HDI SCA (HDI Support Center Analyst)

Support center analysts are the front line support and act as the first contact for customers. With this certification, you will be able to demonstrate proficiency with incident management and recording, critical thinking to quickly resolve most incidents, active listening skills for effective communication, and support center strategies that allow you to improve the customer experience.

In order to receive the HDI Support Center Analyst certification, you will need to pass the following exam:

HDI Support Center Analyst (HDI-SCA)

Jobs that use HDI Support Center Analyst certification

Support center analyst, tier 1
Support center analyst, tier 2
Support center analyst, tier 3

For more information about HDI certifications, visit the HDI website.

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What our students tell us:

I just wanted to share with you that I was just offered a three month contract with good potential to get hired on, at Crosscom. They are an IT consulting firm for Kohl's department store. Just thought I would share the good news with you. Thank you for all of your advice, especially with the internship course, over the past couple of years!
Thank you, Justin Peterson, (June, 2015)

"I cannot stress enough how much I enjoyed my experience at MATC IT Computer Support Program. I have made so many friends and good people. Along with that I received knowledge to help me with my career. I really enjoyed many of these classes. I really like the mobile device classes. I am not sure where technology will go but I am along for the ride and this program helped get me on my way!!! “
Andrew Jones, (May, 2015)

"I believe IT Computer Support Specialist at MATC is a great program. I enjoyed everything from the easiest things to the most challenging things, it all added to my learning experience. All the necessary materials were provided from me to finish the course sufficiently and all my needs were met with in the program. This program is a great start for any person trying to pursue a career or interest in the IT world.!!! “
Matthew Spain, (December, 2015)

“The sharing of ideas and experiences is what makes the classrooms both enjoyable and worth the time to attend. “
Bob Schneidler, (May, 2014) letter

“Thanks to all of the instructors and fellow classmates with whom I've worked; it was a great learning experience.”
Brian Wilson, (May, 2014) letter

“Thank you very much for everything you have done. Last Friday was my graduation and I am truly honored and proud to be part of MATC. I have to be honest, my experience here in MATC was just one of kind and will be definitely always be thankful. “
Ben Azcueta, (December, 2015) letter

“I just wanted to reach out and thank you for your help at MATC - there were many bumps in the road - I was just offered a new job in support - and the salary is $47,000 a year - I am overwhelmed that an associates would yield this sort of compensation. Again thank you and I'll be in touch for more schooling at some point I am sure.”
Chris Taschner, (June, 2014) text message

“I’ve learned more about the business of IT than I ever knew; concepts which will likely come to underpin my further progress.”
Justin Schroeder, (June, 2014) letter

HDI SCA (HDI Support Center Analyst)

Jobs that use HDI Support Center Analyst certification

Learn More about MATC Information Technology Education

What our students tell us:

MATC IT Support Educational Credentials

Why You Should Choose MATC’s IT Computer Support Program

Industry Training and Certification

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