HDI DST (HDI Deskside Support Technician)

The HDI Deskside Support Technician certification will enable you to provide quality IT deskside service and support to end users by demonstrating your knowledge of customer service and service management process. A desktop support technician provides technical support services at a face-to-face level with the customers. With the HDI Deskside Support Technician certification, you will develop interpersonal skills that improve the customer’s experience. You will also be able to demonstrate knowledge of service level agreements, root cause analysis, and an overview of the IT Infrastructure Library (ITIL®) processes.

In order to receive the HDI Deskside Support Technician certification, you will need to pass the following exam:

HDI Deskside Support Technician Certification (HDI-DST)

Jobs that use HDI Deskside Support Technician

Deskside support technician
IT support technician
IT coordinator

For more information about HDI certifications, visit the HDI website.

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I just wanted to share with you that I was just offered a three month contract with good potential to get hired on, at Crosscom. They are an IT consulting firm for Kohl's department store. Just thought I would share the good news with you. Thank you for all of your advice, especially with the internship course, over the past couple of years!
Thank you, Justin Peterson, (June, 2015)

"I cannot stress enough how much I enjoyed my experience at MATC IT Computer Support Program. I have made so many friends and good people. Along with that I received knowledge to help me with my career. I really enjoyed many of these classes. I really like the mobile device classes. I am not sure where technology will go but I am along for the ride and this program helped get me on my way!!! “
Andrew Jones, (May, 2015)

"I believe IT Computer Support Specialist at MATC is a great program. I enjoyed everything from the easiest things to the most challenging things, it all added to my learning experience. All the necessary materials were provided from me to finish the course sufficiently and all my needs were met with in the program. This program is a great start for any person trying to pursue a career or interest in the IT world.!!! “
Matthew Spain, (December, 2015)

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“Thanks to all of the instructors and fellow classmates with whom I've worked; it was a great learning experience.”
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“Thank you very much for everything you have done. Last Friday was my graduation and I am truly honored and proud to be part of MATC. I have to be honest, my experience here in MATC was just one of kind and will be definitely always be thankful. “
Ben Azcueta, (December, 2015) letter

“I just wanted to reach out and thank you for your help at MATC - there were many bumps in the road - I was just offered a new job in support - and the salary is $47,000 a year - I am overwhelmed that an associates would yield this sort of compensation. Again thank you and I'll be in touch for more schooling at some point I am sure.”
Chris Taschner, (June, 2014) text message

“I’ve learned more about the business of IT than I ever knew; concepts which will likely come to underpin my further progress.”
Justin Schroeder, (June, 2014) letter

HDI DST (HDI Deskside Support Technician)

Jobs that use HDI Deskside Support Technician

Learn More about MATC Information Technology Education

What our students tell us:

MATC IT Support Educational Credentials

Why You Should Choose MATC’s IT Computer Support Program

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