course at MATC