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Introducing IT Computer Support Specialist Pathway – Education designed for student’s flexibility

MATC’s IT Computer Support Specialist Pathways are designed to help students choose between the different educational educational credential available for IT Computer Support Specialist Program. Pathway allows students to start small and get a certificate in one semester to start searching for the jobs. After getting the certificate students can either continue their studies while being employed (most of IT Computer Support courses are offered in the evenings or online) or take a break in education and return back to the studies later. Student don’t even have to be part of any program and might be taking a course to get better with specific skills and/or technologies. We have designed IT Computer Support Pathway in such way that any technical course students take counts toward either Certificate, Technical Diploma or Associate Degree Educational credentials. Most of the courses are also interchangeable with other MATC programs and also can be transferred toward 4 year degrees.

Pathways are also helpful for students that might have different interests and goals with IT Support technologies, since it offers transfer opportunities to other IT Programs inside or outside of MATC. Curriculum is offered in different methods for flexibility of scheduling. Financial Aid is available to qualified candidates.

IT Computer Support Pathway offers students following benefits:

  • – Allow students to get educational credentials as they gradually complete studies, by using embedded certificates and technical diplomas
  • – Build a pathway for IT Support graduates to introduce embedded Certificates and Technical diplomas to provide better employment value for the students and make it easier for them to find the job, after graduating with educational credentials from MATC
  • – Allow students to get selective educational credentials in 6 month or less to help them start looking for a jobs in IT Support industry after graduation
  • – Allow students, that had to stop the studies due to employment or family situations, to return back to college and continue their studies to allow them to progress and grow in their current careers
  • – Refresh the program courses to introduce classes with the current skills, in demand by Milwaukee area employers, to give MATC IT Support graduates completive advantage and help secure and keep jobs
  • – Improve classroom supplies utilization by adding more exercises into the curriculum that use modern technologies
  • – Accommodate many needs for prospective student candidates with different objectives and different levels of IT experience

Below is the complete list of MATC IT Support educational credentials and diagram which shows how students can progress in their IT Support education by starting with one semester Certificates, earning Technical Diplomas and graduating with Associate Degree:

You can view the entire MATC IT Computer Support Specialist Pathway here

2015-07-07 MATC.IT.Computer.Support.Pathway.v10.3

IT Computer Support Program is part of a career pathway. What this means is that students may earn credential(s) along the way to completing your associate degree or technical diploma.  To learn about the benefits of career pathways we highly recommend you see MATC advisor for guidance in determining what classes to take towards your program.  Visit one of the Counseling and Advising Centers at any MATC campus.

Counseling and Advising Center Locations:

  • – Milwaukee Campus  414-297-6267, Room S203
  • – Oak Creek Campus  414-571-4500, Room A106
  • – West Allis Campus  414-456-5510, Room 120
  • – Mequon Campus  262-238-2200, Room A110

The center hours are Monday-Thursday, 7:45am-6pm and on Fridays 7:45am-4pm.

Download MATC IT Computer Support Pathway here        Download 2015-2016 MATC IT Computer Support Specialist Pathways

 

Program

Program Title

Job Titles

Program Outcomes
61-154-1 Service Center Technician

  • •Help Desk Specialist
  • •Service Technician
  • •User Support Specialist
  • •Desktop Support Specialist
  • •IT Field Technician
  • •Technical Support Specialist

 
 

  • •Utilize soft skills and customer service skills to help
    end-user troubleshoot issues
    •Apply analytical and problem-solving skills to resolve end-user issues
  • Perform basic computer system functions and operations
    using the command line and shell scripts
  • •Develop and maintain technical documentation.
  • •Train end users.
  • •Provide user support by using service management and
    incident management systems.
  • •Perform common help desk and end-user support functions
    using current technologies and protocols.
  • •Configure and deploy Windows laptops and servers
61-154-2 Microsoft Enterprise Desktop Support
Specialist

  • •Help Desk Specialist
  • •Service Technician
  • •User Support Specialist
  • •Desktop Support Specialist
  • •IT Field Technician
  • •Technical Support Specialist
  • •Windows Support Specialist
  • •Software Technical Support Technician

 

  • •Utilize soft skills and customer service skills to help
    end-user troubleshoot issues
    •Apply analytical and problem-solving skills to resolve end-user issues
  • Perform basic computer system functions and operations
    using the command line and shell scripts
  • •Develop and maintain technical documentation.
  • •Train end users.
  • •Provide user support by using service management and
    incident management systems.
  • •Configure and deploy Windows laptops and servers
  • •Support, monitor and troubleshoot Windows computers
  • •Support integration of Windows and non-Windows Devices
    with Enterprise technologies
61-154-3 Level 2 – Service Center Technician

  • •Help Desk Specialist
  • •Service Technician
  • •User Support Specialist
  • •Desktop Support Specialist
  • •IT Field Technician
  • •Technical Support Specialist
  • •Network Management Technician
  • •Network Administrator
  • •Network Assistant
  • •Desktop Security Support Specialist

 

  • •Utilize soft skills and customer service skills to help
    end-user troubleshoot issues
    •Apply analytical and problem-solving skills to resolve end-user issues
  • Perform basic computer system functions and operations
    using the command line and shell scripts
  • •Develop and maintain technical documentation.
  • •Train end users.
  • •Provide user support by using service management and
    incident management systems.
  • •Secure network devices to protect company assets
  • •Implement client systems on a network.
    •Install and upgrade hardware and software.
    •Install, support, and maintain a Local Area Network (LAN) and/or Wide
    Area Network (WAN).
30-154-6 IT – User Support Technician

