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ITSUP-108 Enterprise Desktop Support Technician 70-685 Certification Exams Preparation Training Course at Milwaukee Area Technical College (MATC)



ITSUP-108 Enterprise Desktop Support Technician 70-685 course has been designed specifically for Tier 2 support environments where IT professionals are working with Windows 7. Students utilize state of the art Microsoft Surface Pro tablets as part of the class. This course builds upon the knowledge and experiences gained from working with Windows 7 and Windows 8 in a Corporate Support environment.

ITSUP-108 : Windows 7, Enterprise Desktop Support Technician Curriculum:

 1: Windows 7 Recovery Environment

  • Configuring and Troubleshooting Startup Settings
  • Operating System Services Issues
  • Module Review

 2: Using Group Policy

  • Resolving Client Configuration Failures
  • Help Desk Trouble Tickets
  • Module Review

 3: Hardware Device and Driver Issues

  • Physical Failures
  • Device Driver Failures
  • Manage Unsigned Drivers
  • Install Driver in Driver Store
  • Manage Device Driver Installation
  • Help Desk Incidence Reports
  • Module Review

 4: Network Connectivity Issues

  • Understanding Network Settings
  • Troubleshoot IPv4 Connectivity
  • Name Resolution
  • IPV6 Networks
  • Module Review

5: Remote Connectivity Issues

  • Creating a VPN Connection
  • Network Policy Settings
  • Using Remote Desktop
  • Using Remote Assistance
  • NAP Issues
  • DirectAccess Issues
  • Module Review

6: Logon and Resource Access Issues

  • Configure Password Policies and User Properties
  • Identify Logon Errors
  • User Profile and File Access Issues
  • Offline Files and Printer Access Issues
  • File Access Trouble Ticket
  • Module Review

7: Security Issues

  • Encrypting and Recovering a File
  • Recovering BitLocker-Protected Drives
  • Internet Explorer and Content Access Issues
  • File Permissions Issues
  • File Access Permissions
  • Module Review

8: Operating System and Application Issues

  • Application Operations Issues
  • Applying Application and Windows Updates
  • Module Review

9: Performance Related Issues

  • Resource Monitor
  • Performance Monitor
  • Data Collector Set
  • Performance Monitor Alerts
  • Overview of Event Viewer
  • Assign a Task to an Event
  • Module Review


[expand title=”IT Support Educational Credentials”]

Following IT Computer Support Academic offering are available at MATC:

  • IT Service Center Technician Pathway Certificate
  • Microsoft Enterprise Desktop Support Technician Specialist Pathway Certificate
  • Level 2 Service Center Technician Pathway Certificate
  • Advanced Technical Support Pathway Certificate
  • IT Computer Support Specialist Associate Degree Program
  • Review MATC IT Computer Support Specialist Pathways to learn more about courses that are part of the certificates and Associate Degree Program.


[expand title=”Study for Information Technology (IT) Industry Certifications”]

IT Computer Support Program prepares you for the following Industry Certifications:

  • COMPTIA A+ Certification
  • COMPTIA Mobility + Certification
  • Apple Certified Support Professional (ACSP)
  • HDI-SCA (Help Desk Institute Support Center Analyst Certification)
  • HDI-DST (Help Desk Institute Deskside Support Technician Certification)
  • ITIL Foundation (ITIL Foundation Certification)
  • Microsoft Enterprise Desktop Support Technician Certification (MCSA Microsoft Certification Exam 70-685)
  • Microsoft Certified Technology Specialist: Windows 7 Certification (MCTS Exam 70-680: Windows 7 Configuration)
  • Microsoft Office Specialist Certification (Latest version of Microsoft Office)
  • COMPTIA Security+ Certification (COMPTIA Security Plus)
  • COMPTIA Network+ Certification (COMPTIA Net+)


[expand title=”IT Computer Support Classes “]

Following IT Computer Support Classes are being offered:

