As part of IT Computer Support program at MATC you can earn certificates, technical diploma(s) and Associate Degree. Some of the students asked, what are the skills, students can learn as part of certificates. Below information shows you the skills students can learn, once they complete courses for particular certificate.

Information below is grouped by Certificates. It lists courses that students will complete as part of the certificates and also shows the skills students will attain as part of the learning process

If you have any questions about resume writing or questions about the program feel free to approach your instructor or email me.

ITSUP-101 Computer Information Systems Fundamentals

• Identify computer information systems and their role in business
• Introduction and working knowledge of Microsoft Office Suite applications (Microsoft Word, Microsoft Excel, Microsoft Power Point)
• Knowledge of mobile computing devices and platforms (IOS and Android)
• Computers and Digital Basics
• Computer Hardware and Computer Software
• Operating Systems and File Management
• LANs and WLANs
• The Internet
• The Web and E-Mail
• Digital Media
• The Computer Industry: History, Careers and Ethics
• Information Systems Analysis and Design
• Basics of Databases and Computer Programming

 

ITSUP-102 CompTIA A+ Essentials and IT Technician

• Motherboard, BIOS, Videocard and other PC components configuration
• Installation and configuration of expansion cards
• Printer configuration and maintenance
• Working knowledge of features and requirements of various Microsoft Operating Systems (Windows 7, Windows 8 etc)
• Install and Configuration of operating system using the most appropriate method
• Build, troubleshoot and repair common desktop PC systems
• Install, configure and troubleshoot Microsoft Desktop OS
• Setup and configure Network services and OS Security
• Identify hardware and software issues and effectively troubleshoot them in business environment
• Setup and configure Windows networking on a client/desktop
• Perform preventive maintenance procedures on Windows PC
• Working knowledge of basic Windows OS security settings

 

ITSUP-108 Enterprise Desktop Support Technician

• Leverage the User State Migration Tool to ensure users have the same data and settings after an upgrade
• Utilize different virtualization technologies including Windows XP mode
• Utilize licensing and activation including Multiple Activation Keys and the Key Management Service server
• Understand the different types of images used to deploy Windows 7 using lite-touch and zero-touch installations
• Automate tasks by using the command prompt and Power Shell tools
• Understand different updates and how to implement into the Windows 7 Operating System
• Use tools like Event Viewer and Action Center to resolve performance issues
• How to use Windows Recovery Environment and troubleshoot common boot issues
• Connect a Windows 7 system in a network
• Use the Network and Sharing Center to check and verify connectivity
• Troubleshoot network connectivity problems
• Understand how resources are accessed in a network
• Identify and resolve common network printing issues
• Understand how Windows 7 functions in a domain
• How to join a domain and basic differences between authentication and authorization
• Resolve logon issues and how different profiles are used
• Basics of anti-malware software
• Learn the important concepts related to Group Policy
• Configure Group Policy settings that you can use to control Windows 7 behavior in a domain
• Know the security capabilities that come with Windows 7
• Recover keys needed to restore an enterprise user’s data
• Windows Firewall

ITSUP-140 Support Center Analyst  (HDI-SCA, HDI-DST, ITIL)

• Process of incident management, from detection and recording to closure
• Critical thinking skills to resolve incidents quickly and consistently
• Leadership at support center. Total contact ownership
• Knowledge of core help desk processes and best practices used in service and support centers
• Active listening skills and effective communication skills
• Proven techniques and best practices for improving customer interactions
• Interpersonal and business communication skills using a variety of technology platforms including email, live chat, phone support and desk side support
• Oral and Written communication skills used in the business environment
• Understanding of the ITIL framework and its use in an organization
• Tasks prioritization and self-management
• How to effectively work individually and in the team environment
• Utilize IT Service Management tools to record, route, resolve and log incidents
• Collaboration with internal and external customers
• Effective Support Center strategies for managing difficult customers

ITNET-110 – Manage Windows Desktop Client OS

• Install, configure and troubleshoot Windows client
• Troubleshoot software installation issues (Installation permissions, Licensing restrictions, Digital Signing)
• Solve software failure issues (Log files review, Safe more run, Run app in previous version of windows, Restoring or reimaging of the system)
• Set up network connectivity and security on Windows client
• Identify and resolve Windows Performance issues
• Analyze logs, analyze started services, set power management, check hard drive space, optimize virtual memory
• Identify Hardware failure issues
• Solve enterprise issues due to malicious software
• Solve enterprise storage security issues
• Solve enterprise software update issues
• PC and laptop hardware setup and maintenance; including installation and configuration of hard drives, NIC’s, printers, and other PC accessories.
• Troubleshoot software, hardware, network issues, and peripherals
• Installation and Re-installation of OS (Operating System)

