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HDI SCA (HDI Support Center Analyst)


Support center analysts are the front line support and act as the first contact for customers. With this certification, you will be able to demonstrate proficiency with incident management and recording, critical thinking to quickly resolve most incidents, active listening skills for effective communication, and support center strategies that allow you to improve the customer experience.

In order to receive the HDI Support Center Analyst certification, you will need to pass the following exam:

HDI Support Center Analyst (HDI-SCA)


Jobs that use HDI Support Center Analyst certification

  • Support center analyst, tier 1
  • Support center analyst, tier 2
  • Support center analyst, tier 3


For more information about HDI certifications, visit the HDI website.