  • COMPSW-106 Introduction to Microsoft Office – Word, Excel, Power Point (Microsoft Office Specialist – MOS)
  • ITSUP-101 Computer Information Systems Fundamentals
  • ITSUP-102 COMPTIA A+ Essentials
  • ITNET-101 Network Communications Network+ (Net+ Plus)
  • ITSEC-124 COMPTIA Network Security+ (Sec+)
  • ITSUP-140 Support Center Analyst (HDI-SCA, HDI-DST, ITIL Foundation)
  • ITSUP-108 Enterprise Desktop Support Technician (MCSA Microsoft Certification Exam 70-685)
  • ITSUP-150 Mobile Device Repair
  • ITSUP-152 Apple OSX Certified Support Professional (ACSP)
  • IT-107 Social Networking and Communication
  • ITSUP-153 Mobility Plus Admin (IOS, Android, Windows Mobile)
  • ITSUP-176 IT Project Management
  • ITNET-110 Windows 7 Administration (MCTS Exam 70-680)
  • ITSUP-198 Computer Support Internship
  • ITSUP-199 Computer Support Specialist Final Project


[expand title=”Milwaukee Area Technical College (MACT) Campuses and Locations “]

Milwaukee Area Technical College Campuses, Locations and Service Area

MATC has campuses in Milwaukee, West Allis, Oak Creek and Mequon helping Southeast Wisonsin student from Ozaukee, Washington, Waukesha, Walworth, Sheboygan, Port Washington and Dodge counties to get trained in the state of the art technologies: Windows 7, Windows 8, IOS, Android, Windows, Surface Pro 1, Surface Pro 2, Surface Pro 3, Google Nexus, Samsung Galaxy, iPhone, iPad and more.

If you live in one of the above listed areas, consider applying for – MATC IT Computer Support Associate degree and Certification Program. Milwaukee Area Technical College (MATC) is proudly servicing Greater Milwaukee area: Brookfield, Brown Deer, Burlington, Caledonia, Cedarburg, Cudahy, Elkhorn, Fort Atkinson, Franklin, Germantown, Glendale, Grafton, Greendale, Greenfield, Hartford, Menomonee Falls, Mequon, Mount Pleasant, Muskego, New Berlin, Oak Creek, Oconomowoc, Pewaukee, Port Washington, Richfield, Shorewood, South Milwaukee, Sussex, Watertown, Wauwatosa, West Allis, West Bend, Whitefish Bay, Whitewater, Racine, Kenosha, Addison, Barton, Bayside, Belgium, Big Bend, Bohners Lake, Browns Lake, Brownsville, Butler, Chenequa, Clyman, Darien, Delafield (city), Delafield (town), Delevan, Dousman, Dover, Eagle, Eagle Lake, East Troy, Elkhorn, Elm Grove, Elmwood Park, Erin, Farmington, Fox Lake, Fox Point, Franksville, Fredonia, Genesee, Hales Corners, Hartland, Horicon, Hustisford, Iron Ridge, Jackson, Jefferson, Johnson Creek, Juneau, Kekoskee, Kewaskum, Lac La Belle, Lake Geneva, Lake Mills, Lannon, Leroy, Lisbon, Lomira, Lowell, Mayville, Merton, Mukwonago, Nashotah, Neosho, Newburg, North Bay, North Prairie, Norway, Oconomowoc Lake, Okauchee Lake, Ottawa, Palmyra, Village of Pewaukee, Polk, Randolph, Raymond, Reeseville, River Hills, Rochester, Saukville, Slinger, St. Francis, Sturtevant, Sullivan, Summit, Theresa, Thiensville, Town of Germantown, Trenton, Union Grove, Vernon, Wales, Walworth, Waterford, Waterloo, Waupun, Wayne, West Milwaukee, Williams Bay, Wind Lake, Wind Point, Yorkville and other locations. Financial aid is available for qualifying candidates.


Click here to Register for ITSUP-108 Enterprise Desktop Support Technician 70-685 Certification Exams Preparation Training Course at MATC