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There are many different certifications that you can achieve with a little hard work and dedication. You will need to look at all the possible certifications you can get, and then decide on which one is the best fit for you. The HDI-SCA certifications in Milwaukee are also very good certifications to have. HDI’s overall mission is to facilitate professional development and to foster organizational success through exception customer service, with a focus on help and support desk operations. Being HDI certified shows that you have that baseline of knowledge for the position. They know that you passed the HDI certification test and can do the job. You will be more likely to get the job if you have one than if you do not.

There are many different types of HDI certifications you can get, all which will help you greatly. Each HDI exam consists of 65 multiple choice questions and needs to be completed in 75 minutes (1 hour and 15 minutes) and score a minimum score of 80% to pass the certification test. Each certification test is around $145.00 USD. Some of the certification exams range up to as much as $225.00. Those are for director and manager certifications.  There are practice tests you can take which I would highly recommend. Taking practice tests before going to the real exam can help you are greatly and reduce some stress while taking the test having some practice doing it already.

You will need to be prepared to study for a couple hours every day for the exam. You want to make sure you pass it the first time you take it, so you don’t waste money and must re take it. Create a schedule, write down your daily activities and duties you need to complete and then set aside some time each day to study for the exam and take practice exams online. You can set aside 1 hour a day or more if you have more time, the more the better. HDI has courses that you can enroll in to help you prepare for certification exam. These courses would be very beneficial to take, extra studying outside of courses will need to be done as well.

Being HDI certified sets you apart from other applicants when applying for jobs. It shows that you went that extra step to further your education and have a baseline of knowledge that they know you have by passing the certification exam. In the course, you will learn; the process of incident management, critical thinking skills to resolve incidents quickly and consistently, importance of total contact ownership, an awareness of the core help desk processes and best practices used in service and support centers, Valuable active listening skills and effective communication strategies, proven techniques for improving customer interactions, and effective support center strategies for managing difficult customers. The course offers 8 different units preparing you for the certification exam. The course will be a huge help to pass exam through the 8 different class units. This is the best way to prepare for the exam along with studying outside of the course and taking the practice exams. However, the course costs extra money, for a virtual classroom, or an in-person classroom, it will cost $1,500 for the course. If you want to just take the class online, it will cost $750.00.

Many people said that taking the class helped them pass very easily. They said that it, “prepared them very well” for the exam. However, taking the class and then the exam is pricy. People that studied online for free also had great success. If you set aside the time that the test deserves you should have no problem passing. Take the practice tests, watch videos, use online tools, and set your schedule to allow for time to study.

If you are looking to get a job in the IT field or IT support field, you should really consider the HDI-SCA certification. It will only help you out in the long run getting a good job in the IT field and set you apart from others without certifications. After completing this certification, you will also have a lot of knowledge to possibly complete other certifications along with it. The more the better.  You can complete other HDI certifications after completing the HDI-SCA certification because you will have a good knowledge of the topic already by passing that exam.

There are some free practice exams online that you can find and other questions people have posted online that can help you. You can also buy practice exams that may be a little more help. The ones that you need to purchase are professional practice exams and may prepare you better than a free version. The paid versions you can buy here https://www.thinkhdi.com/certification/professional/practice-test.aspx. All of the practice exams are around $80.00. So if you do not want to pay for the course and the exam you could just buy a practice exam and practice on that and continue to research additional information. However, if you are an HDI member, the practice test is only $69.00.

To conclude, I urge you to go out and research the HDI certification exams. They can help your career substantially just by taking and passing 1 more exam. The benefits of the certification outweigh the costs of taking the exam. Just make sure to make a schedule and schedule time to study each day and take practice exams. With a little hard work, and dedication, you can be HDI certified.