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ITIL Foundation


ITIL is the most widely adopted approach for IT service management in the world. It provides a practical framework for identifying, planning, delivering and supporting IT services across a business. Adopting ITIL can lead to reduced IT costs, while improving IT services, support and productivity. ITIL Foundation certification is the entry-level qualification that teaches candidates the basic overview and key elements of ITIL, including the terminology that is used in the ITIL Service Lifecycle.

In order to receive the ITIL Foundation certification, you will be required to pass the following exam:

ITIL Foundation v3 (EX0-117)


Jobs that use ITIL Foundation certification

  • Service strategy support
  • Service operations support
  • Continual service improvement


For more information about ITIL, visit the ITIL website.