  • •Help Desk Specialist
  • •Service Technician
  • •User Support Specialist
  • •Desktop Support Specialist
  • •IT Field Technician
  • •Technical Support Specialist
  • •Apple Support Specialist
  • •Mobile Device Support Specialist
  • •Mobile Device Repair Technician 
  • •Apple Support Specialist

 
 
 
 

  • •Utilize soft skills and customer service skills to help
    end-user troubleshoot issues
    •Apply analytical and problem-solving skills to resolve end-user issues
  • Perform basic computer system functions and operations
    using the command line and shell scripts
  • •Develop and maintain technical documentation.
  • •Train end users.
  • •Provide user support by using service management and
    incident management systems.
  • •Administer and support iOS, Android and Windows
    smartphones and tablets
  • •Repair iOS, Android and Windows laptops, smartphones and
    tablets
  • •Deploy mobile technologies on the enterprise and integrate
    with existing infrastructure
31-154-6 IT-Computer Support Technician

  • •Help Desk Specialist
  • •Service Technician
  • •User Support Specialist
  • •Desktop Support Specialist
  • •IT Field Technician
  • •Technical Support Specialist
  • •Network Management Technician
  • •Network Administrator
  • •Network Assistant

 
 
 

  • •Utilize soft skills and customer service skills to help
    end-user troubleshoot issues
  • •Apply analytical and problem-solving skills to resolve
    end-user issues
  • Perform basic computer system functions and operations
    using the command line and shell scripts
  • •Develop and maintain technical documentation.
  • •Train end users.
  • •Provide user support by using service management and
    incident management systems.
  • •Install, configure and support desktop and server
    operating systems
  • •Configure and deploy Windows laptops and servers
  • •Support, monitor and troubleshoot computers and computer
    networks
  • •Support, monitor and troubleshoot Windows computers
  • •Support integration of Windows and non-Windows Devices
    with Enterprise technologies
  • •Repair iOS, Android and Windows laptops, smartphones and
    tablets
  • •Deploy mobile technologies on the enterprise and integrate
    with existing infrastructure
  • •Secure network devices to protect company assets
  • •Implement client systems on a network.
  • •Install and upgrade hardware and software.
  • •Install, support, and maintain a Local Area Network (LAN)
    and/or Wide Area Network (WAN).
31-154-7 IT-Help Desk Support Specialist

  • •Help Desk Specialist
  • •Service Technician
  • •User Support Specialist
  • •Desktop Support Specialist
  • •IT Field Technician
  • •Technical Support Specialist
  • •Network Management Technician
  • •Network Administrator
  • •Network Assistant
  • •Windows Support Specialist
  • •Apple Support Specialist
  • •Mobile Device Support Specialist
  • •Mobile Device Repair Technician 
  • •User Security Support Specialist

  • •Utilize soft skills and customer service skills to help
    end-user troubleshoot issues
    •Apply analytical and problem-solving skills to resolve end-user issues
  • •Perform basic computer system functions and operations
    using the command line and shell scripts
  • •Develop and maintain technical documentation.
  • •Train end users.
  • •Provide user support by using service management and
    incident management systems.
  • •Install, configure and support desktop and server
    operating systems
  • •Configure and deploy Windows and OSX laptops and servers
  • •Administer and support iOS, Android and Windows
    smartphones and tablets
  • •Support, monitor and troubleshoot computers and computer
    networks
  • •Support, monitor and troubleshoot Windows computers
  • •Support integration of Windows and non-Windows Devices
    with Enterprise technologies
  • •Repair iOS, Android and Windows laptops, smartphones and
    tablets
  • •Deploy mobile technologies on the enterprise and integrate
    with existing infrastructure
    •Secure network devices to protect company assets
  • •Implement client systems on a network.
  • •Install and upgrade hardware and software.
  • •Install, support, and maintain a Local Area Network (LAN)
    and/or Wide Area Network (WAN).
  • •Apply teamwork skills and work collaboratively within IT
    project teams
10-154-3 IT-Computer Support Specialist

  • •Help Desk Specialist
  • •Service Technician
  • •User Support Specialist
  • •Desktop Support Specialist
  • •IT Field Technician
  • •Technical Support Specialist
  • •Network Management Technician
  • •Network Administrator
  • •Network Assistant
  • •Windows Support Specialist
  • •User Security Support Specialist
  • •Apple Support Specialist
  • •Mobile Device Support Specialist
  • •Mobile Device Repair Technician 
  • •Technical Consultant
  • •User Software Trainer

 
 
 

  • •Utilize soft skills and customer service skills to help
    end-user troubleshoot issues
    •Apply analytical and problem-solving skills to resolve end-user issues
  • •Perform basic computer system functions and operations
    using the command line and shell scripts
  • •Develop and maintain technical documentation.
  • •Train end users.
  • •Provide user support by using service management and
    incident management systems.
  • •Install, configure and support desktop and server
    operating systems
  • •Configure and deploy Windows and OSX laptops and servers
  • •Administer and support iOS, Android and Windows
    smartphones and tablets
  • •Support, monitor and troubleshoot computers and computer
    networks
  • •Support, monitor and troubleshoot Windows computers
  • •Support integration of Windows and non-Windows Devices
    with Enterprise technologies
  • •Repair iOS, Android and Windows laptops, smartphones and
    tablets
  • •Deploy mobile technologies on the enterprise and integrate
    with existing infrastructure
  • •Secure network devices to protect company assets
  • •Implement client systems on a network.
  • •Install and upgrade hardware and software.
  • •Install, support, and maintain a Local Area Network (LAN)
    and/or Wide Area Network (WAN).
  • •Use Cloud and Mobile productivity tools to improve
    business effectiveness
  • •Apply teamwork skills and work collaboratively within IT
    project teams