 

ITNET-101 – Manage Windows Desktop Client OS

• Evaluate proper use of the network addressing technologies and schemes
• Configure IPv4 and IPv4 routing protocols on enterprise network connected devices
• Configure wireless network devices
• Wire and configure enterprise businesses using latest technologies available
• Install and configure common network devices (Hub, Switch, Router etc)
• Implement wired and wireless networks
• Using GUI and command line tools troubleshoot networks
• Use network scanners and port scanners to troubleshoot and prevent intrusions
• Configure enterprise firewall to provide network security

ITSEC-124 Network Security (COMPTIA Security+)

• Spyware / adware removal tools and antivirus programs
• Removal of viruses/malware
• Software upgrades and installation
• Helping end users understand software
• Call client’s vendors for warranty and troubleshooting issues
• Make recommendations regarding upgrades and replacements
• Order necessary parts, install equipment, connect and move devices
• Maintain professionalism and open communication with customers and management
• Configure firewalls, routers, switches, Load balancers to establish secure ent network
• Develop apply and implement security network administration principles
• Define and implement appropriate enterprise risk mitigation strategies
• Provide security related awareness and training on the enterprise
• Develop and execute disaster recovery plans and procedures

ITSUP-150 Emerging Technologies (Mobile Device Repair)

• Mobile device broken parts identification
• Mobile device hardware disassembly and reassembly techniques
• Battery, LCD and Digitizer replacement techniques
• Software issue resolution. OS maintenance. Software conflict resolution
• Device backup, replication and imaging
• Repair business Point of Sale and inventory management system
• Sourcing Mobile Device repair parts

ITSUP-152 Apple OSX Certified Support Professional (ACSP)

• Install, configure and troubleshoot Apple OS X Operating System
• Perform OS X Recovery, software installation and updates
• Setup networking services, peripherals and printing
• Setup and configure user accounts, Home Folders, System Security and Keychain management
• Setup File Systems, Storage, FileVault 2, Permissions and sharing, File System Troubleshooting
• Configure Hidden items and shortcuts, System Resources, Metadata and Spotlight, File archives and Time Machine
• Analyze OSX Application and Processes, Application installation and Document management
• Configure Host Sharing and Personal Mac OSX Firewall

ITSUP-153 Mobility+ Device Admin (iOS, Android, Windows)

• Understand mobile devices and features of over-the-air technology
• Deploy and integrate mobile devices into an IT environment
• Mobile device security management (Password management, device encryption, Remote lock/unlock, remote wipe)
• Implement proper security measures for a mobile environment
• Configure access control on the mobile devices using best practices
• Deploy and manage devices using Mobile Device Management (MDM) software
• Implement best practices for mobile device backup, data recovery and data segregation
• Configure and deploy mobile messaging applications (eMail, Instant messaging, Configuration via proxy and gateway)

 

Click here to Register for IT Computer Support Training at MATC

 

Courses can be completed in one semester (15 weeks) in Fall and Spring Semesters or eight-week summer session.

Potential jobs that use the vendor-neutral CompTIA A+ are IT and technical support specialists and field service technicians. Download  MATC IT Service Center Technician Certificate Promotional Flyer and MATC IT Service Center Technician Program Card.

Learn more by contacting IT Computer Support Recruitment specialist Starlette Patterson by contacting her via email: patters2@matc.edu.

 

MATC is an Affirmative Action/Equal Opportunity Institution and complies with all requirements of the Americans With Disabilities Act.

*Credits transferable to Associate in Applied Science degree

INTERFACE is an equal opportunity employer/program which provides auxiliary aids and services upon request to individuals with disabilities by calling Carriel E. Danz, Grant Coordinator, Milwaukee Area Technical College, 414-297-6575 for additional information.

This workforce product was funded by a grant awarded by the U.S. Department of Labor’s Employment and Training Administration. The product was created by the grantee and does not necessarily reflect the official position of the U.S. Department of Labor. The U.S. Department of Labor makes no guarantees, warranties, or assurance of any kind, express or implied, with respect to such information, including any information on linked sites and including, but not limited to, accuracy of the information or its completeness, timeliness, usefulness, adequacy, continued availability or ownership.